OMBEA Insights

OMBEA Insights is a customer and employee experience management platform designed to help users outsmart competitors.

With it, users can capture feedback at any physical or digital touchpoint and let algorithms find the hidden pain points. Discoveries are summarised and presented back as prioritised to-do lists. Smart alerts tell users when something needs immediate attention, while timely reports keep users on top of pain points.

On-site Module:

Learn what customers are thinking at any physical location, such as in stores, restaurants and restroom facilities.

Online Module:

Assess user experience on all web pages, such as at shopping, ordering, checkout and support.

Anywhere Module:

Collect feedback from anywhere by using email, SMS, till receipts or QR codes. No matter where users stream feedback from, OMBEA Insights aims to provide a branded and frictionless experience for the people that matter. As a result, users will enjoy a great stream of responses and smarter advice.