C-Zentrix Contact Center vs. Genesys Cloud CX
C-Zentrix Contact Center vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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C-Zentrix Contact Center | N/A | CZ Contact Centre, from C-Zentrix headquartered in Gurgaon, is available both on premise and on cloud. It is scalable and customisable to suit contact centers at businesses of all sizes, with different product suites made available to large enterprises, and smaller SMBs. | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
C-Zentrix Contact Center | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
C-Zentrix Contact Center | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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C-Zentrix Contact Center | Genesys Cloud CX | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
C-Zentrix Contact Center | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (408 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.3 (7 ratings) |
C-Zentrix Contact Center | Genesys Cloud CX | |
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Likelihood to Recommend | C-Zentrix No answers on this topic | Genesys |
Pros | C-Zentrix No answers on this topic | Genesys |
Cons | C-Zentrix No answers on this topic | Genesys |
Likelihood to Renew | C-Zentrix No answers on this topic | Genesys |
Usability | C-Zentrix No answers on this topic | Genesys |
Reliability and Availability | C-Zentrix No answers on this topic | Genesys |
Performance | C-Zentrix No answers on this topic | Genesys |
Support Rating | C-Zentrix No answers on this topic | Genesys |
In-Person Training | C-Zentrix No answers on this topic | Genesys |
Online Training | C-Zentrix No answers on this topic | Genesys |
Implementation Rating | C-Zentrix No answers on this topic | Genesys |
Alternatives Considered | C-Zentrix No answers on this topic | Genesys |
Contract Terms and Pricing Model | C-Zentrix No answers on this topic | Genesys |
Scalability | C-Zentrix No answers on this topic | Genesys |
Professional Services | C-Zentrix No answers on this topic | Genesys |
Return on Investment | C-Zentrix No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |