Desk.com (discontinued) vs. FocalScope
Desk.com (discontinued) vs. FocalScope
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
FocalScope | N/A | FocalScope is web-based help desk software. It includes email ticketing and live chat features for providing customer support, as well as surveys and a self-help knowledge base/FAQ. FocalScope can support multilevel SLAs and escalations. It also has a telephony integration for call center support. The system is available as Cloud solution as well as an in-house solution. Pricing: The Starter package for home businesses and startups costs $20/agent/month, and works… | $20 per month |
Desk.com (discontinued) | FocalScope | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | FocalScope | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Desk.com (discontinued) | FocalScope | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | FocalScope | |
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Likelihood to Recommend | 8.2 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | FocalScope | |
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Likelihood to Recommend | Discontinued Products | FocalScope No answers on this topic |
Pros | Discontinued Products | FocalScope No answers on this topic |
Cons | Discontinued Products | FocalScope No answers on this topic |
Likelihood to Renew | Discontinued Products | FocalScope No answers on this topic |
Usability | Discontinued Products | FocalScope No answers on this topic |
Reliability and Availability | Discontinued Products | FocalScope No answers on this topic |
Performance | Discontinued Products | FocalScope No answers on this topic |
Support Rating | Discontinued Products | FocalScope No answers on this topic |
Implementation Rating | Discontinued Products | FocalScope No answers on this topic |
Alternatives Considered | Discontinued Products | FocalScope No answers on this topic |
Return on Investment | Discontinued Products | FocalScope No answers on this topic |
ScreenShots | Desk.com (discontinued) Screenshots | FocalScope Screenshots |