What users are saying about
2 Ratings
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Score 8 out of 100
2 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

DeskRoll Remote Desktop

DeskRoll Remote Desktop is well suited for consultant and remote support. It's less appropriate for clients worried about security and anytime remote access.
Matt Karcher | TrustRadius Reviewer

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

DeskRoll Remote Desktop
8.2
Mojo Helpdesk
Screen sharing
DeskRoll Remote Desktop
9.0
Mojo Helpdesk
File transfer
DeskRoll Remote Desktop
8.0
Mojo Helpdesk
Instant message
DeskRoll Remote Desktop
7.0
Mojo Helpdesk
Over-the-Internet remote session
DeskRoll Remote Desktop
9.0
Mojo Helpdesk
Initiate remote control from mobile
DeskRoll Remote Desktop
8.0
Mojo Helpdesk
Multi-platform remote control
DeskRoll Remote Desktop
8.0
Mojo Helpdesk

Incident and problem management

DeskRoll Remote Desktop
Mojo Helpdesk
9.8
Organize and prioritize service tickets
DeskRoll Remote Desktop
Mojo Helpdesk
10.0
Expert directory
DeskRoll Remote Desktop
Mojo Helpdesk
10.0
Subscription-based notifications
DeskRoll Remote Desktop
Mojo Helpdesk
10.0
ITSM collaboration and documentation
DeskRoll Remote Desktop
Mojo Helpdesk
9.0
Ticket creation and submission
DeskRoll Remote Desktop
Mojo Helpdesk
10.0
Ticket response
DeskRoll Remote Desktop
Mojo Helpdesk
10.0

Self Help Community

DeskRoll Remote Desktop
Mojo Helpdesk
10.0
External knowledge base
DeskRoll Remote Desktop
Mojo Helpdesk
10.0
Internal knowledge base
DeskRoll Remote Desktop
Mojo Helpdesk
10.0

Multi-Channel Help

DeskRoll Remote Desktop
Mojo Helpdesk
10.0
Customer portal
DeskRoll Remote Desktop
Mojo Helpdesk
10.0
Social integration
DeskRoll Remote Desktop
Mojo Helpdesk
10.0
Email support
DeskRoll Remote Desktop
Mojo Helpdesk
10.0
Help Desk CRM integration
DeskRoll Remote Desktop
Mojo Helpdesk
10.0

Pros

DeskRoll Remote Desktop

  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Cons

DeskRoll Remote Desktop

  • DeskRoll has really done a great job with this software and I don't see any need for improvement
Matt Karcher | TrustRadius Reviewer

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DeskRoll Remote Desktop

Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Return on Investment

DeskRoll Remote Desktop

  • Positive: Cost of software versus other vendors
  • Positive: Instant access to clients makes them very happy
  • Positive: Cost of gas and labor reduced
  • Negative: Less time spent at client locations
Matt Karcher | TrustRadius Reviewer

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

DeskRoll Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$29.95*

* per seat

DeskRoll Remote Desktop Editions & Modules

Edition
DeskRoll - 1 Month29.951
DeskRoll - 1 Year299.51
  1. per seat
Additional Pricing Details
With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Rating Summary

Likelihood to Recommend

DeskRoll Remote Desktop
8.0
Mojo Helpdesk
9.0

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