What users are saying about
3 Ratings
15 Ratings
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Score 9.6 out of 100
3 Ratings
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Score 7 out of 100

Feature Set Ratings

    Platform & Infrastructure

    8.5

    CustomerSuccessBox

    85%

    MaritzCX

    Feature Set Not Supported
    N/A
    CustomerSuccessBox ranks higher in 2/2 features

    API

    8.6
    86%
    9 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Customer Data Extraction / Integration

    9.5

    CustomerSuccessBox

    95%

    MaritzCX

    Feature Set Not Supported
    N/A
    CustomerSuccessBox ranks higher in 2/2 features

    Product usage

    9.4
    94%
    15 Ratings
    N/A
    0 Ratings

    Help desk / support tickets

    9.6
    96%
    12 Ratings
    N/A
    0 Ratings

    Customer Success Management

    9.1

    CustomerSuccessBox

    91%

    MaritzCX

    Feature Set Not Supported
    N/A
    CustomerSuccessBox ranks higher in 6/6 features

    NPS surveys

    7.9
    79%
    11 Ratings
    N/A
    0 Ratings

    Sponsor tracking

    8.8
    88%
    8 Ratings
    N/A
    0 Ratings

    Customer profiles

    9.2
    92%
    14 Ratings
    N/A
    0 Ratings

    Automated workflow

    9.6
    96%
    14 Ratings
    N/A
    0 Ratings

    Customer health scoring

    9.4
    94%
    13 Ratings
    N/A
    0 Ratings

    Customer segmentation

    9.6
    96%
    15 Ratings
    N/A
    0 Ratings

    CSM Reporting & Analytics

    8.8

    CustomerSuccessBox

    88%

    MaritzCX

    Feature Set Not Supported
    N/A
    CustomerSuccessBox ranks higher in 4/4 features

    Customer health trends

    9.1
    91%
    13 Ratings
    N/A
    0 Ratings

    Engagement analytics

    8.6
    86%
    14 Ratings
    N/A
    0 Ratings

    Revenue forecasting

    8.1
    81%
    9 Ratings
    N/A
    0 Ratings

    Dashboards

    9.4
    94%
    15 Ratings
    N/A
    0 Ratings

    Survey Format & Appearance

    CustomerSuccessBox

    Feature Set Not Supported
    N/A
    6.0

    MaritzCX

    60%
    MaritzCX ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Themes

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Custom logo/branding

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Survey Content

    CustomerSuccessBox

    Feature Set Not Supported
    N/A
    8.0

    MaritzCX

    80%
    MaritzCX ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Question design help

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multiple question types

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Survey Logic

    CustomerSuccessBox

    Feature Set Not Supported
    N/A
    7.0

    MaritzCX

    70%
    MaritzCX ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Survey Reporting & Analytics

    CustomerSuccessBox

    Feature Set Not Supported
    N/A
    6.8

    MaritzCX

    68%
    MaritzCX ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Data export

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Custom reports

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Survey Administration & Security

    CustomerSuccessBox

    Feature Set Not Supported
    N/A
    7.0

    MaritzCX

    70%
    MaritzCX ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Compliance

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Survey Distribution

    CustomerSuccessBox

    Feature Set Not Supported
    N/A
    5.0

    MaritzCX

    50%
    MaritzCX ranks higher in 1/1 features

    Respondent restrictions

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Attribute Ratings

    • CustomerSuccessBox is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.6

    CustomerSuccessBox

    96%
    15 Ratings
    8.0

    MaritzCX

    80%
    1 Rating

    Usability

    9.4

    CustomerSuccessBox

    94%
    15 Ratings

    MaritzCX

    N/A
    0 Ratings

    Support Rating

    9.4

    CustomerSuccessBox

    94%
    15 Ratings

    MaritzCX

    N/A
    0 Ratings

    Likelihood to Recommend

    Customer Success Box

    It is the best software if you are a b2b software who is planning to scale customer success department and you are running blind on potential threats for renewal. It also helps you understand which customer is not getting value out of your product. I completely recommend this. Go for it!!!!!
    Read full review

    MaritzCX

    I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
    Read full review

    Pros

    Customer Success Box

    • Journey feature will help you automate your manual tasks like auto csm assignments, auto playbook enrolls, email alerts to your clients about new assignments or any set templates, etc.
    • Making a playbook of your process (must be consist of multiple steps) will help you give the visibility of how many clients are stuck in which steps and from when.
    • They are using Metabase for making analytics dashboards where you can make your own dashboard with different filters like Csm activity report, churn dashboard, potential clients report and also using pulse feature in Metabase schedule your daily report to different required people.
    Read full review

    MaritzCX

    • Easy to use format (not HTML coding knowledge required)
    • Detailed reports
    • Ability to save and re-use same themes and surveys
    Read full review

    Cons

    Customer Success Box

    • Health aggregation delay can be improved.
    • Calling with csbox software can be improved, it makes touchpoint even if your call from csbox has not picked up, and accordingly changed relationship health.
    • Add more analytics in the playbook like avg time taken to complete each step and there is no option of selecting multiple csms in the filter.
    Read full review

    MaritzCX

    • Ability to customize look of survey limited
    • Some reports in CSV were a mess to fix up
    • Support seemed limited
    Read full review

    Pricing Details

    CustomerSuccessBox

    Starting Price

    $0

    Editions & Modules

    CustomerSuccessBox editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required $ 499

      Additional Details

      The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/

      MaritzCX

      Starting Price

      Editions & Modules

      MaritzCX editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Customer Success Box

        Customer success box is one of the best products we have used as it solves the main problem for us. Use tracking and adoption. The best part about various software integrations is that now we are able to track everything at one single platform with multiple reports, analytics and dashboards.
        Read full review

        MaritzCX

        No answers on this topic

        Support Rating

        Customer Success Box

        I have created two - three support tickets so far and their response is very very quick. Their team is also very empathetic, understanding and highly motivated towards solving a customer's problem. I would definitely recommend and rate them 10 / 10 for their excellent after sales support. They support for all EST & PST zones.
        Read full review

        MaritzCX

        No answers on this topic

        Alternatives Considered

        Customer Success Box

        CustomerSuccessBox provides a great UI where I can manage all the activities related to a client in a single window. This helps to update and focus on key tasks related to the client. Small insights graph helps to quickly analyze the client's health towards our product. The customizable filters are a great help in sorting the data.
        Read full review

        MaritzCX

        MaritzCX was actually to only survey software I have used. No comparison to describe in this section
        Read full review

        Return on Investment

        Customer Success Box

        • It has helped in managing large amount of Client data under single platform.
        • It helped in generating valuable insights from data.
        • It is helpful to take proactive actions.
        Read full review

        MaritzCX

        • Saved our department from needing to purchase additional event software
        • I was not responsible for actual purchase of MaritzCX
        Read full review

        Screenshots

        Add comparison