Likelihood to Recommend Our data being the primary operational product has been managed effectively by this software. It is best suited in storing data in our cloud servers and transferring files across our company. It is easy and flexible to work with this product. It provides end to end encryption of data promoting data safety and transfer. Compatibility with our operating system is effective and all services have been great.
Read full review Even as a non-IT employee, this software helps me to see how I am using the organization's digital resources. At a larger scale, where Hitachi Command Suite excels, this software allows an organization to monitor and analyze their resources and how employees and customers are utilizing them. I find this is best used when dealing with sensitive information (such as medical records), or with consumer-facing content.
Read full review Pros Transferring of files is quick and simple. The interface is easy to use and understand. The setting up of new ftp sites is straight forward. Read full review measure analyze visual representation up to date numbers. real-time metrics Read full review Cons It could be a lot easier to grab a download link. Currently you have to right-click, scroll to "Copy URL," and then pick your desired version of the download URL. There are WAY too many options, and it makes it difficult. I have never needed any option other than the HTTPS version of the URL. So it's overly complicated when it doesn't need to be. There are at times completely unnecessary alert messages that pop up. Usually when connecting to a server to upload a file it will pop up a message that says the connection has been verified and it's safe to continue uploading. It's really unnecessary and annoying to have to dismiss it every time. I think the UI could be a little less cramped. Everything is so close together--really feels like a dated UI. If items were just a bit more spaced out, it would improve the UI significantly. Read full review non-tech savvy workers will have difficulty with readouts detail heavy by default could allow more personalization for individual users/departments/groups Read full review Usability I really like the basic interface and folder like structure. It makes me feel like I'm in a regular folder window on my Mac. Navigation is simple. The toolbar is customizable to be able to add or remove icons to improve the simplicity and ease of use of the application. The app is very simply designed, which I appreciate.
Read full review Support Rating I've never needed to use their support service. The few issues I've had were user-error and quickly resolved with a little googling
Read full review Alternatives Considered FileZilla and WinSCP are the two main alternatives to Cyberduck within my organization, and really the two main freeware competitors that I know of. Cyberduck is suited for those without a high level of technical background, and as one might guess, is also the easiest to use and navigate.
FileZilla and WinSCP are both easier to use when it comes to key storage and SSH configuration, but these are tasks that our IT department does on Cyberduck for users with less technical knowledge. By us doing these tasks, the end business user is able to utilize a simple tool for their needs.
Read full review Better reputation to start with, Hitachi appears to have (and thus hopefully will continue to have) great customer service for its products. Moreover, Hitachi Command Suite offered the most comprehensive, in terms of variables and aspects measured, functioning compared to its peers. Other software services were just as clunky, without the extra features, and without the customer service reputation, Hitachi has. So far I/we have been pleased with this selection.
Read full review Return on Investment Trustworthy FTP management, no bloat. Fast login and server history makes it easy to jump in and make changes or fix problems Read full review increased awareness of company resources awareness of how consumers and employees are using company data 30% increase in worker productivity Read full review ScreenShots