Desk.com (discontinued) vs. Helprace
Desk.com (discontinued) vs. Helprace
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
Helprace | Small Businesses (1-50 employees) | Helprace is customer service software that combines a help desk, customer feedback community and a knowledge base in one platform. Key features include email integration, ticket productivity tools and a feedback widget. The vendor offers crowd-sourced support as well as on-on-one support in one software. | $0 Per User per Month |
Desk.com (discontinued) | Helprace | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | Helprace | |
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Ask people about this product | See helpful people who have experience with this product | |
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Desk.com (discontinued) | Helprace | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | Helprace | |
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Likelihood to Recommend | 8.2 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | Helprace | |
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Likelihood to Recommend | Discontinued Products | Helprace No answers on this topic |
Pros | Discontinued Products | Helprace No answers on this topic |
Cons | Discontinued Products | Helprace No answers on this topic |
Likelihood to Renew | Discontinued Products | Helprace No answers on this topic |
Usability | Discontinued Products | Helprace No answers on this topic |
Reliability and Availability | Discontinued Products | Helprace No answers on this topic |
Performance | Discontinued Products | Helprace No answers on this topic |
Support Rating | Discontinued Products | Helprace No answers on this topic |
Implementation Rating | Discontinued Products | Helprace No answers on this topic |
Alternatives Considered | Discontinued Products | Helprace No answers on this topic |
Return on Investment | Discontinued Products | Helprace No answers on this topic |
ScreenShots | Desk.com (discontinued) Screenshots | Helprace Screenshots |