Desk.com (discontinued) vs. DigitalGenius
Desk.com (discontinued) vs. DigitalGenius
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
DigitalGenius | Enterprise companies (1,001+ employees) | According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems. The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London… | N/A |
Desk.com (discontinued) | DigitalGenius | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | We charge on a usage basis, so companies only pay based on how much DigitalGenius is able to automate for them. Whether it’s a flow for a single repetitive ticket or a suite of services, DigitalGenius works closely with our customers to ensure that they’re paying for solutions that align with their KPIs. Generally pricing is tied to the level of automation and the number of tickets that are resolved either partially or in full by our AI platform, and to reductions in AHT and increases in CSAT. | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | DigitalGenius | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Desk.com (discontinued) | DigitalGenius | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | DigitalGenius | |
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Likelihood to Recommend | 8.2 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | DigitalGenius | |
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Likelihood to Recommend | Discontinued Products | DigitalGenius No answers on this topic |
Pros | Discontinued Products | DigitalGenius No answers on this topic |
Cons | Discontinued Products | DigitalGenius No answers on this topic |
Likelihood to Renew | Discontinued Products | DigitalGenius No answers on this topic |
Usability | Discontinued Products | DigitalGenius No answers on this topic |
Reliability and Availability | Discontinued Products | DigitalGenius No answers on this topic |
Performance | Discontinued Products | DigitalGenius No answers on this topic |
Support Rating | Discontinued Products | DigitalGenius No answers on this topic |
Implementation Rating | Discontinued Products | DigitalGenius No answers on this topic |
Alternatives Considered | Discontinued Products | DigitalGenius No answers on this topic |
Return on Investment | Discontinued Products | DigitalGenius No answers on this topic |
ScreenShots | Desk.com (discontinued) Screenshots | DigitalGenius Screenshots |