Mattermost An Integral Part of our Communication
January 30, 2020

Mattermost An Integral Part of our Communication

Angela Goldsmith, PMP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mattermost

Mattermost is currently used by our development teams to communicate with each other throughout the day. It allows me as our project manager to quickly communicate support issues, escalate user requests, and clarify information with the team. Team members use it to communicate merge requests, requests for code review, notification of deployments to various environments, etc. We have channels for each team as well as a general non-team channel where team members can communicate about anything else they wish to share. This keeps non-project related information out of the specific channels and gives the team a place for more free-form communication. Mattermost is an integral part of our daily communication. Because of the success of this solution with our development team, we will be rolling it out to replace an antiquated chat solution for the rest of the company across the departments.
  • Allows individual channels for teams, departments, or projects
  • Easy to use
  • Really nothing I would change or add. It works well and doesn't give us any issues.
  • Our team could not operate without Mattermost.
  • This has made communication much simpler regardless of if a team member is onsite or remote.
Slack is excellent and has many of the same features as Mattermost. However, the cost if you have a larger group can be prohibitive. Mattermost is a better ROI per user, in our opinion. It also allows us to host it ourselves, which is more desirable for management by our MIS department.
We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.

Do you think Mattermost delivers good value for the price?

Yes

Are you happy with Mattermost's feature set?

Yes

Did Mattermost live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mattermost go as expected?

Yes

Would you buy Mattermost again?

Yes

I have used several different solutions like Mattermost, even while using Mattermost internally but using other well-known solutions to communicate with vendor teams during projects. Mattermost has a small footprint, is easy to use, and makes our communication more accessible. It has a web or desktop client. I prefer the desktop simply because I already have enough tabs open in multiple browsers for my job. Having the desktop app open and ready is easier for my workflow. Other team members use the web version and are equally happy with it. I keep Mattermost open at all times and even use it when I work off-site to keep communication open with the team. I like Mattermost the best of all similar solutions I have used over the last ten years.

Mattermost Feature Ratings

Mobile Access
10
Search
10
Chat
10
Notifications
10
Discussions
10
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Video files
9
Audio files
9
Access control
8