Desk365 vs. Freshdesk
Desk365 vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk365 | N/A | Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that enables users to deliver customer service through channels like Microsoft Teams, Email, and Web Forms/Widgets. Desk365 automates repetitive work with a web app that comes with a unified inbox to manage customer conversations. Desk365 can be configured to work as an internal IT support desk as well. Desk365 is free for up to 3 active agents. With Desk365, users can:… | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk365 | Freshdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Desk365 | Freshdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk365 | Freshdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.4 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.9 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
Desk365 | Freshdesk | |
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Likelihood to Recommend | Desk365 No answers on this topic | Freshworks Inc |
Pros | Desk365 No answers on this topic | Freshworks Inc |
Cons | Desk365 No answers on this topic | Freshworks Inc |
Likelihood to Renew | Desk365 No answers on this topic | Freshworks Inc |
Usability | Desk365 No answers on this topic | Freshworks Inc |
Reliability and Availability | Desk365 No answers on this topic | Freshworks Inc |
Performance | Desk365 No answers on this topic | Freshworks Inc |
Support Rating | Desk365 No answers on this topic | Freshworks Inc |
In-Person Training | Desk365 No answers on this topic | Freshworks Inc |
Online Training | Desk365 No answers on this topic | Freshworks Inc |
Implementation Rating | Desk365 No answers on this topic | Freshworks Inc |
Alternatives Considered | Desk365 No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | Desk365 No answers on this topic | Freshworks Inc |
Scalability | Desk365 No answers on this topic | Freshworks Inc |
Return on Investment | Desk365 No answers on this topic | Freshworks Inc |
ScreenShots |