TrustRadius

Desktop.com vs. Mattermost

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Desktop.com
Score 0.0 out of 10
N/A
Desktop.com helps users set up an online HQ for a team by creating one or several workspaces, connecting them and organizing tools and content into separated Desktops. The user can add app integrations, share and manage access or use the global search to search across everything from a single location to find what is needed. It’s presented as a secure workspace for organizing and managing everything needed in the digital workday, ensuring…
$0
Mattermost
Score 8.9 out of 10
Enterprise companies (1,001+ employees)
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
$0
per month per user
Pricing
Desktop.comMattermost
Editions & Modules
FREE
$0.00
Pro/Teams
$5.00
per user
Enterprise
contact us
per user
Free Self-Hosted
$0
per month per user
Professional
$10
per month per user
Enterprise
Contact Us
per month per user
Offerings
Pricing Offerings
Desktop.comMattermost
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Desktop.comMattermost
Considered Both Products
Desktop.com

No answer on this topic

Mattermost
Verified User
Anonymous
Chose Mattermost
Offordable and most preferred partner
Verified User
Anonymous
Chose Mattermost
Mattermost stands out because of its flexibility, balance between controls and DevOps focus.

Teams is strong for enterprise office workflows and meetings but it can feel heavy and less efficient for fast paced technical collaboration and incident handling.
Verified User
Anonymous
Chose Mattermost
We've tried other platforms and don't have the amount of people to make Jabber worth the expense. RocketChat was very hard to maintain in an air gapped environment because it required a container being built on the Internet connected domain and transferred over every time we …
AM
Adam Migirditch
Key Account Executive
Chose Mattermost
Mattermost is definitely the superior product compared with similar products we've used (3rdwave, 1ntegrate, etc.). We find it much easier to use and more secure for our processes. Definitely happy we switched to using Mattermost mainly.
Verified User
Anonymous
Chose Mattermost
They're very similar. I think it's really a matter of preference. Again, one of the things I like about Mattermost is that it's strictly for business (atleast for us) it's different from the more mainstream messaging apps used so we can kind of separate work vs personal messages.
Verified User
Anonymous
Chose Mattermost
Slack, Microsoft Teams and Discord
Chose Mattermost
It's cheaper and similar to Slack.
You can break down your project modules better here.
It's secure and self-hosted.
Chose Mattermost
Much more expensive than most chat applications but you have more control over things by self-hosting. Your security team will be able to design a very secure place to store all your code, passwords, and internal details, but most companies will not require this. It would be …
Chose Mattermost
In comparison to Slack, where Slack is strictly for internal communication, Mattermost actually has the format to display and not alter source code. Google chat is also even more limited in comparison to Slack and Mattermost. If you collaborate on code every single day, then …
SI
Sid Iyer
BizOps Lead
Chose Mattermost
It is just as good if not better. Can be a superior option depending on the needs of your organization.
JL
Justin Leopold
Automation Architect
Chose Mattermost
These products all required cloud connectivity and licensing that was a significant cost. Mattermost allowed us to pilot this among just the Ops team and then evangelize this to the other infrastructure team. This allowed us to slowly show the value of this software and expand …
Atlas Vieira | TrustRadius Reviewer
Atlas Vieira
Ops and Project Analyst
Chose Mattermost
Unlike Slack and Discord, Mattermost is self-hosted and focused on security. I used Discord before for community management and much simpler and less secure operations. Slack is great, but the fact that is cloud based takes out a lot of its independence.
Verified User
Anonymous
Chose Mattermost
We used to have Mattermost and now we have Microsoft Teams. They are both very similar. Mattermost and Microsoft Teams are both great for communicating internally via calls, chats, meetings, etc. They are also both easy to set up an use. However, the Microsoft Teams mobile app …
Verified User
Anonymous
Chose Mattermost
to reduce cost we shifted to Mattermost.
Verified User
Anonymous
Chose Mattermost
Mattermost works better in that there aren’t constant updates and changes which can make finding past messages difficult. Mattermost also works better for channel creation and communication
Verified User
Anonymous
Chose Mattermost
Slack is by far my personal favorite due to the age of the platform and the maturity of the features. Mattermost is a close 2nd-
Sanjay Singh | TrustRadius Reviewer
Sanjay Singh
Business Development Manager
Chose Mattermost
Honestly iv just used these two but when it comes to customization, they don't come close to Mattermost. Slack and Teams are Less flexible, Not self hosted. Not Open source,etc I will also say that i noticed integration capabilities are very limited with teams and slack and not …
David Noah | TrustRadius Reviewer
David Noah
Controls Engineer
Chose Mattermost
Mattermost is much faster and easier to use. It also has many more features beyond chat. They are more customizations and features for workflow and messaging on this platform also. The ability to integrate with other platforms via plugins, the security features, and the open …
Verified User
Anonymous
Chose Mattermost
Mattermost is easier to use, faster, and less resource-intensive. Cross-platform support is great, and the mobile experience is awesome.
Verified User
Anonymous
Chose Mattermost
I feel slack is a bit more difficult to use overall than Mattermost. Mattermost makes the tasks of communicating across departments and team members easier, as well as giving the ability to share information via hyper links, attachments, and other forms of communication among …
Verified User
Anonymous
Chose Mattermost
We selected mattermost since we can control storage of our data. Slack is a great tool and offers more robust features compared to mattermost. However, the previously mentioned reason & the competitive pricing allowed us to stick with mattermost.
Verified User
Anonymous
Chose Mattermost
key selling points for us was that its open source and can be self hosted.
Verified User
Anonymous
Chose Mattermost
Mattermost is cheaper and offers the possibility of self-hosting compared to other competitors. This is a great advantage for our company.
Features
Desktop.comMattermost
Project Management
Comparison of Project Management features of Product A and Product B
Desktop.com
-
Ratings
Mattermost
8.2
Ratings
6% above category average
Task Management00 Ratings8.30 Ratings
Gantt Charts00 Ratings7.50 Ratings
Scheduling00 Ratings7.60 Ratings
Workflow Automation00 Ratings8.40 Ratings
Mobile Access00 Ratings8.60 Ratings
Search00 Ratings8.80 Ratings
Visual planning tools00 Ratings8.50 Ratings
Communication
Comparison of Communication features of Product A and Product B
Desktop.com
-
Ratings
Mattermost
8.3
Ratings
4% above category average
Chat00 Ratings8.70 Ratings
Notifications00 Ratings8.10 Ratings
Discussions00 Ratings8.60 Ratings
Surveys00 Ratings8.50 Ratings
Internal knowledgebase00 Ratings9.40 Ratings
Integrates with GoToMeeting00 Ratings7.70 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.00 Ratings
Integrates with Outlook00 Ratings7.50 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Desktop.com
-
Ratings
Mattermost
8.9
Ratings
10% above category average
Versioning00 Ratings7.90 Ratings
Video files00 Ratings9.30 Ratings
Audio files00 Ratings9.30 Ratings
Document collaboration00 Ratings7.90 Ratings
Access control00 Ratings9.90 Ratings
Advanced security features00 Ratings9.00 Ratings
Integrates with Google Drive00 Ratings8.20 Ratings
Device sync00 Ratings10.00 Ratings
Best Alternatives
Desktop.comMattermost
Small Businesses
Stackby
Stackby
Score 8.9 out of 10
Stackby
Stackby
Score 8.9 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Desktop.comMattermost
Likelihood to Recommend
-
(0 ratings)
8.4
(0 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(0 ratings)
Usability
-
(0 ratings)
6.9
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(0 ratings)
Implementation Rating
-
(0 ratings)
8.0
(0 ratings)
Ease of integration
-
(0 ratings)
8.3
(0 ratings)
User Testimonials
Desktop.comMattermost
Likelihood to Recommend
No answers on this topic
Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Easy intergration to our main CRM (Monday.com)
  • I'm not techy myself but I have seen a lot of our previous integrations in Slack transferred over to Mattermost so that's fun
  • The desktop and phone app (android) works well enough. I haven't tried it on the Apple ecosystem yet.
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • Basic features like custom status, collapsed reply threads are JUST rolling out - kind of slow for a workplace chat app.
  • I don't really get the idea of Playbooks and Boards - there are better, dedicated tools for stuff like this and it's not so easy to turn off.
Verified User
Anonymous
Read full review
Likelihood to Renew
No answers on this topic
Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.
RF
Ryne Fiebig
Chiropractor
Read full review
Usability
No answers on this topic
Since it helps track all the things at one place and the bots can be made which helps to automate many tasks. We use it in our security incident tracking in which there are pre defined tasks like adding people, creating groups, launching bots. All these things make the work easier and oraganized
Verified User
Anonymous
Read full review
Support Rating
No answers on this topic
We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
Angela Goldsmith, PMP | TrustRadius Reviewer
Angela Goldsmith, PMP
Director of Systems Development
Read full review
Implementation Rating
No answers on this topic
This went as expected. No surprises or major hurdles.
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
Unlike Slack and Discord, Mattermost is self-hosted and focused on security. I used Discord before for community management and much simpler and less secure operations. Slack is great, but the fact that is cloud based takes out a lot of its independence.
Atlas Vieira | TrustRadius Reviewer
Atlas Vieira
Ops and Project Analyst
Read full review
Return on Investment
No answers on this topic
  • The platform is adaptive to storage data center outages in case our cloud storage provider goes away, Mattermost still works with our local database. However, files couldn't be shared. We can switch storage to local temporarily; that's a benefit. Later it all syncs up to main storage.
  • When our team switched to Mattermost from paid solutions, we had much savings and access to unlimited past messages and storage quota (we use our cloud storage provider)
  • We have better visibility of our tools and other products running adjacent to Mattermost due to integration capability. We use it for notifications/ updates sent from other products.
Abhigyan Tiwari | TrustRadius Reviewer
Abhigyan Tiwari
Senior Software Engineer
Read full review
ScreenShots

Desktop.com Screenshots

Screenshot of Easily manage and switch between multiple workspaces and businessesScreenshot of Browser extension for quick import, link sharing & safe vault for credentialsScreenshot of Powerful global search across EVERYTHINGScreenshot of Collaborate securely and efficiently from any deviceScreenshot of Organize, Collaborate & Communicate - all in one place.Screenshot of Customize the workspace to fit your needs

Mattermost Screenshots

Screenshot of Channels: All team communications in one place.Screenshot of Playbooks: Orchestrates work across tools and teams.Screenshot of Boards: Project planning and milestones.Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.