DeskRoll Remote Desktop vs. eDesk

eDesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DeskRoll Remote Desktop	Score 9.5 out of 10	N/A	DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…	$8.25 per user/per month
eDesk	Score 10.0 out of 10	Small Businesses (1-50 employees)	eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer…	$0 per month

Pricing

DeskRoll Remote Desktop

eDesk

Editions & Modules

DeskRoll Lite: $8.25
per user/per month
DeskRoll Pro 1 Month: $29.95
per seat
DeskRoll Starter: $39
per user/per year
DeskRoll Lite: $99
per user/per year
DeskRoll Pro 1 Year: $299.40
per seat

Shopify Entrepreneurs - 300 Tickets: $39
per month 300 Tickets
eDesk Team: $69
per month per user
eDesk Professional: $109
per month per user
Shopify Entrepreneurs - 2,000 Tickets: $158
per month 2,000 Tickets

Offerings

Pricing Offerings
DeskRoll Remote Desktop	eDesk
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

$3.25 per seat/per month

No setup fee

Additional Details

With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

These are yearly plans paid monthly for using eDesk. Month to month plans are available

More Pricing Information

Community Pulse
	DeskRoll Remote Desktop	eDesk

Features

DeskRoll Remote Desktop

eDesk

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	DeskRoll Remote Desktop 8.2 2 Ratings 2% above category average	eDesk - Ratings
Screen sharing	8.02 Ratings	00 Ratings
File transfer	8.02 Ratings	00 Ratings
Instant message	7.01 Ratings	00 Ratings
Over-the-Internet remote session	10.02 Ratings	00 Ratings
Initiate remote control from mobile	8.01 Ratings	00 Ratings
Multi-platform remote control	8.01 Ratings	00 Ratings

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	DeskRoll Remote Desktop - Ratings	eDesk 10.0 1 Ratings 20% above category average
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
ITSM collaboration and documentation	00 Ratings	10.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	DeskRoll Remote Desktop - Ratings	eDesk 10.0 1 Ratings 22% above category average
External knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	DeskRoll Remote Desktop - Ratings	eDesk 8.5 1 Ratings 6% above category average
Social integration	00 Ratings	7.01 Ratings
Email support	00 Ratings	10.01 Ratings

Best Alternatives
	DeskRoll Remote Desktop	eDesk
Small Businesses	Getscreen.me Score 9.7 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	BeyondTrust Privileged Remote Access Score 9.3 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	BeyondTrust Privileged Remote Access Score 9.3 out of 10	SysAid Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DeskRoll Remote Desktop	eDesk
Likelihood to Recommend	7.0 (2 ratings)	10.0 (1 ratings)

User Testimonials
	DeskRoll Remote Desktop	eDesk
Likelihood to Recommend	Tomsk Inc. During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way. Incentivized Verified User Anonymous Read full review	eDesk Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces. Incentivized ES Erika Snow Marketing Manager Read full review
Pros	Tomsk Inc. Ability to remote in at any time Can support unlimited clients with hardware and software issues Multiple remote client logins Cost! Incentivized Matt Karcher Owner Read full review	eDesk Easy to use for customers Maintains marketplace standards for communication Is the only platform that offers these services Connects with Channel Advisor Incentivized ES Erika Snow Marketing Manager Read full review
Cons	Tomsk Inc. It could be more cost-effective. It could include better "help" or "how-to" sections for people who are not as tech savvy. Incentivized Verified User Anonymous Read full review	eDesk I wish the filters displayed closer to the top of the inbox vs the bottom The new and to-do tabs can be confusing at first Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication. Incentivized ES Erika Snow Marketing Manager Read full review
Alternatives Considered	Tomsk Inc. Cost, ease of use, file transfer and chat capabilities. Incentivized Matt Karcher Owner Read full review	eDesk They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has. Incentivized ES Erika Snow Marketing Manager Read full review
Return on Investment	Tomsk Inc. It saved time, which always saves money! It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop. DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic. Incentivized Verified User Anonymous Read full review	eDesk Saves agents lots of time Creates better communication with customer with less time in between messages Helps us provide great customer service Has helped us meet marketplace communication standards and receive more feedback/reviews Incentivized ES Erika Snow Marketing Manager Read full review
ScreenShots	DeskRoll Remote Desktop Screenshots	eDesk Screenshots