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Dayforce Powerpay is an awesome business tool: takes the worry out of payroll!
Updated April 12, 2024

Dayforce Powerpay is an awesome business tool: takes the worry out of payroll!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dayforce Powerpay

I process the bi-monthly payroll for the school. We have under 20 employees. This payroll system is easy to use and if you have an issue your call is answered quickly. The support staff are so efficient and pleasant to deal with. Better still, I do not have to address issues like ROE's, T4's or monthly tax payments. Powerpay takes care of all of this. I just LOVE this system!
  • Processing monthly payroll with a verification before submission of the payroll.
  • Records of Employment when an employee leaves.
  • T4's records of annual earnings
  • Payment of monthly taxes to the government
  • Help when you need tax questions answered
  • I love Powerpay the way it is! Please don't mess with what isn't broken!
  • I have not experienced any negative impact with Powerpay - it's all been positive. (our previous payroll processing company was an expensive nightmare where payroll took me a day (twice a month) to do for less than 20 employees!) Powerpay takes me less than one hour twice a month!
  • Powerpay's fees are also more than 50% cheaper than the previous payroll firm's fees!
I selected Powerpay (Ceridian at it was then) for the ease of use. I like that I have the choice of phoning my payroll in or doing it online myself. I used Ceridian a long time ago when I worked part time for a law firm. The Powerpay system is easy to use, it is logical and you can learn how to navigate the online Powerpay site quickly - and their is help at hand when you get stuck! Because it is easy and quick, your efficiency rating goes up as you have more time to get daily business done. You never sit on hold for hours when phoning and you interact with efficient, friendly people! I love this system!

Do you think Dayforce Powerpay delivers good value for the price?

Yes

Are you happy with Dayforce Powerpay's feature set?

Yes

Did Dayforce Powerpay live up to sales and marketing promises?

Yes

Did implementation of Dayforce Powerpay go as expected?

Yes

Would you buy Dayforce Powerpay again?

Yes

With Powerpay you are not 'wondering' if your input will have the desired effect on an employee's pay cheque. You can actually see what the employee will be paid, what their tax burden is for the month! Not many payroll companies offer this feature. It's terrific to process payroll and know that the employee will receive the correct remuneration. No 'retro payments' to keep track of!

Dayforce Powerpay Feature Ratings

Payroll Management
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated

Using Dayforce Powerpay

1 - I handle the entire payroll function for a bi-monthly payroll system. I am also responsible for Records of Employment and annual T4 statements of earnings for each employee. We have different contracts for the employees with the majority working 10 months of the year and others 12 months of the year. Powerpay handles all these situations beautifully!
We do not have internal tech support.
  • Bi-Monthly payroll
  • Tax remittances made to the government on time
  • Direct deposits to employee bank accounts
  • Annual T4 employee earnings income tax slips
  • I process normal bi-monthly payroll - very seldom have unexpected issues
  • We Powerpay to process payroll only
Powerpay exceeds my expectations: it's easy to use and does not 'eat' my time by wondering what the end result will be. I can see what each employee's pay statement will look like before I submit the payroll for processing. Monthly processing fees are not exorbitant and the service from support it top notch, quick and awesome when you need it! What's not to like? It's a terrific company to have on your side!

Evaluating Dayforce Powerpay and Competitors

Yes - We no longer use a previous payroll company (their services were expensive and cumbersome and you sat on the phone for half the day to get hold of them) and we also no longer do payroll in-house on Quickbooks.
  • Ease of Use
Power pay is easy to use and quick. Terrific support when you need them and they answer the phone quickly!
I would not change a thing! Powerpay is perfect as it is (& I hope nothing change!)

Dayforce Powerpay Implementation

I initiated the implementation. I answered all the questions I was asked, prepared the documentation and sent it off and it was done! Quickly, efficiently and done well!
  • Third-party professional services
Ceridian's Implementation Team in Mauritius did all the ground work - brilliantly!
Change management was minimal - The initial documentation that you send off needs to be accurate to the last full stop! As with all new systems it will only ever be as good as your documentation.
  • Implementation was done in the middle of a Government Tax cycle and also two months into our annual tax year.

Dayforce Powerpay Training

  • Online Training
  • No Training
I have used Powerpay before (at a previous employer) but a few years had elapsed. I had a quick online training session (less that 30 minutes) to recover basic knowledge and I was away. I still from time to time have to do something that i am not quite sure of and pick up the phone! Every one that works at Ceridian - now Dayforce - have been able to answer my question and tell me where to go in the program, click on what and do what I need to do. The support is out-of-this-world good!
If you have completed payroll before and know what a payroll should do, Dayforce Powerpay should be easy to pick up on your own. I would suggest you take some time to familiarize yourself with the location of the various functions and what you will need to use when doing your payroll. Not all payrolls are the same. It may also be useful to yourself to take 30 minutes and speak to a professional at Dayforce Powerpay, who will be happy to assist you in this familiarization process. In the end you will thank yourself!

Configuring Dayforce Powerpay

Our configuration is pretty simple. We have a few departments and all I had to do was to prepare spreadsheets with year-to-date salaries, the required personal information and departments. The set up came back about 7 working days later, ready for use. I understand that the set-up can be as simple or as complicated as you wish. Payroll is pretty basic and should never be so complicated that a professional company such as Dayforce could not set it up! I personally think the world of this firm - they have never let me down!
Your input is the key to success. The better the information Dayforce receives, the better your set-up will be. You need to ensure your data is flawless and problem free in order to get your set-up done the way you want it to be. I spent time making sure the information was absolutely correct and checked the final product against my records to ensure accuracy.
No - we have not done any customization to the interface
Some - we have added small pieces of custom code - It was easy from my point of view! I simply called Dayforce (Ceridian as it was then), told them what I needed and why and within a few days they had set this the codes they way I needed them. Again, your input is the key to success. You need to know exactly what you want the code to do and explain this to Dayforce - they are terrific and knowledgeable people and more than willing to help!
Nothing more to add but this: Dayforce employs people willing to help. Use them to help you succeed in your HR and payroll needs.

Dayforce Powerpay Support

Powerpay support staff are Superheroes! The are helpful, efficient, knows their product and do not mind imparting their product knowledge to their users. They have solved problems that have crept up in rare situations, and they gladly help when needed. I LOVE this company and their employees. They go beyond to help and you never sit on the phone for hours waiting for them to answer or help! Great people!
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
I don't think we did. We do not have the need for premium support.
I've received exceptional support each and every time I've contacted Powerpay! I expect nothing less ... and the Powerpay employees have never let me down!

Using Dayforce Powerpay

Powerpay is easy to use and is a logical online system. Nothing is overly complicating. Doing payroll is not overly complicated and this system is user friendly and easy to understand and use. And if you get stuck, there is a great support system to help you navigate and understand what you need to do.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The fact that you can review each employee's pay statement before actual submission is amazing!
  • No cumbersome functions that I've notices

Dayforce Powerpay Reliability

We have a small staff of less than 20 employees. We moved our payroll from a previous provided because of terrible and expensive service. Dayforce is much, much easier to use and costs about 30% less than the previous provider. Dayforce Powerpay also seem to have people that speaks clearly and are efficient in everything they do so that less time is wasted by phone calls that has you on hold for 3 hours!
I have never experienced application errors or unplanned outages. I do know that I could phone Dayforce Powerpay and give them hours and other deductions and they would do the payroll and I could either have them deliver the completed payroll by courier (there are small extra charges for this) or I could download the completed payroll on pay day. I have also been able to complete payroll our payroll at home instead of at the office. Dayforce is very accessible by phone or online.
Pages online load in seconds. Click and it's instantly there! I have never had pages not loading properly or taking time to load. Payroll reports also downloads quickly. We do not interface Dayforce Powerpay with anything else.

Integrating Dayforce Powerpay

We do not integrate Dayforce Powerpay with any other products.
  • None
  • No - not at this stage
No integration yet.
We have not integrated Dayforce Powerpay with anything yet. (no plans to do so.

Relationship with Dayforce

It was simple and easy. It was more difficult to convince the head of the school to allow me to switch providers! She is now thanking me as Dayforce Powerpay works so well and saves time and money!
I have never had a problem working with any Dayforce Powerpay -Ceridian Powerpay as it was before- employees. They are all professional, knowledgeable, very pleasant to interact with and extremely helpful. They consistently take customer services to a higher level. Great people to deal with!
They are all professional, knowledgeable, very pleasant to interact with and extremely helpful. They consistently take customer services to a higher level. Great people to deal with!
We negotiated terms acceptable to both parties.
Pretty standard contract terms. Unit pricing is about 30% less than the previous provider - service is about 150% better with Dayforce Powerpay that with the previous provider! We are billed twice per month as we do payroll twice per month.
Know what you you want and need and communicate this clearly to the sales person - as you would in everything else you would ever purchase.

Upgrading Dayforce Powerpay