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Epic is oK
September 28, 2020

Epic is oK

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epic

Depending on which side you're on, Epic is either a lifesaving tool or a source of endless frustration. I find the amount of time it takes, in addition to the focus our providers need to spend navigating the software, frustrating for them and for our patients. Yes, it's good to see historical information and be able to compare easily, but finding the information you want is frustrating and time-consuming. I FAR prefer to have a scribe who cares for the data entry so the medical professionals can focus on patient care.
  • Good info on pharmaceutical choices.
  • Consistency between screens.
  • Ability to share between locations is a plus.
  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
  • I don't work on that part.
  • I think it helps keep things similar from person to person.
  • But I don't know actual ROI.
The initial training was good but would have been even better had I been more familiar with the system before taking it. I found learning how to deal with Epic while working in the field at the same time was a (pardon the pun) Epic learning curve. I really think there should be a scribe who does the data entry and others can focus on what they do best.
When it works, it works well. I just wish it wasn't so frustrating.

Do you think Epic delivers good value for the price?

Not sure

Are you happy with Epic's feature set?

No

Did Epic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Epic go as expected?

I wasn't involved with the implementation phase

Would you buy Epic again?

Yes

Microsoft 365 (formerly Office 365), Adobe Acrobat DC, Google Hangouts Chat
Well suited when the care is routine and there is someone who can take focus on the data entry and Epic screen navigation while the medical staff (nurses, PAs, docs, etc) can focus on patient care. It is not well suited for more rare illnesses nor in instances when time is of the essence.

Epic Feature Ratings

8.0
Real-time eligibility verification
8
Coding
8
Claims management
8
Patient billing
8
Financial Reporting
8
7.0
Rule-based scheduling
8
Automated patient check-in
8
Automated appointment reminders
7
Multi-location support
6
Calendar interface
6
Medical Inventory Management ()
Not Rated
7.1
Charting / document management
8
Templates
8
E-prescribing
9
Fax integration
7
Patient portal
8
Mobile/tablet support
7
Integration with other EMR and PM systems
5
Customization
5
7.3
Role-based permission levels
7
Data backups and redundancy
7
HIPAA compliance
7
Local mode / networking failsafe
8
6.0
Task tracking
6
Specialty-specific workflows
6
Multi-office / multi-physician capabilities
6