What users are saying about
3 Ratings
9 Ratings
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Score 8.9 out of 100
3 Ratings
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Score 7 out of 100

Likelihood to Recommend

CustomerSuccessBox

It is the best software if you are a b2b software who is planning to scale customer success department and you are running blind on potential threats for renewal. It also helps you understand which customer is not getting value out of your product. I completely recommend this. Go for it!!!!!
Karthik Jairam | TrustRadius Reviewer

MaritzCX

I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Kate Burk | TrustRadius Reviewer

Feature Rating Comparison

Platform & Infrastructure

CustomerSuccessBox
8.6
MaritzCX
API
CustomerSuccessBox
8.7
MaritzCX
Integration with Salesforce.com
CustomerSuccessBox
8.5
MaritzCX

Customer Data Extraction / Integration

CustomerSuccessBox
8.9
MaritzCX
Product usage
CustomerSuccessBox
8.8
MaritzCX
Help desk / support tickets
CustomerSuccessBox
8.9
MaritzCX

Customer Success Management

CustomerSuccessBox
8.7
MaritzCX
NPS surveys
CustomerSuccessBox
8.3
MaritzCX
Sponsor tracking
CustomerSuccessBox
8.6
MaritzCX
Customer profiles
CustomerSuccessBox
8.5
MaritzCX
Automated workflow
CustomerSuccessBox
8.7
MaritzCX
Customer health scoring
CustomerSuccessBox
9.0
MaritzCX
Customer segmentation
CustomerSuccessBox
8.8
MaritzCX

CSM Reporting & Analytics

CustomerSuccessBox
8.5
MaritzCX
Customer health trends
CustomerSuccessBox
8.9
MaritzCX
Engagement analytics
CustomerSuccessBox
8.7
MaritzCX
Revenue forecasting
CustomerSuccessBox
7.8
MaritzCX
Dashboards
CustomerSuccessBox
8.7
MaritzCX

Survey Format & Appearance

CustomerSuccessBox
MaritzCX
6.0
Survey templates
CustomerSuccessBox
MaritzCX
7.0
Themes
CustomerSuccessBox
MaritzCX
6.0
Custom logo/branding
CustomerSuccessBox
MaritzCX
5.0

Survey Content

CustomerSuccessBox
MaritzCX
8.0
Changes to live survey
CustomerSuccessBox
MaritzCX
6.0
Question design help
CustomerSuccessBox
MaritzCX
9.0
Multiple question types
CustomerSuccessBox
MaritzCX
9.0

Survey Logic

CustomerSuccessBox
MaritzCX
7.0
Survey logic flexibility
CustomerSuccessBox
MaritzCX
7.0

Survey Reporting & Analytics

CustomerSuccessBox
MaritzCX
6.8
Response tracking
CustomerSuccessBox
MaritzCX
8.0
Data export
CustomerSuccessBox
MaritzCX
5.0
Standard reports
CustomerSuccessBox
MaritzCX
8.0
Custom reports
CustomerSuccessBox
MaritzCX
5.0
Analytics
CustomerSuccessBox
MaritzCX
8.0

Survey Administration & Security

CustomerSuccessBox
MaritzCX
7.0
Access controls
CustomerSuccessBox
MaritzCX
5.0
Compliance
CustomerSuccessBox
MaritzCX
9.0

Survey Distribution

CustomerSuccessBox
MaritzCX
5.0
Respondent restrictions
CustomerSuccessBox
MaritzCX
5.0

Pros

CustomerSuccessBox

  • Provides product adoption and client relationship metrics on Account level.
  • Provides options for customizable dashboards.
  • Automated alerts based on set criteria.
  • Sheldon [ai] recommendations.
  • Quick support
Sachin Agarwal | TrustRadius Reviewer

MaritzCX

  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Kate Burk | TrustRadius Reviewer

Cons

CustomerSuccessBox

  • Quick add logs/tasks directly from the account page, this will save a lot of loading time and effort.
  • Software load speed.
Gavin Thomas | TrustRadius Reviewer

MaritzCX

  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
Kate Burk | TrustRadius Reviewer

Usability

CustomerSuccessBox

CustomerSuccessBox 8.8
Based on 9 answers
For a product Like CSB - User Interface is very important , & I must say CSB has User Interface.CSB runs smooth.Different Attributes at tips to ease the work.Integrating all my customers in one view
Ankur Parswani | TrustRadius Reviewer

MaritzCX

No score
No answers yet
No answers on this topic

Support Rating

CustomerSuccessBox

CustomerSuccessBox 9.1
Based on 9 answers
It is very good and can be reached on emails easily, support gives the resolution on time and can help in working us productively
Akshay Jangra | TrustRadius Reviewer

MaritzCX

No score
No answers yet
No answers on this topic

Alternatives Considered

CustomerSuccessBox

We have chosen CustomerSuccessBox as it provides a 360degree customer view and end-to-end customer success management. On top of that having the visibility to automate alerts.
Shweta Dubey | TrustRadius Reviewer

MaritzCX

MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Kate Burk | TrustRadius Reviewer

Return on Investment

CustomerSuccessBox

  • It has helped in managing large amount of Client data under single platform.
  • It helped in generating valuable insights from data.
  • It is helpful to take proactive actions.
Sachin Agarwal | TrustRadius Reviewer

MaritzCX

  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Kate Burk | TrustRadius Reviewer

Screenshots

Pricing Details

CustomerSuccessBox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 499*

* per user

MaritzCX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CustomerSuccessBox
8.9
MaritzCX
8.0

Usability

CustomerSuccessBox
8.8
MaritzCX

Support Rating

CustomerSuccessBox
9.1
MaritzCX

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