TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Darktrace

    Score8.3 out of 10
    N/ADarktrace AI interrupts in-progress cyber-attacks, including ransomware, email phishing, and threats to cloud environments. It's able to detect and establish baselines for your organization so it can make the distinction between what is and what isn't normal network activity for your organization. This allows it to tackle complex cyber-attacks as they happen and prevent future cyber-attacks from happening.N/A

    Epic

    Score8.6 out of 10
    N/AEpic offers a suite of medical practice management and EHR software.N/A
    Pricing
    DarktraceEpic
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    DarktraceEpic
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DarktraceEpic
    Considered Both Products
    Darktrace
    No answer on this topic
    Epic
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    9 Answers
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    86%
    Delivers good value for the price
    6 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    9 Answers
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    8 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    10 Answers
    No answers on this topic
    Features
    DarktraceEpic
    Billing and Claims Management
    Comparison of Billing and Claims Management features of Darktrace and Epic
    Feature
    Darktrace
    -
    Ratings
    Epic
    8.3
    7 Ratings
    10% above category average
    Real-time eligibility verification00 Ratings8.36 Ratings
    Claims management00 Ratings8.36 Ratings
    Coding00 Ratings8.37 Ratings
    Patient billing00 Ratings8.37 Ratings
    Financial Reporting00 Ratings8.36 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of Darktrace and Epic
    Feature
    Darktrace
    -
    Ratings
    Epic
    7.9
    7 Ratings
    3% above category average
    Rule-based scheduling00 Ratings8.67 Ratings
    Automated appointment reminders00 Ratings10.05 Ratings
    Automated patient check-in00 Ratings7.25 Ratings
    Multi-location support00 Ratings8.66 Ratings
    Calendar interface00 Ratings5.06 Ratings
    Electronic Medical Records
    Comparison of Electronic Medical Records features of Darktrace and Epic
    Feature
    Darktrace
    -
    Ratings
    Epic
    8.6
    7 Ratings
    18% above category average
    Charting / document management00 Ratings9.37 Ratings
    Templates00 Ratings9.37 Ratings
    Patient portal00 Ratings8.67 Ratings
    Mobile/tablet support00 Ratings7.97 Ratings
    Fax integration00 Ratings8.65 Ratings
    Integration with other EMR and PM systems00 Ratings7.27 Ratings
    Workflow automation00 Ratings7.95 Ratings
    Speech recognition00 Ratings10.04 Ratings
    Customization00 Ratings7.67 Ratings
    E-prescribing00 Ratings9.37 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of Darktrace and Epic
    Feature
    Darktrace
    -
    Ratings
    Epic
    9.5
    7 Ratings
    13% above category average
    HIPAA compliance00 Ratings10.07 Ratings
    Role-based permission levels00 Ratings9.37 Ratings
    Data backups and redundancy00 Ratings9.37 Ratings
    Local mode / networking failsafe00 Ratings9.37 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of Darktrace and Epic
    Feature
    Darktrace
    -
    Ratings
    Epic
    7.7
    7 Ratings
    2% above category average
    Task tracking00 Ratings6.97 Ratings
    Specialty-specific workflows00 Ratings6.97 Ratings
    Multi-office / multi-physician capabilities00 Ratings9.37 Ratings
    Best Alternatives
    DarktraceEpic
    Small Businesses
    No answers on this topic
    athenaClinicals
    Score10 out of 10
    Medium-sized Companies
    SolarWinds NetFlow Traffic Analyzer (NTA)
    Score8.5 out of 10
    CareLogic EHR
    Score10 out of 10
    Enterprises
    SolarWinds NetFlow Traffic Analyzer (NTA)
    Score8.5 out of 10
    eClinicalWorks
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DarktraceEpic
    Likelihood to Recommend
    8.0
    (13 ratings)
    8.6
    (8 ratings)
    Likelihood to Renew
    9.7
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    6.5
    (3 ratings)
    9.0
    (6 ratings)
    Support Rating
    7.0
    (3 ratings)
    10.0
    (6 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    DarktraceEpic
    Likelihood to Recommend
    Darktrace
    Darktrace is a product well suited for the vast majority of infrastructures and helps monitoring and responding to threats based on the network in a very elastic way. This is a product based on on-premise infrastructures that hosts its machines locally, of course it can be technically difficult to monitor an entire On-Cloud infrastructure but even there there's room for sensors and monitoring, not to mention the SaaS and mail integration that completes the product.
    Incentivized
    Read full review
    Epic
    Epic is very good on the medical side and continues improving mental health and dental care. Having integrated telehealth via Zoom was a game-changer. During COVID, it was vital to have telehealth options and to ensure it was completely HIPAA Compliant and easy to document inside their health record.
    Incentivized
    Read full review
    Pros
    Darktrace
    • Uses it Al model UEBA to detect anomalies in the behaviour of not only the users in a corporate network but also the routers, servers, and endpoints in that network.
    • Provides a visualisation of both egress and outbound network traffics flowing in and out of the organisation.
    • Darktrace comes with it autonomous AI model detection and responses capabilities.
    • Darktrace as an AI next generation NDR solution, prevents ,contains and quarantines malicious traffics from and into the corporate network.
    Read full review
    Epic
    • There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
    • Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
    • Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
    • It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
    • It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
    Incentivized
    Read full review
    Cons
    Darktrace
    • There are few areas that I would say need to be improved; their customer support portal allows you to log tickets with any suggestions or things you feel the product is missing, and they will generally show you how to achieve what you want, or in some cases, introduce it as a feature in a later update.
    Incentivized
    Read full review
    Epic
    • Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
    • Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
    Incentivized
    Read full review
    Likelihood to Renew
    Darktrace
    It's a powerfull product that help administrators to provide email security to our organization.
    Good metrics about received emails that help us to determine in doubt case if the email is a false positive or it's malware.
    They're improving the product releasing continuous updates and have mobile phone app to manage it.
    Incentivized
    Read full review
    Epic
    It is beyond measure the best EHR on the market.
    Incentivized
    Read full review
    Usability
    Darktrace
    The Darktrace toolset is very expansive, allowing it to handle many different tasks, but this leads to a user interface that is sometimes not at all intuitive. Icons don't always make sense visually, and the associated tool tips do not always provide enough detail on what action the button performs
    Incentivized
    Read full review
    Epic
    You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
    Incentivized
    Read full review
    Support Rating
    Darktrace
    Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
    Incentivized
    Read full review
    Epic
    The initial training was good but would have been even better had I been more familiar with the system before taking it. I found learning how to deal with Epic while working in the field at the same time was a (pardon the pun) Epic learning curve. I really think there should be a scribe who does the data entry and others can focus on what they do best.
    Incentivized
    Read full review
    In-Person Training
    Darktrace
    No answers on this topic
    Epic
    Well-vetted lesson plans that teach you what you need to know for success.
    Incentivized
    Read full review
    Online Training
    Darktrace
    No answers on this topic
    Epic
    While not as effective as in-person training, it is still adequate.
    Incentivized
    Read full review
    Implementation Rating
    Darktrace
    No answers on this topic
    Epic
    Epic has a regimented implementation process that ensures a successful go-live.
    Incentivized
    Read full review
    Alternatives Considered
    Darktrace
    We did NOT select Darktrace. OSSIM/AlienVault is a more mature product and it provided better intelligence and reporting. The end user interface is much easier to use - and you can tell built form engineers who have had to do the work. My suggestion for anyone considering Darktrace, is to get the price upfront; do a 30/60 onsite trail; and do the same thing, at the same time, with AlienVault. AlientVault will win every time. I say that because that's exactly what I did.
    Incentivized
    Read full review
    Epic
    Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
    Read full review
    Return on Investment
    Darktrace
    • One big positive is how it helps us with the security assessments that clients have done on us. They are looking to see if we know how we might have unusual/malicious traffic running on the network.
    • If you have a small network and only need 1 appliance, it can be a good ROI and peace of mind.
    • You could go down a hole in trying to spend time looking at all of your traffic with this software. You need to focus only on what it is showing as potential bad traffic.
    Incentivized
    Read full review
    Epic
    • Being able to track and document all of our services in the same place has made an exceptional improvement in continuity of patient care, both internally across departments (medical/dental/mental health) and externally with specialists and other healthcare organizations on a national scale.
    • Continuous improvements in Data reporting and analytics make tracking and implementing quality improvement measures throughout the year easy.
    • Massive improvements to the ELLA training platform, combined with detailed and interactive training materials for all system areas, make onboarding and staff training much easier!
    Incentivized
    Read full review
    ScreenShots