Mattermost really matters!
August 08, 2024

Mattermost really matters!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mattermost

I use Mattermost mainly for team communication and colabs such as messaging, file sharing, and project management. It's most helpful for file sharing while being remote.

Pros

  • Threaded conversations that keeps discussions on specific topics organized and prevent important information from getting lost in a stream of messages.
  • Integration with tools like Office 365 for file sharing and collaboration
  • clean, intuitive user interface that is easy to navigate

Cons

  • Advanced search could be better and it seems a bit slow
  • audio and video conferencing tools could be better
  • more granular control of notifications
  • Improved Communication Efficiency by consolidating all the variety of messaging apps etc
  • real-time communication and collaboration has improved the orgs ability to address issues and implement changes rapidly.
  • Accelerated decision-making processes, reducing the time required for team approvals and discussions which used to be in back and forth emails.
Because Mattermost has a self-hosting option, it has reduced our team’s risk and given me a control over our data & security. Having the ability to modify & contribute source code has allowed us to customize it to our specific needs and address any concerns more proactively.
Mattermost does a good job integrating with GitHub and Jira, which helps cut down on switching between different apps but setting up these integrations can be a bit tricky.

Do you think Mattermost delivers good value for the price?

Yes

Are you happy with Mattermost's feature set?

Yes

Did Mattermost live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mattermost go as expected?

Yes

Would you buy Mattermost again?

Yes

Mattermost is well suited for medium sized remote orgs but I think may be overkill for smaller orgs

Mattermost Feature Ratings

Task Management
7
Workflow Automation
8
Mobile Access
7
Chat
9
Notifications
6
Discussions
8
Surveys
6
Internal knowledgebase
6

Comments

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