Desk.com (discontinued) vs. DeskXpand
Desk.com (discontinued) vs. DeskXpand
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
DeskXpand | N/A | DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics. The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap from the customer support department and enrich it with features to make it easier for businesses to serve their customers. They are an ISO27001 certified customer support solution experts… | N/A |
Desk.com (discontinued) | DeskXpand | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | $15 per user / month | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | DeskXpand | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Desk.com (discontinued) | DeskXpand | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | DeskXpand | |
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Likelihood to Recommend | 8.2 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | DeskXpand | |
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Likelihood to Recommend | Discontinued Products | DeskXpand No answers on this topic |
Pros | Discontinued Products | DeskXpand No answers on this topic |
Cons | Discontinued Products | DeskXpand No answers on this topic |
Likelihood to Renew | Discontinued Products | DeskXpand No answers on this topic |
Usability | Discontinued Products | DeskXpand No answers on this topic |
Reliability and Availability | Discontinued Products | DeskXpand No answers on this topic |
Performance | Discontinued Products | DeskXpand No answers on this topic |
Support Rating | Discontinued Products | DeskXpand No answers on this topic |
Implementation Rating | Discontinued Products | DeskXpand No answers on this topic |
Alternatives Considered | Discontinued Products | DeskXpand No answers on this topic |
Return on Investment | Discontinued Products | DeskXpand No answers on this topic |
ScreenShots | Desk.com (discontinued) Screenshots |