Demandforce is a solution available to the medical, veterinarian, lifestyle and automotive industries. Demandforce offers a variety of communication and office workflow solutions from appointment reminders and two-way text to marketing solutions like email campaign templates and online reputation management tools. Demandforce helps attract, retain, and grow a customer base.
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NMI Merchant Central
Score8.8 out of 10
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NMI Merchant Central, formerly IRIS CRM, is a payments-focused Customer Relationship Management (CRM) platform for independent sales organizations, banks, payment facilitators, and software providers. It manages the merchant lifecycle from prospecting and onboarding through underwriting, boarding, support, residuals, reporting, and portfolio management.
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Pricing
Demandforce
NMI Merchant Central
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Demandforce
NMI Merchant Central
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Features
Demandforce
NMI Merchant Central
Sales Force Automation
Comparison of Sales Force Automation features of Demandforce and NMI Merchant Central
Feature
Demandforce
7.8
2 Ratings
0% below category average
NMI Merchant Central
-
Ratings
Customer data management / contact management
8.02 Ratings
00 Ratings
Workflow management
9.01 Ratings
00 Ratings
Territory management
7.01 Ratings
00 Ratings
Opportunity management
8.01 Ratings
00 Ratings
Integration with email client (e.g., Outlook or Gmail)
8.01 Ratings
00 Ratings
Contract management
7.01 Ratings
00 Ratings
Quote & order management
7.01 Ratings
00 Ratings
Interaction tracking
8.01 Ratings
00 Ratings
Channel / partner relationship management
8.01 Ratings
00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Demandforce and NMI Merchant Central
Feature
Demandforce
9.0
2 Ratings
16% above category average
NMI Merchant Central
-
Ratings
Case management
9.02 Ratings
00 Ratings
Call center management
9.02 Ratings
00 Ratings
Help desk management
9.02 Ratings
00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Demandforce and NMI Merchant Central
Feature
Demandforce
9.0
3 Ratings
15% above category average
NMI Merchant Central
-
Ratings
Lead management
9.01 Ratings
00 Ratings
Email marketing
9.03 Ratings
00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Demandforce and NMI Merchant Central
Feature
Demandforce
9.0
1 Ratings
16% above category average
NMI Merchant Central
-
Ratings
Task management
9.01 Ratings
00 Ratings
Billing and invoicing management
9.01 Ratings
00 Ratings
Reporting
9.01 Ratings
00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Demandforce and NMI Merchant Central
Feature
Demandforce
9.0
1 Ratings
16% above category average
NMI Merchant Central
-
Ratings
Forecasting
9.01 Ratings
00 Ratings
Pipeline visualization
9.01 Ratings
00 Ratings
Customizable reports
9.01 Ratings
00 Ratings
Customization
Comparison of Customization features of Demandforce and NMI Merchant Central
Feature
Demandforce
9.0
2 Ratings
16% above category average
NMI Merchant Central
-
Ratings
Custom fields
9.02 Ratings
00 Ratings
Custom objects
9.02 Ratings
00 Ratings
Scripting environment
9.02 Ratings
00 Ratings
API for custom integration
9.01 Ratings
00 Ratings
Security
Comparison of Security features of Demandforce and NMI Merchant Central
Feature
Demandforce
9.0
2 Ratings
7% above category average
NMI Merchant Central
-
Ratings
Single sign-on capability
9.02 Ratings
00 Ratings
Role-based user permissions
9.01 Ratings
00 Ratings
Social CRM
Comparison of Social CRM features of Demandforce and NMI Merchant Central
Feature
Demandforce
9.0
1 Ratings
18% above category average
NMI Merchant Central
-
Ratings
Social data
9.01 Ratings
00 Ratings
Social engagement
9.01 Ratings
00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Demandforce and NMI Merchant Central
Feature
Demandforce
9.0
1 Ratings
18% above category average
NMI Merchant Central
-
Ratings
Marketing automation
9.01 Ratings
00 Ratings
Compensation management
9.01 Ratings
00 Ratings
Platform
Comparison of Platform features of Demandforce and NMI Merchant Central
We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Some minor design issues in the record communication interface. For example, replying to an existing email thread within the record set does not capture the entire communication or signatures.
Workflow customization is not easy for all users and can require some coding skills on the back end.
Linking forms from external websites is one feature that isn't very intuitive. Some leads are better inputted manually.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The one thing I loved about the agreement express over AuditGenius was the organization of loans to be audited, it is very organised as per the client and his portfolio and shows up flags while the AuditGenius has the list and seems very odd. But also in customer usage, I found many of my business partners using agreement express for the quick onboarding and also for ROI which indeed gave me a strong feeling about the application.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info