CustomerSuccessBox vs. Elevio by Dixa
CustomerSuccessBox vs. Elevio by Dixa
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
Elevio by Dixa | N/A | The Elevio knowledge platform, now from Dixa (acquired February 2021) is designed to intelligently deliver contextual content to customers. Elevio acts as a 24/7 automated support team, intelligently delivering in-app help to the right customer at the right time, and actively deflecting incoming support tickets. Elevio uses data to help constantly improve the company's products and documentations, designed to allow the user to leave no customer behind. | N/A |
CustomerSuccessBox | Elevio by Dixa | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | $499 per user | No setup fee | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | — | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | Elevio by Dixa | |
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Top Pros | No answers on this topic | |
Top Cons |
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CustomerSuccessBox | Elevio by Dixa | |||||||||||||||||||||
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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CustomerSuccessBox | Elevio by Dixa | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | Elevio by Dixa | |
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Likelihood to Recommend | 9.5 (15 ratings) | - (0 ratings) |
Usability | 9.3 (15 ratings) | - (0 ratings) |
Support Rating | 9.3 (15 ratings) | - (0 ratings) |
CustomerSuccessBox | Elevio by Dixa | |
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Likelihood to Recommend | Customer Success Box | Dixa No answers on this topic |
Pros | Customer Success Box | Dixa No answers on this topic |
Cons | Customer Success Box | Dixa No answers on this topic |
Usability | Customer Success Box | Dixa No answers on this topic |
Support Rating | Customer Success Box | Dixa No answers on this topic |
Alternatives Considered | Customer Success Box | Dixa No answers on this topic |
Return on Investment | Customer Success Box | Dixa No answers on this topic |
ScreenShots | CustomerSuccessBox Screenshots | Elevio by Dixa Screenshots |