CustomerSuccessBox vs. Intercom
CustomerSuccessBox vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
CustomerSuccessBox | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | $499 per user | No setup fee | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | Intercom | |
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Top Pros |
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Top Cons |
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CustomerSuccessBox | Intercom | |||||||||||||||||||||
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CustomerSuccessBox | Intercom | |
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Small Businesses | Intercom Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | Intercom | |
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Likelihood to Recommend | 9.5 (15 ratings) | 9.0 (263 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | 9.3 (15 ratings) | 8.8 (171 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 9.3 (15 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
CustomerSuccessBox | Intercom | |
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Likelihood to Recommend | Customer Success Box | Intercom |
Pros | Customer Success Box | Intercom |
Cons | Customer Success Box | Intercom |
Likelihood to Renew | Customer Success Box No answers on this topic | Intercom |
Usability | Customer Success Box | Intercom |
Reliability and Availability | Customer Success Box No answers on this topic | Intercom |
Performance | Customer Success Box No answers on this topic | Intercom |
Support Rating | Customer Success Box | Intercom |
Online Training | Customer Success Box No answers on this topic | Intercom |
Implementation Rating | Customer Success Box No answers on this topic | Intercom |
Alternatives Considered | Customer Success Box | Intercom |
Return on Investment | Customer Success Box | Intercom |
ScreenShots | CustomerSuccessBox Screenshots | Intercom Screenshots |