As an EMR Epic Systems is ... Well: EPIC!
Updated May 29, 2025

As an EMR Epic Systems is ... Well: EPIC!

Jerry Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epic

Epic is our Electronic Medical Record and encompasses both the clinical and business office functions in our organization. Epic is the most critical application in our environment and has radically improved our ability to offer competent and professional care to our patients. Our use of an EMR has evolved over the years and, it's fair to say that Epic has played a major part of that.

Pros

  • Epic writes all code in-house to ensure interoperability between modules.
  • Epic does not allow their customers to lag behind on older verision.
  • Epic pushes their customers to keep equipment up to date and patched.

Cons

  • Sometimes, Epic doesn't understand that companies run on tight budgets.
  • Epic is not inexpensive; but, because it make providers more efficient, ultimately they're able to treat more patients.
  • Epic's interoperability with CareEverywhere allows providers to give a higher standard of treatment to our patients which encourages more patients to use our facility.
I would hav given it a 10 but, older providers who are unwilling to give up their paper workflows unnecessarily complicate the implementation. When used as intended, Epic is fantastic. Where it get's bogged down is when clinicians insist that things be modified to match what they're used to doing.
None of our previous products are in the list.

Do you think Epic delivers good value for the price?

Yes

Are you happy with Epic's feature set?

Yes

Did Epic live up to sales and marketing promises?

Yes

Did implementation of Epic go as expected?

Yes

Would you buy Epic again?

Yes

Epic is not priced or designed for the small provider offices. However, if current Epic customers are willing, they have the ability to bring those smaller groups onboard through Community Connect. This allowsthe smaller group to have the full benefit of Epic without the hardware and software costs associated with owning Epic.

Epic Feature Ratings

9.0
Real-time eligibility verification
9
Coding
9
Claims management
9
Patient billing
9
Financial Reporting
9
10.0
Rule-based scheduling
10
Automated patient check-in
10
Automated appointment reminders
10
Multi-location support
10
Medical Inventory Management ()
Not Rated
9.9
Charting / document management
10
Templates
10
E-prescribing
10
Fax integration
10
Patient portal
10
Mobile/tablet support
10
Speech recognition
10
Integration with other EMR and PM systems
10
Customization
9
Workflow automation
10
10.0
Role-based permission levels
10
Data backups and redundancy
10
HIPAA compliance
10
Local mode / networking failsafe
10
9.3
Task tracking
9
Specialty-specific workflows
9
Multi-office / multi-physician capabilities
10

Using Epic

2500 - All aspect of patient care and billing.
60 - Specialized Epic training.
  • Patient treatment
  • Population health
  • Patient billing
  • Reporting
  • Registries
  • AI Integration for DX
It is beyond measure the best EHR on the market.

Evaluating Epic and Competitors

Yes - Integreat's IC Chart. They were replaced in 2011 because they were incapable of meeting Meaningful Use requirements.
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Ease of use would allow our providers to treat patients more effectively.
I would not change it in any way.

Epic Implementation

Epic has a regimented implementation process that ensures a successful go-live.
  • Implemented in-house
Change management was a big part of the implementation and was well-handled - It was necessary to develop a change management process using Sharepoint. User's submit a change request and it must be approved by a group of users before implementation is allowed.
  • Learning while implementing
  • Building the environment to suit our workflows.
  • Letting go of old workflows in favor of efficiency.

Epic Training

  • Online Training
  • In-Person Training
Well-vetted lesson plans that teach you what you need to know for success.
While not as effective as in-person training, it is still adequate.

Epic Support

Epic has a specific Technical Support (TS) assigned to us for each module we use. Further, their is a Technical Coordinator (TC) to serve as an escalation point while managing overall technical services.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. There are no "levels" of support with Epic.
Yes - Yes and yes.
As there is a continuous process of development by Epic, we are engaged with support frequently. This is not to say the application has a lot of problems but each update has the potential to expose issues depending on your level of customization. Each engagement with Epic support is exceptional.

Using Epic

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Patient documentation
  • Smarttexts
  • Med reconcilliation
  • None
Yes - Provider use it extensively. While it does not replicate the desktop experience completely, it is adequate to treat patients on the go.

Comments

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