CyberCPR vs. Pega Customer Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CyberCPR
Score 9.0 out of 10
N/A
CyberCPR is an incident response and case management platform from Logically Secure, operating in both a Software as a Service (Pro-SaaS) and on-site (Enterprise) capacity. The CyberCPR platform enables users to securely respond to, manage and resolve incidents collaboratively and efficiently, to support the risk management, compliance and governance functions of a business or organisation. Operating from offices in Cheltenham and Cardiff in the UK, the CyberCPR platform…N/A
Pega Customer Service
Score 7.9 out of 10
N/A
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
Pricing
CyberCPRPega Customer Service
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CyberCPRPega Customer Service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CyberCPRPega Customer Service
Top Pros
Top Cons
Features
CyberCPRPega Customer Service
Incident Response Platforms
Comparison of Incident Response Platforms features of Product A and Product B
CyberCPR
7.0
1 Ratings
19% below category average
Pega Customer Service
-
Ratings
Company-wide Incident Reporting9.01 Ratings00 Ratings
Integration with Other Security Systems6.01 Ratings00 Ratings
Attack Chain Visualization4.01 Ratings00 Ratings
Centralized Dashboard9.01 Ratings00 Ratings
Best Alternatives
CyberCPRPega Customer Service
Small Businesses
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Score 8.7 out of 10
Simplify360
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Score 7.8 out of 10
Medium-sized Companies
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Hoxhunt
Hoxhunt
Score 9.3 out of 10
Conversica
Conversica
Score 9.4 out of 10
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User Ratings
CyberCPRPega Customer Service
Likelihood to Recommend
9.0
(1 ratings)
7.7
(2 ratings)
User Testimonials
CyberCPRPega Customer Service
Likelihood to Recommend
Logically Secure Ltd
[We use CyberCPR] for investigations on IT that are totally compromised. Using the cloud solution, you can be up and running in minutes with the advantage of being able to access the tool from anywhere on the internet. New users are onboarded quickly and can pick it up fast. It scales well from 3 users to 500 and the server load looks low.
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Pegasystems
Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.
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Pros
Logically Secure Ltd
  • Clean UI
  • Easy to use
  • Fast user onboarding
  • Managed communications well
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Pegasystems
  • Easy to contact
  • Responds very quickly
  • Provides accurate information
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Cons
Logically Secure Ltd
  • API development has been a long time coming
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Pegasystems
  • Performance, as some of the tasks run in batch.
  • Extensibility could take time for complex functionalities.
  • At least the cloud version should be more powerful in terms of processing.
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Alternatives Considered
Logically Secure Ltd
It's simpler to use, doesn't cost vast sums (it's about 1/10 of the others looked at). Users like the cleaner UI and it's not complicated
Read full review
Pegasystems
We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
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Return on Investment
Logically Secure Ltd
  • It's low cost means the ROI is higher
  • The security means when needed, its there and ready to be used.
  • The deployment options mean you can choose one to match budget.
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Pegasystems
  • Reduced the manual effort due to introducing automation
  • Increased customer satisfaction
  • Enhanced personalization
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ScreenShots

Pega Customer Service Screenshots

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