TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Deel

    Score8.9 out of 10
    N/ADeel is a global payroll solution from the company of the same name in San Francisco.

    $5

    per month per employee

    ServiceMax

    Score7.9 out of 10
    N/AServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

    $100

    per month

    Pricing
    DeelServiceMax
    Editions & Modules
    Deel HRIS
    $5
    per month per employee
    Deel ATS
    $5
    per month per user
    Deel Compensation
    $15
    per month per employee
    Deel Workforce Planning
    $18
    per month per employee
    Deel Engage
    $20
    per month per employee
    Deel Global Payroll
    $29
    per month per employee
    Deel Contractor
    $49
    per month per contractor
    Deel EOR
    $599
    per month per employee
    Deel PEO
    Contact Sales
    (free for up to 3 months)
    Subscription
    $100.00
    per month
    Offerings
    Pricing Offerings
    DeelServiceMax
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    DeelServiceMax
    Considered Both Products
    Deel, Inc
    No answer on this topic
    ServiceMax
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    32 Answers
    No answers on this topic
    Delivers good value for the price
    94%
    Delivers good value for the price
    30 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    32 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    23 Answers
    No answers on this topic
    Implementation went as expected
    93%
    Implementation went as expected
    26 Answers
    No answers on this topic
    Best Alternatives
    DeelServiceMax
    Small Businesses
    No answers on this topic
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DeelServiceMax
    Likelihood to Recommend
    9.3
    (34 ratings)
    1.0
    (4 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (29 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    DeelServiceMax
    Likelihood to Recommend
    Deel, Inc
    Deel has been incredible at streamlining the platforms we used into one while still supporting employees across several countries and contract types. If you're a multi-country team, this is a great option to run just basic HRIS items, but has the potential to be as integrated and detailed as you want - and they are still building!
    Incentivized
    Read full review
    ServiceMax
    Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
    Incentivized
    Read full review
    Pros
    Deel, Inc
    • He never fails to pay contractors/employees. (Nunca falla en el tema de pagos a los contractors/employees)
    • The platform is constantly being updated and improved. (Actualización y realización de mejores de manera constante en la plataforma)
    • More than excellent customer service and problem solving (when there are problems)(Más que excelente atención al cliente y resolución de problemas (cuando los hay))
    Incentivized
    Read full review
    ServiceMax
    • As it's built on Salesforce, the reporting tools are fairly robust
    • The service flow managers can be setup to easily lead technicians to entering data in the right place
    Incentivized
    Read full review
    Cons
    Deel, Inc
    • I didn't like that you can no longer manage your teams with Deel IT without a paid service. You could before, and it was an excellent option! I don't know why they removed it. (No me gustó que ahora no podas gestionar tus equipos con deel IT sin tener el servicio pago. Antes si se podía y era una excelente opción! No sé por qué lo quitaron).
    • That at the time of reviewing invoices for payment at the end of the month, they are sorted alphabetically and that the "search" filter works correctly.
    • (Que al momento de la revisión de invoices para pago a fin de mes, éstos estén ordenados alfabéticamente y que el filtro "buscar" funcione correctamente).
    • There's a pop-up that keeps appearing on the platform: "new version available, update" it's really annoying. (Hay un pop up que aparece constantemente en la plataforma: "new version available, update" la verdad es muy molesto).
    Incentivized
    Read full review
    ServiceMax
    • Dispatch console seems slow and the data is more of a pull than a push into the database.
    • It seems to be a Ferrari and takes a lot of labor hours to configure.
    • Still does not integrate with Apple's products very well.
    Incentivized
    Read full review
    Likelihood to Renew
    Deel, Inc
    We have been using this software for the last two years in the company of the a.m. Right now, I am part of the admin team for this software, so just being able to have a 1:1 usage of the software has helped me to realize how many aspects any other saw HR tool are lacking.
    Incentivized
    Read full review
    ServiceMax
    No answers on this topic
    Usability
    Deel, Inc
    The system does everything you would want it to. There are times when it is clunky, and navigation and responsiveness could be improved, but the Deel team listens to feedback and aims to implement solutions whenever they can. It is constantly improving and has become a much better system than when we first started utilizing it. We see it only improving in the future, too.
    Read full review
    ServiceMax
    No answers on this topic
    Support Rating
    Deel, Inc
    No answers on this topic
    ServiceMax
    Engaged account management. Support is based worldwide but handoffs have not been too painful.
    Incentivized
    Read full review
    Alternatives Considered
    Deel, Inc
    I only worked with them briefly but found Deel to be superior in almost every way. Deel's offers substantially more features and functionality for a global team with dynamic needs. However if we were only operating in Germany Personio would be a strong contender given its specialization but for us this didnt make up for Deels flexibility and breadth
    Incentivized
    Read full review
    ServiceMax
    ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
    Incentivized
    Read full review
    Return on Investment
    Deel, Inc
    • Very positive, has saved me days of legal and admin work.
    • Made us globally compliant and has allowed us to hire in all jurisdictions without having to worry about legal implications.
    • Allows us to scale the company easily, hire from all over the world, and provide a fast and easy solution for payments.
    • Contractors are also extremely happy with Deel as they receive the payment quickly, are [able] to submit expenses easily, and it's all automated.
    Incentivized
    Read full review
    ServiceMax
    • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
    • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
    • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
    Incentivized
    Read full review
    ScreenShots

    Deel Screenshots

    Screenshot of Deel EOR Employee DashboardScreenshot of Deel Global Payroll - Payroll SubmitScreenshot of Deel Global Payroll OverviewScreenshot of Deel People ListScreenshot of Deel HR WorkflowsScreenshot of Deel Integrations

    ServiceMax Screenshots

    Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair