Good virtual chat receptionist
November 24, 2020
Good virtual chat receptionist
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Smith.ai Live Website Chat
We used Smith.ai Live Website Chat as the chat software and answering service for our website. It frees up internal resources to fully focus on other things rather than having chat as a background task that can interrupt at any time.
Pros
- Quick response
- Full transparency into each conversion
- Always on
Cons
- Branding on the chat tool
- Iteration is necessary on company information and playbook
- Non- relevant chats can add up
- The chat is difficult for users to dismiss, it must be dismissed on every page
- An average of 3 more sales meeting per month, 6% increase
Came down to pricing. Smith.ai Live Website Chat did not have the same level of customization and support as other alternatives but there are enough customization and tools that it was clear it would solve the problems and at a good price.
Do you think Smith.ai Live Website Chat delivers good value for the price?
Yes
Are you happy with Smith.ai Live Website Chat's feature set?
Yes
Did Smith.ai Live Website Chat live up to sales and marketing promises?
Yes
Did implementation of Smith.ai Live Website Chat go as expected?
Yes
Would you buy Smith.ai Live Website Chat again?
Yes
Comments
Please log in to join the conversation