DeepL vs. MiContact Center

The integration is very easy implemented with email client or web browser, you can translate emails, web pages and quality of translation is on top. Regarding document translation it gives you only 3 formats of documents (.pdf, .pptx and .docx), in my experience this type of documents are sufficient, however it would be better to see other type of documents as well. Also, you have to convert your old document in Word or PowerPoint to latest version, otherwise program won't accept it.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

• language-to-language translation of written text
• document translation
• translation parts of text on the web with one click
• instant translation of text on images
• multiple choice in "idioms"

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Limits of the free version: 5MB and 5000 words. No problems with the paid version
• Because it is the only software that translates documents while preserving the images and design of the original, it sometimes makes errors in output with aesthetically complex layouts

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

DeepL thanks to AI produces results identical to Google Translate or in many cases much better and closer to reality.This helps a lot, especially when translating and reading long documents (instead of testing our patience to understand the translated meaning of technical documents).In addition, features such as translating text to images via ocr is amazing and very fast in both input (keyboard shortcut) and output.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• I am one step ahead of Italian competitors by training abroad
• I started parallel businesses to my business by comparing myself to foreign realities
• I easily communicate with the support of the foreign software I use for work and with entrepreneurs all over the world, before I would have avoided so as not to lose temp

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info