What users are saying about
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Top Rated
146 Ratings
4 Ratings
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Score 7.1 out of 100

Fuze

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Top Rated
146 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Deltek WorkBook

My recommendation very much depends on who the colleague is. I would recommend WorkBook if it is an accountant, project manager or someone similar, and if the setup is done within WorkBook and passwords, etc. are being used within WorkBook only. I would tell IT Managers to avoid the application and think twice in terms of access management etc.
Christopher Fritz | TrustRadius Reviewer

Fuze

Fuze is very good around collaboration, meetings are simple to set up once initial familiarity is done. The telephony is consistently of a high quality and very reliable which keeps the users happy. The chat functionality is improving and becoming more useful and being picked up as a tool by a growing number of users. Fuze lacks the flexibility of being able to compete with WebEx regarding remote control of a computer for someone who does not have Fuze installed. This is required by customer support personnel dealing with customers who need to have an issue resolved but cannot install software without change control.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Deltek WorkBook
7.8
Fuze
Task Management
Deltek WorkBook
8.1
Fuze
Resource Management
Deltek WorkBook
9.0
Fuze
Gantt Charts
Deltek WorkBook
9.0
Fuze
Scheduling
Deltek WorkBook
9.0
Fuze
Workflow Automation
Deltek WorkBook
6.1
Fuze
Team Collaboration
Deltek WorkBook
6.1
Fuze
Support for Agile Methodology
Deltek WorkBook
10.0
Fuze
Support for Waterfall Methodology
Deltek WorkBook
10.0
Fuze
Document Management
Deltek WorkBook
6.1
Fuze
Email integration
Deltek WorkBook
6.1
Fuze
Mobile Access
Deltek WorkBook
4.1
Fuze
Timesheet Tracking
Deltek WorkBook
7.1
Fuze
Change request and Case Management
Deltek WorkBook
10.0
Fuze
Budget and Expense Management
Deltek WorkBook
8.0
Fuze

Professional Services Automation

Deltek WorkBook
6.1
Fuze
Quotes/estimates
Deltek WorkBook
5.2
Fuze
Invoicing
Deltek WorkBook
6.1
Fuze
Project & financial reporting
Deltek WorkBook
6.1
Fuze
Integration with accounting software
Deltek WorkBook
7.1
Fuze

Cloud PBX

Deltek WorkBook
Fuze
7.1
Hosted PBX
Deltek WorkBook
Fuze
8.0
Multi-level Interactive Voice Response (IVR)
Deltek WorkBook
Fuze
6.9
User templates
Deltek WorkBook
Fuze
6.6
Call reports
Deltek WorkBook
Fuze
6.7
Directory of employee names
Deltek WorkBook
Fuze
7.2

Call Management

Deltek WorkBook
Fuze
7.2
Answering rules
Deltek WorkBook
Fuze
7.4
Call recording
Deltek WorkBook
Fuze
7.0
Call park
Deltek WorkBook
Fuze
7.3
Message alerts
Deltek WorkBook
Fuze
7.0

VoIP system collaboration

Deltek WorkBook
Fuze
7.3
Video conferencing
Deltek WorkBook
Fuze
6.8
Audio conferencing
Deltek WorkBook
Fuze
7.7

Mobile apps

Deltek WorkBook
Fuze
7.8
Mobile app for iOS
Deltek WorkBook
Fuze
7.9
Mobile app for Android
Deltek WorkBook
Fuze
7.6

Pros

Deltek WorkBook

  • Workbook handles all processes in a consultancy company
  • Workflow options on all thinkable processes
  • Support global growth and intercompany management
  • Strong planning tool
  • Able to manage multiple clients to one project
  • Advanced template set-up
  • The communication module, so all relevant information is available on the projects
  • Flexible planning and project management
Frants E. Moraitis | TrustRadius Reviewer

Fuze

  • Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
  • Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
  • Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.
David Scalise | TrustRadius Reviewer

Cons

Deltek WorkBook

  • The integrations on IT level are not great and should be improved.
  • Change of IP's that's used for logins are being changed without reporting it to super users.
Christopher Fritz | TrustRadius Reviewer

Fuze

  • There is lack of customization. I would love to have access to set up background colors for my Fuze, add wallpapers as a background. Change the font, color of numbers and texts that appear on the screen.
  • I have seen a button saying you have an upgrade on Fuze. And i see it quite a few times. I would want to have like one upgrade that pushes a couple of updates together rather than couple of small upgrades.
Jigar Patel | TrustRadius Reviewer

Likelihood to Renew

Deltek WorkBook

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.1
Based on 14 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges | TrustRadius Reviewer

Usability

Deltek WorkBook

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 7 answers
It does the core job very well. If I'm looking for a stripped down version that will work fairly well, then Fuze is great. If you're looking for something feature rich, there are better solutions. Fuze is economical and if you aren't doing anything fancy, it's a great platform
Luke Ferrel | TrustRadius Reviewer

Reliability and Availability

Deltek WorkBook

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges | TrustRadius Reviewer

Performance

Deltek WorkBook

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges | TrustRadius Reviewer

Support Rating

Deltek WorkBook

No score
No answers yet
No answers on this topic

Fuze

Fuze 6.5
Based on 85 answers
Support is an area Fuze could improve. With the most recent updates it's become much better however there are sometimes days that will pass before a response from support is received and in most case connectivity is used as a standard response. Recently had a call where when dialed in via the iOS app it was very difficult to hear however when I dialed in, it was clear.
Anonymous | TrustRadius Reviewer

In-Person Training

Deltek WorkBook

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges | TrustRadius Reviewer

Online Training

Deltek WorkBook

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges | TrustRadius Reviewer

Implementation Rating

Deltek WorkBook

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.1
Based on 84 answers
Implementation on the other hand was fairly good. Getting the network infrastructure setup was a bit of work, but at least we had a bit of help from Fuze, in regards to that. Afterwards, we just had to notify our employees to install the Fuze client on their laptops and phones. After all that, the implementation went pretty smoothly
Kainer Yu | TrustRadius Reviewer

Alternatives Considered

Deltek WorkBook

Timelog, e-conomic project module and podio
Frants E. Moraitis | TrustRadius Reviewer

Fuze

Although Skype and GoToMeeting are great products in their own right, I feel that Fuze has a more professional look and is more intuitive to use and navigate than other products. I feel that Fuze is more suited for business purposes and seems less like an instant messenger.
Anonymous | TrustRadius Reviewer

Scalability

Deltek WorkBook

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges | TrustRadius Reviewer

Return on Investment

Deltek WorkBook

  • WorkBook is one of the cheaper solutions on the market, which, in the long term, gives a great ROI.
  • We have spent a lot of time on support which is a negative impact.
Christopher Fritz | TrustRadius Reviewer

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero | TrustRadius Reviewer

Screenshots

Pricing Details

Deltek WorkBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$19*

* per month

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Deltek WorkBook
7.1
Fuze
7.2

Likelihood to Renew

Deltek WorkBook
Fuze
7.1

Usability

Deltek WorkBook
Fuze
8.0

Reliability and Availability

Deltek WorkBook
Fuze
9.1

Performance

Deltek WorkBook
Fuze
9.1

Support Rating

Deltek WorkBook
Fuze
6.5

In-Person Training

Deltek WorkBook
Fuze
9.1

Online Training

Deltek WorkBook
Fuze
9.1

Implementation Rating

Deltek WorkBook
Fuze
7.1

Scalability

Deltek WorkBook
Fuze
9.1

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