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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Delight AI

    Score8.9 out of 10
    Small Businesses (1-50 employees)
    SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…

    $0

    Up to 1,000 chat MAU

    IBM Video Streaming

    Score8.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    IBM Video Streaming solutions are used to stream virtual events, executive town halls, video marketing product launches, and 24-hour streaming channels. According to IBM, the solution is built for privacy, reliability and scale, to optimize video quality, and powered by IBM Watson AI for video search and automated closed captioning. IBM Enterprise Video Streaming can power security-rich video communications ranging from employee town halls, to…

    $137

    per month 100 viewer hours

    Pricing
    Delight AIIBM Video Streaming
    Editions & Modules
    Free
    $0
    Up to 1,000 chat MAU
    SPROUT
    $49
    Up to 10,000 chat MAU
    TREE
    $149
    Up to 30,000 chat MAU, Broadcasting message is available
    PARK
    $499
    Up to 100,000 chat MAU, Broadcasting message is available
    ENTERPRISE
    Contact us
    Silver
    $137
    per month 100 viewer hours
    Gold
    $688
    per month 2,000 viewer hours
    Platinum
    $1380
    per month 5,000 viewer hours
    Offerings
    Pricing Offerings
    Delight AIIBM Video Streaming
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsWe offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.Video Streaming edition is available for purchase via credit card online (or via IBM salesperson if needs exceed those outlined in the online plans). Enterprise Video Streaming edition must be purchased from an IBM salesperson.
    More Pricing Information
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    Delight AIIBM Video Streaming
    Small Businesses
    Fin
    Score8.8 out of 10
    Brightcove
    Score8.3 out of 10
    Medium-sized Companies
    Fin
    Score8.8 out of 10
    Brightcove
    Score8.3 out of 10
    Enterprises
    Sprinklr Service
    Score7.9 out of 10
    Brightcove
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Delight AIIBM Video Streaming
    Likelihood to Recommend
    8.9
    (2 ratings)
    7.1
    (128 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.9
    (8 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (62 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.3
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (60 ratings)
    Configurability
    -
    (0 ratings)
    6.0
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    8.1
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.1
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.6
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.6
    (3 ratings)
    User Testimonials
    Delight AIIBM Video Streaming
    Likelihood to Recommend
    SendBird
    SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier.
    Incentivized
    Read full review
    IBM
    Very limited customization features. Permissions are a mess too if you want to have people assigned as chat moderators for events for instance, but dont want them access to the admin panel. The quality of the broadcast and live captions work well, but they charge extra for live captions. For operating a video on demand site, the design of the page is really poor and limited on customization. Been a user for years and seen almost no new innovation on the platform which has been disappointing. The metrics are a mess on the user panels too. They do provide an api link for your external metrics and/or data dumps for using something like tableau, but that features not really something to write home about and a rather basic offering. This is an expensive platform with limited options and an outdated style unfortunately. We have been getting by for our uses but there's nothing really keeping us with IBM if another platform offering came around
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    Pros
    SendBird
    • Moderation around comments & chats.
    • SendBird UIKit was super helpful for the design team.
    • Our devs raved about the API documentation being so thorough & easy to follow.
    Incentivized
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    IBM
    • IBM Video Streaming allows for the integration of interactive elements into video content, such as quizzes, polls, and live Q&A sessions. This can make learning more engaging for young students by making it interactive and fun, thus increasing their attention and participation.
    • Teachers in a K-5 setting can access and share professional development materials and teaching resources through the platform. This can help them stay updated on the best practices for early childhood education, innovative teaching methods, and subject-specific strategies, ultimately benefiting their students.
    • IBM Video Streaming provides the capability for teachers to create a library of on-demand educational videos. This is particularly useful for young learners who may need to revisit concepts multiple times to fully understand them. It also supports differentiated learning by allowing students to learn at their own pace.
    • Young students often benefit from visual aids in their learning process. IBM Video Streaming can deliver high-quality video content that includes animations, demonstrations, and visual explanations of concepts. This can be particularly effective in subjects like science, math, and reading, where visualizations can enhance understanding.
    Incentivized
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    Cons
    SendBird
    • It's support system is not that efficient
    • Documentation needs improvement
    • It's pricing is a little bit high comparing to other available options
    Incentivized
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    IBM
    • Occasionally, we experience a form of static that lasts for about 1 to 2 minutes. It appears in the live stream and in the auto-recorded file, but not in the live worship assembly. It occurs roughly 1 in every 4 hours of webcast time. I wish there was a way to trace the source of that recurring static. The diagnostic tools could be more robust.
    • It would be nice if the chat room allowed a user photo/avatar for each user to personalize that a little more.
    • I have wished for a way that an admin could use a “laser pointer” on the video window to point out something on the feed that other live viewers could see.
    • It would be wonderful to have a mini-tutorial for viewers who are not technically savvy that would inform them of how to get to the site and explain how they can use the software. For example, how they can see and type in the chat room, how to maximize the screen and make it smaller. Some of our viewers are in nursing homes or otherwise limited in capability to learn to use this on their own.
    Incentivized
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    Likelihood to Renew
    SendBird
    No answers on this topic
    IBM
    Our organization depends heavily on this streaming service. Now that we have the option of allowing our clients to attend meetings virtually, we can never retract that option as so many of our clients love the flexibility. Also, we have no complaints with the service itself. It is reliable and dependable and any issues we have encountered have never been to blame on the service but rather our lack of knowledge of it or needing to update our embed code
    Incentivized
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    Usability
    SendBird
    No answers on this topic
    IBM
    The user interface is pretty straightforward, but simply needs optimization. (Please hire a seasoned UX person to fix it.) However, all of the key features are there and understandable. It's a great platform overall, a bit expensive, and could use some more options for its viewing experience, and a better "smart" embedding window for mobile applications.
    Incentivized
    Read full review
    Reliability and Availability
    SendBird
    No answers on this topic
    IBM
    Absolutely. We have never had an outage problem or any application errors that I have been privy to. We are duly notified generally in advance of outages or updates
    Incentivized
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    Performance
    SendBird
    No answers on this topic
    IBM
    As we use it now, we are satisfied with the streaming performance. I cannot speak to integration yet as we have yet to engage in that but have plans to in the future
    Incentivized
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    Support Rating
    SendBird
    No answers on this topic
    IBM
    We funded 'white glove' service as our timelines were tight and our needs were well-defined. Tier 1 and Tier 2 support were able to help us get up and running in shorter order than we would have on our own. Documentation on the eCDN product had gaps, increasing the time to resolve and created concerns about success.
    Incentivized
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    Implementation Rating
    SendBird
    No answers on this topic
    IBM
    Ustream is easy to implement. It takes any stream we have thrown its way and distributed it quickly and with quality. When talking to others that are pursuing live stream implementations, I often remind them that the technology used to distribute your live stream is less important than the quality of the content you are distributing. Taking care to use the right camera equipment, the proper encoder, and quality sound gear will result in a high-quality stream that will allow the strength of the Ustream CDN to shine.
    Incentivized
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    Alternatives Considered
    SendBird
    No answers on this topic
    IBM
    Vimeo offers better tools for on-demand like chapters and marketing tools. But their live options are limited to event durations. YouTube can stream for longer durations but IBM 24/7 stream has been much more reliable and easy to use.
    Incentivized
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    Scalability
    SendBird
    No answers on this topic
    IBM
    IBM global network.
    Incentivized
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    Return on Investment
    SendBird
    • Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount.
    • Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in.
    Incentivized
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    IBM
    • Our ROI is measured by the provision of ministry and satisfaction of our congregation. We are extremely pleased with our USTREAM and feel that it is a valuable asset to our church.
    Incentivized
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    ScreenShots

    Delight AI Screenshots

    Screenshot of SendBirdScreenshot of SendBird chat roomScreenshot of Administration dashboard

    IBM Video Streaming Screenshots

    Screenshot of the viewer's portal experience (channel page).Screenshot of how the automatically generated closed captions can be edited if necessary.Screenshot of the Analytics Console.Screenshot of the Watson Media CMSScreenshot of the viewer's portal experience (channel page).