Desk.com (discontinued) vs. UseResponse
Desk.com (discontinued) vs. UseResponse
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
UseResponse | Mid-Size Companies (51-1,000 employees) | UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system. | $39 per 2 agents/month |
Desk.com (discontinued) | UseResponse | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | UseResponse | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Desk.com (discontinued) | UseResponse | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | UseResponse | |
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Likelihood to Recommend | 8.2 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | UseResponse | |
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Likelihood to Recommend | Discontinued Products | UseResponse No answers on this topic |
Pros | Discontinued Products | UseResponse No answers on this topic |
Cons | Discontinued Products | UseResponse No answers on this topic |
Likelihood to Renew | Discontinued Products | UseResponse No answers on this topic |
Usability | Discontinued Products | UseResponse No answers on this topic |
Reliability and Availability | Discontinued Products | UseResponse No answers on this topic |
Performance | Discontinued Products | UseResponse No answers on this topic |
Support Rating | Discontinued Products | UseResponse No answers on this topic |
Implementation Rating | Discontinued Products | UseResponse No answers on this topic |
Alternatives Considered | Discontinued Products | UseResponse No answers on this topic |
Return on Investment | Discontinued Products | UseResponse No answers on this topic |
ScreenShots | Desk.com (discontinued) Screenshots | UseResponse Screenshots |