CustomerSuccessBox vs. OMBEA Insights
CustomerSuccessBox vs. OMBEA Insights
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
OMBEA Insights | N/A | OMBEA Insights is a customer and employee experience management platform designed to help users outsmart competitors. With it, users can capture feedback at any physical or digital touchpoint and let algorithms find the hidden pain points. Discoveries are summarised and presented back as prioritised to-do lists. Smart alerts tell users when something needs immediate attention, while timely reports keep users on top of pain points. On-site Module: Learn… | N/A |
CustomerSuccessBox | OMBEA Insights | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | $499 per user | $35 per touchpoint | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | Pricing starts at $35 per touchpoint. Volume discounts available. | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | OMBEA Insights | |
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Top Pros | No answers on this topic | |
Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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CustomerSuccessBox | OMBEA Insights | |
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Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | OMBEA Insights | |
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Likelihood to Recommend | 9.5 (15 ratings) | - (0 ratings) |
Usability | 9.3 (15 ratings) | - (0 ratings) |
Support Rating | 9.3 (15 ratings) | - (0 ratings) |
CustomerSuccessBox | OMBEA Insights | |
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Likelihood to Recommend | Customer Success Box | OMBEA No answers on this topic |
Pros | Customer Success Box | OMBEA No answers on this topic |
Cons | Customer Success Box | OMBEA No answers on this topic |
Usability | Customer Success Box | OMBEA No answers on this topic |
Support Rating | Customer Success Box | OMBEA No answers on this topic |
Alternatives Considered | Customer Success Box | OMBEA No answers on this topic |
Return on Investment | Customer Success Box | OMBEA No answers on this topic |
ScreenShots | CustomerSuccessBox Screenshots | OMBEA Insights Screenshots |