Epic is oK
September 28, 2020
Epic is oK
Project Manager in EngineeringMedical Practice Company, 11-50 employees
Score 8 out of 10
Overall Satisfaction with Epic
Depending on which side you're on, Epic is either a lifesaving tool or a source of endless frustration. I find the amount of time it takes, in addition to the focus our providers need to spend navigating the software, frustrating for them and for our patients. Yes, it's good to see historical information and be able to compare easily, but finding the information you want is frustrating and time-consuming. I FAR prefer to have a scribe who cares for the data entry so the medical professionals can focus on patient care.
- Good info on pharmaceutical choices.
- Consistency between screens.
- Ability to share between locations is a plus.
- Difficult to find what you need.
- Almost impossible to correct mistakes.
- Multiple screens must be navigated to get to what you want.
- I don't work on that part.
- I think it helps keep things similar from person to person.
- But I don't know actual ROI.
The initial training was good but would have been even better had I been more familiar with the system before taking it. I found learning how to deal with Epic while working in the field at the same time was a (pardon the pun) Epic learning curve. I really think there should be a scribe who does the data entry and others can focus on what they do best.
Do you think Epic delivers good value for the price?
Are you happy with Epic's feature set?
Did Epic live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Epic go as expected?
I wasn't involved with the implementation phase
Would you buy Epic again?
Well suited when the care is routine and there is someone who can take focus on the data entry and Epic screen navigation while the medical staff (nurses, PAs, docs, etc) can focus on patient care. It is not well suited for more rare illnesses nor in instances when time is of the essence.
Epic Feature Ratings
Real-time eligibility verification
Automated patient check-in
Automated appointment reminders
Charting / document management
Integration with other EMR and PM systems
Role-based permission levels
Data backups and redundancy
Local mode / networking failsafe
Multi-office / multi-physician capabilities