Demodesk vs. UJET

Demodesk is perfect for sales and marketing professionals, particularly in the technology & software space. Instead of screen sharing a demonstration, you can use their platform. This causes many fewer issues with lagging, poor internet connection, etc., which causes a much smoother demonstration of the software. It is great for marketing as well as being able to incorporate branding and improving consistency in the appearance of sales meetings.

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Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.

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• Allows attendees to work on the same screen without downloading anything.
• No downloads or lags in the software.
• Clean interface.
• Ability to record sessions.
• Interactive screen-sharing.

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Independently Invited by TrustRadius

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• Tracking number of calls and chats everyday
• Tracking Average handle time
• View calls waiting in the queue

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• Interface
• Aesthetics
• Pricing Model

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• CRM integration customization
• Advanced Reporting
• SSO Integration

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The recording space in the cloud and the virtual display is something Microsoft Teams is missing. As per my personal experience, Demodesk is much more faster than other conference tools. Also, it's more reliable when the internet connection is low or not good. The lag rate is a lot less, which makes this tool a differentiator.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT

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• Demodesk has helped to improve sales by 15%.
• Demodesk help to be hands on with out customers and had reduced churn significantly.

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Independently Invited by TrustRadius

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• There were a few system outages, they have since implemented a business continuity plan
• Their onboarding support was really good
• They built out an integration to Assembled which is great for workforce management

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info