CustomerSuccessBox vs. ViewPoint Wave
CustomerSuccessBox vs. ViewPoint Wave
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
ViewPoint Wave | N/A | ViewPoint Wave with Touchless Technology Touchless feedback to help users with the goal of reducing Covid infection concerns. Battery Operated, Plug and play ready The Wave helps users collect feedback. Designed to maximize response… | N/A |
CustomerSuccessBox | ViewPoint Wave | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | $499 per user | No setup fee | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | — | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | ViewPoint Wave | |
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Top Pros | No answers on this topic | |
Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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CustomerSuccessBox | ViewPoint Wave | |
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Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | ViewPoint Wave | |
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Likelihood to Recommend | 9.5 (15 ratings) | - (0 ratings) |
Usability | 9.3 (15 ratings) | - (0 ratings) |
Support Rating | 9.3 (15 ratings) | - (0 ratings) |
CustomerSuccessBox | ViewPoint Wave | |
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Likelihood to Recommend | Customer Success Box | ViewPoint Feedback No answers on this topic |
Pros | Customer Success Box | ViewPoint Feedback No answers on this topic |
Cons | Customer Success Box | ViewPoint Feedback No answers on this topic |
Usability | Customer Success Box | ViewPoint Feedback No answers on this topic |
Support Rating | Customer Success Box | ViewPoint Feedback No answers on this topic |
Alternatives Considered | Customer Success Box | ViewPoint Feedback No answers on this topic |
Return on Investment | Customer Success Box | ViewPoint Feedback No answers on this topic |
ScreenShots | CustomerSuccessBox Screenshots |