DELMIAWorks vs. Verint Automated Quality Management

EnterpriseIQ is very well suited to a company in the plastics industry as the core software would not need to be modified.

Incentivized

Getting a view of all calls and a good pool of calls is the automated qualities strong suite. It can validate and score anything that is within he applicable rule set. Usually, AQM is good for answering yes/no questions, would like to see some functionality around call segments or actions like hold

Incentivized

• I like how they show the employee information
• The auto reports are nice to be able to set up and not think about again
• The GL display is average

Incentivized

• Agent Score Cards
• Advise when agents need coaching / additional training
• Enable 100% scaling of call / interaction monitoring
• Reduce resources needed to otherwise manually review agents.

Incentivized

• Accounting reports: accrued receipts reporting makes it difficult to reconcile.
• Fixed assets: depreciation posts to the general ledger at the asset level, generating inordinately large numbers of relatively meaningless transactions.
• Process cost: PIT display lacks many useful fields, including vendor name and number.
• Financial reports carry beyond two decimal places.
• Report structures are not sensibly arranged, and many reports imbed data within text fields, making manipulation and reporting more time-consuming.

Incentivized

• Layering in additional conditions into questions could probably be improved slightly. A lot of time is being spent on rebuilds and customizing additional layers of questioning.

Incentivized

Given how invested we are it would be hard not to renew as don't want to go through another implementation.

Incentivized

The menu system is easy to navigate and intuitive for users. The learning curve for administrators is quite steep form setting up user permissions to creating reports for users. This is a very powerful system with many dynamics to help most companies. Expandability is always there and it comes down to how granular you would like your company to be on a data gathering/reporting and material flow process.

Access cannot be restricted in the form designer at the form level. In order to give admin access for AQM it opens up access to all form. In a company with multiple organizations, we wouldn't want others to be able to modify forms.

Incentivized

We constantly have trouble getting support. There doesn't seem to be anyone there anymore that can help with what we need.

Incentivized

It is nice that an IQMS employee helps you with the implementation, however they were more of a technical resource than a project management resource. I wish they could provide a more off the shelf timeline given their experience in implementing the system.

Incentivized

This is the only software that I have used so I am unable to rate it based on another type of software. My experience with IQ is extensive though, and have worked and learned in all areas and love how this program works. The many different modules are relatively easy to learn and they offer support if you need additional instruction.

Incentivized

We did not know how to use it effectively at first so we got extra training but it doesn't really help us where we spend the most time evaluating quality - on procedural/technical accuracy.

Incentivized

• Our implementation of warehouse management was probably the best investment our company has made recently. The control gained over our inventory is a tremendous asset and allows to see in an instant whether or not we can meet our customers' demands.

Incentivized

• We had another product that we decommissioned so we have been without AQM for 9 months now
• Negative, Still not up and running as expected

Incentivized