I'm in love with Epic!
August 03, 2022

I'm in love with Epic!

Chandan Singh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epic

As a Team Lead, my role includes providing training of this software to my team members who are working as a remote medical scribes. They help in charting patient info into the EHR by listening to the doctor-patient conversation while working as a remote medical scribe from India for US physicians. This way we're helping doctors minimize their burnout by reducing their documentation workload.

Pros

  • Accessing required patient info from old health records while creating note in the EHR for current visit.
  • Users can easily create and pull dot phrases in the notes which comes handy while working on the note.
  • High security measures to take care of protected health information and HIPAA compliance.

Cons

  • It's a heavy software that requires high-end system configuration for smooth functionality. Because of this reason, it can make your system slow.
  • Users get disconnected and need to re-login from beginning with slightest internet fluctuation.
  • There is a room for improvement in the Support functionality. It's little tricky to reach out to them through Skype due to lack of clear instructions. Introduction of chat support can be considered.
  • Simple and easy to understand preface.
  • Easy to access yet detailed data available.
  • Creating and using multiple dot phrases is a very useful feature.
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.

Do you think Epic delivers good value for the price?

Not sure

Are you happy with Epic's feature set?

Yes

Did Epic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Epic go as expected?

I wasn't involved with the implementation phase

Would you buy Epic again?

Yes

Epic EHR is best suitable for large business owners because of affordability and certain policies which requires owners to spend a little more as compared to other EHRs. Otherwise, it's a best-in-class EHR where physicians can easily find in-depth information about patient health records including labs, diagnostics, etc.

Epic Feature Ratings

Not Rated
Real-time eligibility verification
Not Rated
Coding
Not Rated
Claims management
Not Rated
Patient billing
Not Rated
Financial Reporting
Not Rated
Not Rated
Rule-based scheduling
Not Rated
Automated patient check-in
Not Rated
Automated appointment reminders
Not Rated
Multi-location support
Not Rated
Calendar interface
Not Rated
Medical Inventory Management ()
Not Rated
Not Rated
Charting / document management
Not Rated
Templates
Not Rated
E-prescribing
Not Rated
Fax integration
Not Rated
Patient portal
Not Rated
Mobile/tablet support
Not Rated
Speech recognition
Not Rated
Integration with other EMR and PM systems
Not Rated
Customization
Not Rated
Workflow automation
Not Rated
Not Rated
Role-based permission levels
Not Rated
Data backups and redundancy
Not Rated
HIPAA compliance
Not Rated
Local mode / networking failsafe
Not Rated
Not Rated
Task tracking
Not Rated
Specialty-specific workflows
Not Rated
Multi-office / multi-physician capabilities
Not Rated

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