Mattermost User Review
August 09, 2024

Mattermost User Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mattermost

We handle a lot of PII for our customers since we run credit checks and also access their mortgage information. We want to have a secure way of instantly and securely share documents to different members of the team, especially those who are on site or working from home. Most of the mesaging apps do have that feature but I guess because of the number of users we have experienced significant delays in sending messages.

Pros

  • Easy intergration to our main CRM (monday.com)
  • I'm not techy myself but I have seen a lot of our previous integrations in Slack transferred over to Mattermost so that's fun
  • The desktop and phone app (android) works well enough. I haven't tried it on the Apple ecosystem yet.

Cons

  • We just use it for file sharing and messaging, it was not so hard to transition to it from Slack. The app is laggy sometimes, but that is to be expected I guess.
  • Faster response time definitely, especially since we work in different jobsites.
I am not really a techy guy, I cannot say anything about the customizations that may have been done for this to work in our company. What I can say though, is that we feel more secure sharing documents this way than via email because Mattermost works better in mobile data access than our mail service provider.
I only have experience with Monday integration and I can say that it's pretty seamless. Notifications are real time, I can respond/update without switching screens. No need to check Monday separately or access my email.
They're very similar. I think it's really a matter of preference. Again, one of the things I like about Mattermost is that it's strictly for business (atleast for us) it's different from the more mainstream messaging apps used so we can kind of separate work vs personal messages.

Do you think Mattermost delivers good value for the price?

Yes

Are you happy with Mattermost's feature set?

Yes

Did Mattermost live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mattermost go as expected?

I wasn't involved with the implementation phase

Would you buy Mattermost again?

Yes

I think if you are starting out in messaging apps like this, it's a pretty great start. User friendly and easy to navigate. However if you're used to a certain messaging environment it may not work for you because it's not really heavy on features. I like that about it though, because it's strictly a business messaging app.

Mattermost Feature Ratings

Project Management
6.5
Workflow Automation
6
Mobile Access
7
Communication
7.3
Chat
10
Notifications
7
Discussions
7
Internal knowledgebase
5
File Sharing & Management ()
Not Rated

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