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Epic - The Leader in Electronic Health Systems
September 14, 2020

Epic - The Leader in Electronic Health Systems

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epic

Epic is being implemented as a replacement for several legacy systems throughout the entire organization. Epic will improve the efficiency of patient information between the clinics and hospital entity. It will help improve patient care processes such as ordering, admissions, receiving lab results and interdisciplinary communication. From a billing standpoint it will address efficiency in receiving payment from payers as well as improved processing of claims.
  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
  • Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
  • Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
  • Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
  • Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.
All of the EHR's I have worked with are strong in their own right, however, Epic really shines in an Enterprise level situation. Most EHR's are specific to one context, like hospital, lab, or clinic. Epic has a great deal of strength in unifying all of these different contexts into one single solution. I have yet to see software that integrates all areas of a health care system as efficiently and fluidly as Epic does.
When implementing their product, Epic is there with you side by side. They help with everything from discovery to build. Beyond the people there are a number of different portals for documentation, eLearnings, FAQs and even user groups. Epic takes pride in their product and does a great job of providing support through the entire process.
Epic presents a lot of information to you in one screen. Once you adjust to the flow of information, the usability is very intuitive. Every layout reads like a book and most interaction is form based. I have noticed that most of the "forms" in Epic are modeled after paper workflows. This helps a large number of end users adjust to using Epic. Even if they are moving from another electronic health record, the workflows in Epic are just natural.

Do you think Epic delivers good value for the price?

Yes

Are you happy with Epic's feature set?

Yes

Did Epic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Epic go as expected?

Yes

Would you buy Epic again?

Yes

I have worked with many different health systems, helping them implement and support Epic. In every single situation the implementation has improved a number of things in the organization. These improvements range from simple communication efficiency all the way to increasing revenue. The majority of users that I follow up with have incredibly positive feedback about the experience. Epic is designed from the ground up with the idea of improving the experience for that patient. From the initial training to the customization options for the health system, Epic improves every aspect of patient care.

Epic Feature Ratings

10.0
Real-time eligibility verification
10
Coding
10
Claims management
10
Patient billing
10
Financial Reporting
10
9.0
Rule-based scheduling
10
Automated patient check-in
Not Rated
Automated appointment reminders
9
Multi-location support
10
Calendar interface
7
Medical Inventory Management ()
Not Rated
9.4
Charting / document management
9
Templates
10
E-prescribing
10
Fax integration
10
Patient portal
10
Mobile/tablet support
8
Integration with other EMR and PM systems
8
Customization
10
Workflow automation
10
10.0
Role-based permission levels
10
Data backups and redundancy
10
HIPAA compliance
10
Local mode / networking failsafe
10
9.7
Task tracking
9
Specialty-specific workflows
10
Multi-office / multi-physician capabilities
10