What users are saying about
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Top Rated
92 Ratings
9 Ratings
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Score 9.9 out of 100

Zoho Desk

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Top Rated
92 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

DeskRoll Remote Desktop

DeskRoll Remote Desktop is ideal for all businesses thanks to its benefits. The ease of accessing other computers remotely to get files or offer remote help saves time and also minimizes office movement (noise). In addition, DeskRoll Remote Desktop makes working remotely easy.
Anonymous | TrustRadius Reviewer

Zoho Desk

The user friendly android and IOS applications are one of the best features of Zoho Desk although if you are expecting a Desktop application then you will be disappointed and will have to access it from your browser which can be slow sometimes, depending on your internet connection. The work flow of tickets submission either manually through the dashboard or mobile application, and tickets assignment to other agents along with tracking tickets and agents' performance is very easily executed with no issues being faced.
Humayun Farooqi | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

DeskRoll Remote Desktop
9.3
Zoho Desk
Screen sharing
DeskRoll Remote Desktop
9.0
Zoho Desk
File transfer
DeskRoll Remote Desktop
10.0
Zoho Desk
Instant message
DeskRoll Remote Desktop
9.0
Zoho Desk
Over-the-Internet remote session
DeskRoll Remote Desktop
9.0
Zoho Desk
Initiate remote control from mobile
DeskRoll Remote Desktop
10.0
Zoho Desk
Multi-platform remote control
DeskRoll Remote Desktop
9.0
Zoho Desk

Incident and problem management

DeskRoll Remote Desktop
Zoho Desk
10.0
Organize and prioritize service tickets
DeskRoll Remote Desktop
Zoho Desk
10.0
Expert directory
DeskRoll Remote Desktop
Zoho Desk
10.0
Subscription-based notifications
DeskRoll Remote Desktop
Zoho Desk
10.0
ITSM collaboration and documentation
DeskRoll Remote Desktop
Zoho Desk
10.0
Ticket creation and submission
DeskRoll Remote Desktop
Zoho Desk
10.0
Ticket response
DeskRoll Remote Desktop
Zoho Desk
10.0

Self Help Community

DeskRoll Remote Desktop
Zoho Desk
10.0
External knowledge base
DeskRoll Remote Desktop
Zoho Desk
10.0
Internal knowledge base
DeskRoll Remote Desktop
Zoho Desk
10.0

Multi-Channel Help

DeskRoll Remote Desktop
Zoho Desk
10.0
Customer portal
DeskRoll Remote Desktop
Zoho Desk
10.0
Email support
DeskRoll Remote Desktop
Zoho Desk
10.0
Help Desk CRM integration
DeskRoll Remote Desktop
Zoho Desk
10.0

Pros

DeskRoll Remote Desktop

  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer

Zoho Desk

  • Report features give the all insights of the customer team and customer support which enables us to make changes according to it.
  • The best thing about Zoho Desk is that it has a very beautiful and fully designed dashboard.
  • I have been using this software for a very long time in my organization, it is very easy to use with having the interface created on a very advanced module.
  • It is completely a feature rich platform.
Sofia Martinez | TrustRadius Reviewer

Cons

DeskRoll Remote Desktop

  • No issues that I can think of. It is a perfect solution for business.
Anonymous | TrustRadius Reviewer

Zoho Desk

  • When utilizing as a ticketing system, it would be nice to have a better way to monitor when something is due. It's just a little cumbersome.
  • Search Functionality - The search functionality could use a tweak or two. Too many times I am unable to find tickets. This would also be very helpful for the "Recycle Bin" when you just need to find that ticket you accidentally deleted (we are all human!). :)
Anonymous | TrustRadius Reviewer

Usability

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

Zoho Desk

Zoho Desk 8.9
Based on 12 answers
At times Zoho [Desk] can be a bit glitchy. It does not auto refresh on the ticketing system, and even f it tells you there is a new ticket clicking it does nothing and you need to refresh the page for it to work. We have found at times that is can become unresponsive, although this usually doesn't last for longer than 15-30 mins.
Anonymous | TrustRadius Reviewer

Support Rating

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

Zoho Desk

Zoho Desk 8.0
Based on 12 answers
Zoho Desk has a technical team of professionals, who are well informed, and they know how to share the knowledge with the other players. Besides, they are competent in dealing with all kinds of customers, from divergent locations, and adopt their differences. Lastly, when called upon to solve an issue, they are quickly responsive.
Hildah Kay | TrustRadius Reviewer

Alternatives Considered

DeskRoll Remote Desktop

Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer

Zoho Desk

After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us.
David Yates | TrustRadius Reviewer

Return on Investment

DeskRoll Remote Desktop

  • With DeskRoll Remote Desktop, we save time thanks to the ability to access computers and offers solutions remotely
  • Reduces office noise - no need to move from office to office when you can remote access whatever you need from their computer.
  • DeskRoll Remote Desktop is very secure and this ensures no unauthorized access to other PC
Anonymous | TrustRadius Reviewer

Zoho Desk

  • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
  • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
  • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
David Cook | TrustRadius Reviewer

Screenshots

Pricing Details

DeskRoll Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$3.25

DeskRoll Remote Desktop Editions & Modules

Edition
DeskRoll Pro 1 Month$29.951
DeskRoll Pro 1 Year$299.401
DeskRoll Starter$392
DeskRoll Lite$8.253
DeskRoll Lite$994
  1. per seat
  2. per user/per year
  3. per user/per month
  4. per user/per year
Additional Pricing Details
With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

Zoho Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Zoho Desk Editions & Modules

Edition
Free$0
Professional$232
Enterprise$402
Standard$142
  1. none
  2. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

DeskRoll Remote Desktop
10.0
Zoho Desk
8.7

Usability

DeskRoll Remote Desktop
Zoho Desk
8.9

Support Rating

DeskRoll Remote Desktop
Zoho Desk
8.0

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