Best EHR for Patient Care Continuity.
May 22, 2025

Best EHR for Patient Care Continuity.

Haley Mattison | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epic

Epic is our Electronic Health Record system. We use it for everything patient-related across all of our departments (Medical, Dental, Mental Health, and supporting services), from scheduling appointments to documenting patient encounters, imaging orders, and referrals. It also allows us to easily share information with other partner organizations in the same system to ensure seamless tracking and follow-up when referring between organizations for care.

Pros

  • Provider schedule templating.
  • Patient data reports - quality tracking.
  • Health Maintenance.

Cons

  • The new Book-it update changed many things and could be improved to require fewer clicks.
  • Scheduling
  • Imaging orders & Referral Tracking.
  • Medical Records
  • Being able to track and document all of our services in the same place has made an exceptional improvement in continuity of patient care, both internally across departments (medical/dental/mental health) and externally with specialists and other healthcare organizations on a national scale.
  • Continuous improvements in Data reporting and analytics make tracking and implementing quality improvement measures throughout the year easy.
  • Massive improvements to the ELLA training platform, combined with detailed and interactive training materials for all system areas, make onboarding and staff training much easier!
My organization has been using the Epic platform for 10 years and counting! Epic has continuously improved and updated the system to align with current best practices and meet the needs of members and their patients. As an FQHC, we provide medical, dental, and mental health services, and it is essential to have access to all the patients' health information in one place. Integrating Care Everywhere and Telehealth options embedded directly in the EHR has greatly improved our ability to take the best care of each patient who walks through our doors.

Do you think Epic delivers good value for the price?

Yes

Are you happy with Epic's feature set?

Yes

Did Epic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Epic go as expected?

I wasn't involved with the implementation phase

Would you buy Epic again?

Yes

Epic is very good on the medical side and continues improving mental health and dental care. Having integrated telehealth via Zoom was a game-changer. During COVID, it was vital to have telehealth options and to ensure it was completely HIPAA Compliant and easy to document inside their health record.

Epic Feature Ratings

8.0
Real-time eligibility verification
8
Coding
8
Claims management
8
Patient billing
8
Financial Reporting
8
6.8
Rule-based scheduling
8
Automated patient check-in
6
Automated appointment reminders
Not Rated
Multi-location support
8
Calendar interface
5
Medical Inventory Management ()
Not Rated
7.8
Charting / document management
9
Templates
9
E-prescribing
9
Fax integration
8
Patient portal
8
Mobile/tablet support
7
Speech recognition
Not Rated
Integration with other EMR and PM systems
6
Customization
7
Workflow automation
7
9.3
Role-based permission levels
9
Data backups and redundancy
9
HIPAA compliance
10
Local mode / networking failsafe
9
7.0
Task tracking
6
Specialty-specific workflows
6
Multi-office / multi-physician capabilities
9

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