DeskRoll Remote Desktop vs. eDesk
DeskRoll Remote Desktop vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskRoll Remote Desktop | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
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Entry-level Setup Fee | $3.25 per seat/per month | No setup fee | ||||||||||||||
Additional Details | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
More Pricing Information |
DeskRoll Remote Desktop | eDesk | |
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Remote Administration |
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Incident and problem management |
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Multi-Channel Help |
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DeskRoll Remote Desktop | eDesk | |
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Small Businesses | Getscreen.me Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.1 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Remote Desktop Manager Score 8.7 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskRoll Remote Desktop | eDesk | |
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Likelihood to Recommend | 7.0 (2 ratings) | 10.0 (1 ratings) |
DeskRoll Remote Desktop | eDesk | |
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Likelihood to Recommend | Tomsk Inc.
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Pros | Tomsk Inc.
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Cons | Tomsk Inc.
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Alternatives Considered | Tomsk Inc.
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Return on Investment | Tomsk Inc.
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ScreenShots | DeskRoll Remote Desktop Screenshots | eDesk Screenshots |