TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Databook

    Score8 out of 10
    N/ADatabook’s main enterprise intelligence platform helps market teams quickly understand customers.N/A

    Troops

    Score9 out of 10
    N/ATroops is a sales pipeline tool that uses artificial intelligence to enable users to configure Salesforce reports, set up notifications and alerts, and search for and edit Salesforce records from within Slack. Examples of companies using Troops include Square, Flexport, Looker, InVision, and HubSpot.N/A
    Pricing
    DatabookTroops
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    DatabookTroops
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsContact vendor for pricing information.—
    More Pricing Information
    Community Pulse
    DatabookTroops
    Considered Both Products
    Databook
    No answer on this topic
    Troops, Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Best Alternatives
    DatabookTroops
    Small Businesses
    HubSpot Data Hub
    Score8.2 out of 10
    HubSpot Data Hub
    Score8.2 out of 10
    Medium-sized Companies
    Clari (legacy product)
    Score8.2 out of 10
    Clari (legacy product)
    Score8.2 out of 10
    Enterprises
    Clari (legacy product)
    Score8.2 out of 10
    Clari (legacy product)
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DatabookTroops
    Likelihood to Recommend
    6.0
    (1 ratings)
    8.0
    (9 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.5
    (5 ratings)
    User Testimonials
    DatabookTroops
    Likelihood to Recommend
    Databook
    Well Suited - Databook works well when you’re in a sales role focused on enterprise accounts. You often need a full view of a company’s priorities, financials, and strategic themes, and the tool gives you that context quickly without digging through multiple sources. Less Appropriate - It’s less useful when you’re working mid market or with fast growing smaller companies. The coverage and depth can be limited, so you may not find enough meaningful data to rely on. In those cases, manual research still ends up doing most of the work.
    Incentivized
    Read full review
    Troops, Inc.
    If you use a CRM (Salesforce, Hubspot, etc.), and a work communication system (Slack, Teams), this product will be extremely helpful
    Incentivized
    Read full review
    Pros
    Databook
    • Growth drivers
    • Competitor Info
    • Time Saving Research
    • Earning calls Details
    Incentivized
    Read full review
    Troops, Inc.
    • Troops does a great job of bringing efficiency to the workplace. I am able to jump right to certain deals and learn details of the deals that are coming in straight from Slack. Getting all that info quickly and all in one place has been crucial for our team.
    • Troops does an awesome job of notifying me when signals are shown in my accounts. It lets me focus my attention on the more important accounts, and helps me find what accounts are in the news.
    Incentivized
    Read full review
    Cons
    Databook
    • it lacked coverage to smaller businesses and Start-ups
    • Sometimes acts as "one more research tool"
    Incentivized
    Read full review
    Troops, Inc.
    • One thing I would like is more customization regarding the notifications I receive. Letting a user make edits to the certain notifications they get could be nice.
    • Troops opens a new tab/browser every time I click on a new lead. It makes things difficult to organize with multiple tabs open.
    Incentivized
    Read full review
    Usability
    Databook
    I rated it a seven because the core insights are genuinely useful once you get to them, but the workflow isn’t always smooth. Finding the right accounts can be hit or miss and some sections feel a bit cluttered, so it takes time to get comfortable. When it works, it saves effort, but the experience could be more intuitive
    Incentivized
    Read full review
    Troops, Inc.
    No answers on this topic
    Support Rating
    Databook
    No answers on this topic
    Troops, Inc.
    Every time I have had a question, challenge, or looked to submit feedback, the team was ready to live chat or hop on a phone call to discuss.
    Incentivized
    Read full review
    Alternatives Considered
    Databook
    Databook stood out because the research layer felt deeper and more strategic. It surfaces context you don’t usually get from tools like ZoomInfo or Lusha, which are great for contact data but not for understanding a company’s priorities. I used those more often because they serve broader use cases and are available in most orgs, but Databook delivered a different type of insight when I needed a clearer narrative about an account.
    Incentivized
    Read full review
    Troops, Inc.
    We looked at the native Salesforce "integration" with Slack, but it was brief. Troops was so much stronger that it wasn't much of a consideration.
    Incentivized
    Read full review
    Return on Investment
    Databook
    • Positive RoI - Quicker meetings because of better conversation insights
    • Negative RoI - The tool would be helpful in enterprise setup, hence wasnt useful for commercial hunting
    Incentivized
    Read full review
    Troops, Inc.
    • Accurate forecasting.
    • Streamlines our agenda.
    Incentivized
    Read full review
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