CustomerSuccessBox vs. WhoisXML API IP Geolocation API

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CustomerSuccessBox
Score 9.5 out of 10
Mid-Size Companies (51-1,000 employees)
What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.…N/A
WhoisXML API IP Geolocation API
Score 8.0 out of 10
N/A
About IP Geolocation API WhoisXML API’s IP Geolocation API is a resource to link an IP address, domain name, or email to its geographical coordinates. For a given input, the API returns various location data points among which the country, city, time zone, postal code, latitude and longitude, ASN type, geoname ID, ISP, as well as associated domains. Marketing Marketers and advertising professionals can use the API to enrich customer profiles with location…N/A
Pricing
CustomerSuccessBoxWhoisXML API IP Geolocation API
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CustomerSuccessBoxWhoisXML API IP Geolocation API
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$499 per userNo setup fee
Additional DetailsThe pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/
More Pricing Information
Community Pulse
CustomerSuccessBoxWhoisXML API IP Geolocation API
Top Pros
Top Cons
Features
CustomerSuccessBoxWhoisXML API IP Geolocation API
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
CustomerSuccessBox
8.5
11 Ratings
1% below category average
WhoisXML API IP Geolocation API
-
Ratings
API8.59 Ratings00 Ratings
Integration with Salesforce.com8.57 Ratings00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
CustomerSuccessBox
9.4
15 Ratings
8% above category average
WhoisXML API IP Geolocation API
-
Ratings
Product usage9.315 Ratings00 Ratings
Help desk / support tickets9.512 Ratings00 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
CustomerSuccessBox
9.0
15 Ratings
8% above category average
WhoisXML API IP Geolocation API
-
Ratings
NPS surveys7.811 Ratings00 Ratings
Sponsor tracking9.18 Ratings00 Ratings
Customer profiles9.014 Ratings00 Ratings
Automated workflow9.514 Ratings00 Ratings
Customer health scoring9.313 Ratings00 Ratings
Customer segmentation9.515 Ratings00 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
CustomerSuccessBox
8.8
15 Ratings
7% above category average
WhoisXML API IP Geolocation API
-
Ratings
Customer health trends9.313 Ratings00 Ratings
Engagement analytics8.614 Ratings00 Ratings
Revenue forecasting8.29 Ratings00 Ratings
Dashboards9.315 Ratings00 Ratings
Best Alternatives
CustomerSuccessBoxWhoisXML API IP Geolocation API
Small Businesses
Intercom
Intercom
Score 8.7 out of 10

No answers on this topic

Medium-sized Companies
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10

No answers on this topic

Enterprises
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
CustomerSuccessBoxWhoisXML API IP Geolocation API
Likelihood to Recommend
9.5
(15 ratings)
9.1
(1 ratings)
Usability
9.3
(15 ratings)
-
(0 ratings)
Support Rating
9.3
(15 ratings)
9.1
(1 ratings)
User Testimonials
CustomerSuccessBoxWhoisXML API IP Geolocation API
Likelihood to Recommend
Customer Success Box
It is the best software if you are a b2b software who is planning to scale customer success department and you are running blind on potential threats for renewal. It also helps you understand which customer is not getting value out of your product. I completely recommend this. Go for it!!!!!
Read full review
WhoisXML API
On our end, we've mostly used IP Geolocation API for cybersecurity purposes. A particular scenario that comes to mind is when suspicious IP addresses make it to our site from locations we wouldn't expect. In this context, the API integrated into our existing infosec solutions helps us spot those IP addresses so we can decide how to sort them. Also, say that one of our employees receive a phishing email or one that contains a possible malware file. We can use IP Geolocation API to enrich what we know about a sender and add the related IP address to our blocklist if necessary.
Read full review
Pros
Customer Success Box
  • Journey feature will help you automate your manual tasks like auto csm assignments, auto playbook enrolls, email alerts to your clients about new assignments or any set templates, etc.
  • Making a playbook of your process (must be consist of multiple steps) will help you give the visibility of how many clients are stuck in which steps and from when.
  • They are using Metabase for making analytics dashboards where you can make your own dashboard with different filters like Csm activity report, churn dashboard, potential clients report and also using pulse feature in Metabase schedule your daily report to different required people.
Read full review
WhoisXML API
  • Aside from identifying the physical location of an IP address owner, the API also provides users with its Internet service provider and connection type. That is handy information if website owners wish to customize their site loading to match the connection speed of the majority of their visitors.
  • It doesn’t matter whether website visitors use an IPv4 or IPv6 address in that the API works for both spaces. The records in the API’s database are also updated weekly, so users always get the latest results.
Read full review
Cons
Customer Success Box
  • Health aggregation delay can be improved.
  • Calling with csbox software can be improved, it makes touchpoint even if your call from csbox has not picked up, and accordingly changed relationship health.
  • Add more analytics in the playbook like avg time taken to complete each step and there is no option of selecting multiple csms in the filter.
Read full review
WhoisXML API
  • Like most, if not all, IP geolocation services, it does not provide very accurate information down to the street level address. But since we do most of our business transactions online, that doesn’t pose much of a problem for us.
Read full review
Usability
Customer Success Box
Customer success box is one of the best products we have used as it solves the main problem for us. Use tracking and adoption. The best part about various software integrations is that now we are able to track everything at one single platform with multiple reports, analytics and dashboards.
Read full review
WhoisXML API
No answers on this topic
Support Rating
Customer Success Box
I have created two - three support tickets so far and their response is very very quick. Their team is also very empathetic, understanding and highly motivated towards solving a customer's problem. I would definitely recommend and rate them 10 / 10 for their excellent after sales support. They support for all EST & PST zones.
Read full review
WhoisXML API
We had a few questions regarding API set up when we started using IP Geolocation API so we reached out to the support team and they promptly helped us out. We have not experienced any glitch with the product and the data sent to us has always been reliable so far.
Read full review
Alternatives Considered
Customer Success Box
CustomerSuccessBox provides a great UI where I can manage all the activities related to a client in a single window. This helps to update and focus on key tasks related to the client. Small insights graph helps to quickly analyze the client's health towards our product. The customizable filters are a great help in sorting the data.
Read full review
WhoisXML API
No answers on this topic
Return on Investment
Customer Success Box
  • It has helped in managing large amount of Client data under single platform.
  • It helped in generating valuable insights from data.
  • It is helpful to take proactive actions.
Read full review
WhoisXML API
  • Early detection of malicious IP addresses that could result in a data breach.
  • Faster investigation of malicious IP addresses.
Read full review
ScreenShots

CustomerSuccessBox Screenshots

Screenshot of 360 Degree View 

A fully integrated customer success platform that connects with your CRM, Helpdesks, Billing system, customer engagement system, and even your homegrown systems to provide customer success managers a complete 360-degree view of each account.Screenshot of Actionable Platform

No more juggling between tools, get all customer communication in one place. You get the ability to send emails, make calls and manage tasks from inside the customer success platform. CSMs take preemptive measures to engage with accounts with average or poor health.Screenshot of Segmentation

Customer Segmentation is done based on revenue generated/MRR (Enterprise-Mid market-SMBs or Tier 1-Tier 2-Tier3), location (US, Asia, EMEA, ANZ, etc), Product used or plans opted for, etc.Screenshot of Playbooks 

Time-bound playbooks are created to manage tasks to onboard, increase product adoption, renewals, and upsells.  Playbooks help in creating an Ideal Customer Journey along with various Tasks, Outcomes & Milestones

WhoisXML API IP Geolocation API Screenshots

Screenshot of Screenshot of