Likelihood to Recommend With Powerpay you are not 'wondering' if your input will have the desired effect on an employee's pay cheque. You can actually see what the employee will be paid, what their tax burden is for the month! Not many payroll companies offer this feature. It's terrific to process payroll and know that the employee will receive the correct remuneration. No 'retro payments' to keep track of
Read full review UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented. At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money. In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).
Read full review Pros ROE creation and amendment Self Service T4 the layout for entering time payroll/year end reports Security Log Payroll Preview Report - details at a glance Menu setup navigation Read full review Initially, you were able to see all activity and drill down for details. It was easy-access for all our employees in the 7 states we operate in. It provided tracking for the managers. Payroll had access to all PTO requests. Read full review Cons Response surveys to a service call should come after the next payroll run to verify all adjustment have in fact been made. Read full review HRdirect performed an upgrade in 2019 and that's where things went awry. You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc. Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current. Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones. The print option was not longer functional. The online help request form was no longer accessible. Read full review Likelihood to Renew Powerpay exceeds my expectations: it's easy to use and does not 'eat' my time by wondering what the end result will be. I can see what each employee's pay statement will look like before I submit the payroll for processing. Monthly processing fees are not exorbitant and the service from support it top notch, quick and awesome when you need it! What's not to like? It's a terrific company to have on your side!
Read full review As previously described, there are too many unresolved issues.
Read full review Usability Powerpay is easy to use and is a logical online system. Nothing is overly complicating. Doing payroll is not overly complicated and this system is user friendly and easy to understand and use. And if you get stuck, there is a great support system to help you navigate and understand what you need to do.
Read full review Reliability and Availability I have never experienced application errors or unplanned outages. I do know that I could phone Dayforce Powerpay and give them hours and other deductions and they would do the payroll and I could either have them deliver the completed payroll by courier (there are small extra charges for this) or I could download the completed payroll on pay day. I have also been able to complete payroll our payroll at home instead of at the office. Dayforce is very accessible by phone or online.
Read full review Performance Pages online load in seconds. Click and it's instantly there! I have never had pages not loading properly or taking time to load. Payroll reports also downloads quickly. We do not interface Dayforce Powerpay with anything else
Read full review Support Rating Generally,
Ceridian Powerpay support is strong, with the edge given to the telephone staff, which is prompt and always helpful. When I have had to reach out via telephone, I am greeted quickly and provided with a quick resolution to my issue. The email support leaves a bit to be desired, though, as my experience with change requests result in long waits for confirmation and completion, with some instances not even being given a resolution to an issue without requiring additional follow-up. I shouldn’t have to stay on top of the support in addition to providing the details needed, and it should just get done.
Read full review Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking. 3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.
Read full review Online Training I have used Powerpay before (at a previous employer) but a few years had elapsed. I had a quick online training session (less that 30 minutes) to recover basic knowledge and I was away. I still from time to time have to do something that i am not quite sure of and pick up the phone! Every one that works at Ceridian - now Dayforce - have been able to answer my question and tell me where to go in the program, click on what and do what I need to do. The support is out-of-this-world good!
Read full review Implementation Rating I initiated the implementation. I answered all the questions I was asked, prepared the documentation and sent it off and it was done! Quickly, efficiently and done well!
Read full review Alternatives Considered Wagepoint has made errors in the past. ADP has terrible customer service.
QuickBooks Online is convenient however the Dayforce Powerpay pricing is better for larger payrolls.
Payworks has no "run as is" option
Read full review Contract Terms and Pricing Model Pretty standard contract terms. Unit pricing is about 30% less than the previous provider - service is about 150% better with Dayforce Powerpay that with the previous provider! We are billed twice per month as we do payroll twice per month.
Read full review Scalability We have a small staff of less than 20 employees. We moved our payroll from a previous provided because of terrible and expensive service. Dayforce is much, much easier to use and costs about 30% less than the previous provider. Dayforce Powerpay also seem to have people that speaks clearly and are efficient in everything they do so that less time is wasted by phone calls that has you on hold for 3 hours!
Read full review Professional Services They are all professional, knowledgeable, very pleasant to interact with and extremely helpful. They consistently take customer services to a higher level. Great people to deal with!
Read full review Return on Investment The return on investment has been substantial for our company. Having a payroll system that calculates everything for you, processes important documents, and only takes minimal time and effort allows us to focus more time on running the business and generating revenue. Instead of having a user spend half a day (or potentially a full day) processing payroll, it only takes a couple hours (obviously depending on how many employees need to be processed). Read full review Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight. Harassment training module is excellent. Read full review ScreenShots HRdirect Smart Apps Screenshots