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Mattermost

Mattermost

Overview

What is Mattermost?

Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Free Self-Hosted

$0

On Premise
per month per user

Professional

$10

On Premise
per month per user

Enterprise

Contact Us

On Premise
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://mattermost.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.2
Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.7
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

9
Avg 8.1
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Product Details

What is Mattermost?

Mattermost is an open source platform for secure collaboration and technical workflows. It supports real-time communication, file and code snippet sharing, in-line code syntax highlighting, and workflow automation purpose-built for technical teams. Users can execute and automate workflows with flexible, custom integrations with popular technical tools like GitHub, GitLab and ServiceNow.


Mattermost Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Integrates with other Project Management Tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Outlook

Mattermost Screenshots

Screenshot of Channels: All team communications in one place.Screenshot of Playbooks: Orchestrates work across tools and teams.Screenshot of Boards: Project planning and milestones.Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.

Mattermost Video

Mattermost Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

Mattermost starts at $0.

Slack, Microsoft Teams, and Discord are common alternatives for Mattermost.

Reviewers rate Chat highest, with a score of 9.6.

The most common users of Mattermost are from Mid-sized Companies (51-1,000 employees).

Mattermost Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(111)

Reviews

(1-25 of 51)
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Mattermost User Review

Rating: 7 out of 10
August 09, 2024
Verified User
Vetted Review
Verified User
Mattermost
1 year of experience
We handle a lot of PII for our customers since we run credit checks and also access their mortgage information. We want to have a secure way of instantly and securely share documents to different members of the team, especially those who are on site or working from home. Most of the mesaging apps do have that feature but I guess because of the number of users we have experienced significant delays in sending messages.
  • Easy intergration to our main CRM (monday.com)
  • I'm not techy myself but I have seen a lot of our previous integrations in Slack transferred over to Mattermost so that's fun
  • The desktop and phone app (android) works well enough. I haven't tried it on the Apple ecosystem yet.
I think if you are starting out in messaging apps like this, it's a pretty great start. User friendly and easy to navigate. However if you're used to a certain messaging environment it may not work for you because it's not really heavy on features. I like that about it though, because it's strictly a business messaging app.

Mattermost really matters!

Rating: 8 out of 10
August 08, 2024
Verified User
Vetted Review
Verified User
Mattermost
2 years of experience
I use Mattermost mainly for team communication and colabs such as messaging, file sharing, and project management. It's most helpful for file sharing while being remote.
  • Threaded conversations that keeps discussions on specific topics organized and prevent important information from getting lost in a stream of messages.
  • Integration with tools like Office 365 for file sharing and collaboration
  • clean, intuitive user interface that is easy to navigate
Mattermost is well suited for medium sized remote orgs but I think may be overkill for smaller orgs

Incident management with Mattermost

Rating: 9 out of 10
August 07, 2024
NS
Vetted Review
Verified User
Mattermost is the messaging platform we utilise to for centralized communication channels in our company. It helps us whenever we have to share information throughout the organization or department.
  • share common guidelines
  • collaborate within organization
  • open discussion within the organization or department
In our company, we use Mattermost to let everyone know whenever any incidents happen. Additionally, within the team whenever we have questions and are looking for answers, we can start a thread and talk with multiple people at the same time.

Mattermost is great for collaboration and communication

Rating: 8 out of 10
August 07, 2024
MR
Vetted Review
Verified User
Mattermost
1 year of experience
It supports the communication aspect of project management. The collaboration of the teams and management is the most important in an organization and it's best in cases of multiple teams and bigger projects because it helps in WBS.
  • Team Collaboration
  • Communication
  • Multi Platform Support
  • Security
  • Screen Sharing
  • Self Hosted
  • Desktop and Mobile App
We use Mattermost for team communication. When it comes to the call where you require you cannot have everyone on the call, because it has limitations and it requires some work and glitches with the conversation. But overall it can do well when it comes to aligning your projects and updates.

A secure alternative to using Slack and Teams

Rating: 7 out of 10
August 01, 2024
JH
Vetted Review
Verified User
Mattermost
1 year of experience
Our organization is trying to achieve SOC 2 compliance right now. Many of our clients are government contractors, so it is imperative that passwords and government information is not leaked. We tested it with just a handful of employees at first to see how easy it would be to deploy on-prem. The main idea was to have a communication platform that is more secure to achieve compliance.
  • It can be deployed to a secure on-prem Linux Server
  • It meets many of the checklists for Cybersecurity Insurance
  • The ease of use for new users is good. The layout is self-explanatory
If you are an MSP that is looking to become a MSSP, this is a product to consider. You can run the application on a Linux server that is in your datacenter. From there, you can lock down the server so that it can only be accessed from an internal IP versus having an external IP open to the world. This makes it easier to prove you are SOC 2 compliant and able to complete the Insurance Cybersecurity checklist for Government clients. It is not appropriate for just an alternative to Teams that will be cheaper.

Mattermost is what matters most!

Rating: 8 out of 10
July 31, 2024
ME
Vetted Review
Verified User
Mattermost
2 years of experience
Mattermost is very beneficial when you have departments that collaborate on internal documentation together. There are many features in addition to that but the most important one, for us, is a central hub designed to bring our departments, tools, and information to the rest of the organization. Very useful tool.
  • Sharing Information
  • Securing Information
  • Coloration on Information
Mattermost is all dependent on what type of organization you are apart of. Yes it is good for internal documentation and collaboration, however, if you do not rely on a space to collaborate on then this might not be a tool you acquire however if you have multiple departments collaborating on information, then it is worth exploring.

Stellar internal communication and all-in-one task workflows tool!

Rating: 9 out of 10
July 22, 2024
SI
Vetted Review
Verified User
Mattermost
1 year of experience
We use it as our internal communication tool / main messaging platform. We find it to be a very flexible tool that we can adjust for the specific needs of our organization. We use it for all things communication and basically only use email for outside parties. I think it is so much better than microsoft teams and other tools like that!
  • Messaging
  • Saving Messages for Later
  • Sharing files
It's really great if you want more control of the tool to abe able to customize it to the needs of your specific organizations. Sometimes off the shelf options don't work for all orgs.

Control your ChatOps Data with Mattermost

Rating: 8 out of 10
July 19, 2024
JL
Vetted Review
Verified User
Mattermost
5 years of experience
Mattermost is used by the infrastructure team as the main communication platform. It's also used for alert aggregation and chat-ops like functionality.
Using Google Chat before left a lot of gaps for team collaboration and chat-ops functionality. The value of being able to search past messages has also been extremely useful. This product also is open source which is part of the IT organizations values.
  • Chat and chat groups functionality
  • Simple and robust webhooks
  • Easy to use and understand web interface
  • Easily searchable chats and groups
This is an excellent open source chat platform for small to medium teams. I can't see it working well at a massive scale due to having a smaller set of permissions and security settings.It is very nice to own the data that backs the chats and files. It would be nice to have more of the meeting style features built in as well as greater integration with something like nextcloud or similar tools.

Great collaboration and communication tool

Rating: 8 out of 10
July 19, 2024
Verified User
Vetted Review
Verified User
Mattermost
2 years of experience
We use Mattermost for centralized communication and collaboration across different teams during our forensic investigation for security incidents. It helps to share messages, file and collaborate in real time. It also helps to use various bots which helps to automate different tasks according to type of security incidents. It helps to keep a track of all incidents in real time.
  • Helps to automate repetitive tasks using bots
  • easy to use
  • communication becomes
  • helps to track things in real time
It is very suited when different teams are involved in a particular task which helps them to collaborate easily. It also helps to use bots for repetitive tasks which helps to focus on critical tasks. The file sharing is also very smooth. It helps to track the status in real time which improves efficiency.

Mattermost for data security and transparency

Rating: 8 out of 10
July 19, 2024
AV
Vetted Review
Verified User
Mattermost
2 years of experience
Our operation had employees and freelancing contractors and we used Mattermost to facilitated the communication while restricting the freelancers' access to some specific information and groups. I didn't have access to the product on an admin level, but it was clear to everyone that it came as an easier option to set up.
  • Easy to set up
  • Control over who has access
  • Best option on a cost benefit perspective
I used Mattermost on a full remote company and it perfectly suited our collaboration and communication culture. The company dealt with privileged and personal information of a huge data base of users, so it was a significant advantage for our need to comply with industry regulations.

Mattermost helps us with what matters the most

Rating: 10 out of 10
July 17, 2024
Verified User
Vetted Review
Verified User
Mattermost
2 years of experience
We started using Mattermost almost 14 months ago and it has changed the way we communicate between teams and departments. It allows us to collaborate in a better way. We are able to find use all the other features for Project Management and linking to GitLab and Jira for development related activities.
  • Secure Messaging
  • Customized Integration of Uipath APIs
We can use Mattermost for effective Project Management. There are multiple channels that one can create for each project. We can share project specific files and also assign tasks to individuals. The Task tracking feature comes in very handy as well. Since we can directly integrate apps like Gitlab, Github and Jenkins, getting multiple developer and Operations Teams to work on a single module is easy.

Easy to use and chat/call internally

Rating: 8 out of 10
July 16, 2024
Verified User
Vetted Review
Verified User
Mattermost
2 years of experience
We used to use Mattermost as a form of team communication and organization. Mattermost is very easy to navigate, everything is self explanatory to use. We primarily used it for chatting internally, teams meetings, discussions and keeping track of different projects.
  • Easy to use
  • Setting up calls/ meetings
  • Direct messaging
  • Channels to keep track of projects
I think Mattermost is a great option for a large team. It is easy to send messages, set up a meeting or call internally. It is also great because there are channels you can keep track of different projects with and it is all in once place. However, I did not rate a 10 because even though Mattermost is easy to use, there are sometimes issues with notifications on the mobile app so I do prefer Teams.

Self hosted and Good alternative to other communication software

Rating: 9 out of 10
July 16, 2024
Verified User
Vetted Review
Verified User
Mattermost
1 year of experience
- communication between team members as well as communication with other teams
- group calls for small meetings
- low-cost alternative communication software
- able to self-host which is optimal for startups
  • AI copilot: a handy feature that summarizes messages and can give further context if needed
  • Jira integration: can create Jira from messages, which is quite a useful and time-saving feature.
  • GitHub integration: Pending PRs, notifications is quite useful
  • Multiple messages in the thread is grouped through in small fonts with the main text, which is quite good.
Very good project management, you can see Jira's issues, epics, tasks, stories in single application, which can summarize what team is working on and what all things is in my plate.

Mattermost

Rating: 7 out of 10
July 16, 2024
KM
Vetted Review
Verified User
Mattermost
5 years of experience
Mattermost is currently used in our distributed team for chats, discussions, and file sharing instead of MS Teams.

Being an open source we don't have to pay for any license cost and it can be easily used with non-Microsoft email ids of our external consultants.
  • Chats
  • Discussions
  • File Sharing
Mattermost is advisable when you need feature-rich capabilities within your budget.

Mattermost Daily User

Rating: 7 out of 10
July 16, 2024
Verified User
Vetted Review
Verified User
Mattermost
2 years of experience
We use it to communicate in the organisation and create channel channels
  • Secure communication
  • Efficient work
  • Streamline projects
  • Reduces wasted time
Mattermost is great to create channels for specific teams and projects rather than having long email threads or single chats in teams. It helps with collaboration on projects.

Mattermost | One Platform, Limitless Possibilities

Rating: 7 out of 10
July 15, 2024
Verified User
Vetted Review
Verified User
Mattermost
3 years of experience
We use Mattermost within the organization as our primary communication tool between divisions and teams. Whether its marketing, operations, development, or management. We each have our own channels and rules set up to automate and ensure workflow is seamless and easy.
  • Seamless Communication
  • Data Configuration
  • Seperation of Teams
Overall Mattermost is well suited to most teams, It is a great alternative to Slack and allows a good degree of scalability. However on teams that are creative focused it can be a bottleneck due to their content sharing settings and workflow

Mattermost- Simplifying Work and taking take of what "matters the most"

Rating: 9 out of 10
July 15, 2024
SS
Vetted Review
Verified User
Mattermost
1 year of experience
We use Mattermost for Connecting and collaborating and creating workflows that ease up repetitive tasks. I feel like in any business, especially our, staff tend to get into a silo when challenged, and Mattermost addresses this problem by live screen sharing, calls and collaboration. Workflows also make thigs easier so staff can focus on other tasks while Mattermost does the automations.
  • Colloboration
  • Automation
  • Open Source Transparency
We are an IT business and Mattermost is very well suited and effective when we have security incidents or outages. it works well in this scenario because of its real time communication, automations and playbook features.

Where it may not be suited is for really small business as Slack does the job, so I would love to see Mattermost cater for the sme market and small business as well.

Faster Collaboration Better Results

Rating: 9 out of 10
July 15, 2024
DN
Vetted Review
Verified User
Mattermost
1 year of experience
We use it to collaborate with the new plugin for MS teams. We are using the product for communications with our analytics department. Many of our technicians are out in the field and we can use this tool for secure mobile messaging. We are using AI to predict maintenance schedules for our customers and are able to connect our service to this platform
  • Collaboration of multiple groups
  • Security
  • Mobility
It is fast and has reliable notifications that we can send to our technicians out in the field quickly and effectively. It is very easy to use and is a better method to relay field information back to the office instead of using cumbersome group texts and email. Even though its great sometimes a phone call is better than the options in the application.

Mattermost as Air Gapped Chat Solution

Rating: 8 out of 10
July 15, 2024
SR
Vetted Review
Verified User
Mattermost
1 year of experience
We use this as a messenger solution in our on-prem air gapped networks. This product was very simple to install compared to other solutions we have tried. We are not able to connect to the internet so finding an air gapped and supported product has been very difficult. Luckily this product has hooks for Jira and Jenkins and other product our developers like to use. From an administration standpoint, this product has not given us as many headaches as others we have tried to implement. It's simple to maintain and our users like it so we hope we have finally found a long term non internet connected solution!
  • on prem
  • patching
  • standardized database
Great for non internet connected projects. Used PostgreSQL so we have a whole team that can help us with database issues. Has hooks into Jira and other popular software development products.

Great Software with Great Functionality

Rating: 10 out of 10
March 20, 2024
Verified User
Vetted Review
Verified User
Mattermost
2 years of experience
We use it primarily for a cross-platform chat solution. It is an alternative to group texts and long email chains.
  • Speed - It's always very fast
  • Ease of Use - very easy to use
  • Notifications - Automatic notifications are key
Mattermost works very well. It is easy to setup and deploy, and maintenance is super easy as well.

Feature rich and cost effective - we migrated and never considered moving back

Rating: 10 out of 10
March 08, 2024
We use Mattermost at Ortiz Gaming / IGS as the main communicator for all teams, integrating the offices in Sao Paulo, Mexico City, and the Philippines. We have previously used other solutions and chat services, but they were in some cases expensive for the number of users we have, or inefficient. We have migrated to Mattermost in the middle of the Covid pandemics, and we are very happy with the results so far.
  • Communication.
  • Ease of use.
  • User experience.
  • Fast performance.
  • Multiple devices support.
- Companies where the option is to have an on-premises server, running the community edition.
- Companies that want to have the access to the service source code.
- Companies that need a cost-effective communication platform for many users.

Mattermost makes a solid free, open-source solution

Rating: 8 out of 10
March 06, 2024
Verified User
Vetted Review
Verified User
Mattermost
1 year of experience
Mattermost is used company-wide as a collaboration tool, providing chat and conferencing options
  • Slack-like collaboration
  • A wide variety of plugins
Mattermost is perfect for teams that want to take advantage of what Slack offers without incurring the cost or opening up the security risks of a cloud-based collaboration platform. It is perhaps less than ideal for users who are very non-technical or who want a lot of features in a plug-and-play package.

Mattermost contributes to a sense of community among remote teams.

Rating: 9 out of 10
March 05, 2024
Verified User
Vetted Review
Verified User
Mattermost
2 years of experience
We use Mattermost as a communication tool for the entire organization. Management can send a message to the entire organization using an "Announcements" channel that all employees are auto-subscribed to. Additionally, we have channels for each specialty area within the company. HR created a channel for people to "Ask HR Anything". Members of a team can create their own channels and manage their own members. I find it intuitive and dare I say fun to use.
  • Intuitive interface.
  • Easy to create channels.
  • Mobile and Desktop apps let you stay connected anywhere.
Mattermost is suited well to a medium-sized or bigger organization. I find it much more enjoyable to use than Teams. However, a smaller company can get away with a less robust option. I've found it very useful as a tool to communicate with knowledge centers throughout our company. Anyone can join a channel and ask a question of the group. This feature creates a feeling of community within a largely remote workforce.

Mattermost really matters for us

Rating: 9 out of 10
March 04, 2024
Verified User
Vetted Review
Verified User
Mattermost
1 year of experience
We are starting to use Mattermost along with Slack for cross team and cross organization communication.
  • Good usability
  • Good with our project management and workflows
  • Good tool for the Enterpise
This has been effective with communications across teams outside my immediate team. We are able to use it for threading and we can use it across multiple channels. When we need immediate feedback with one of our partners we get updates on the status of their service. We have become more productive since we starting using Mattermost.

Mattermost is a great tool for small, shifting freelance teams

Rating: 10 out of 10
January 19, 2024
JW
Vetted Review
Verified User
Mattermost
1 year of experience
Mattermost is used by my company as a cost-effective alternative to other collaboration platforms. It allows us to effectively delineate our different projects and ongoing discussions, and add external users as needed to collaborate on specific projects without exposing them to other business discussions and unrelated projects. We have installed the self-managed version on our own server and have not leveraged the paid enterprise support.
  • User management
  • Discussion delineation (channels)
  • Multi-platform support
  • Easy installation and maintenance
Mattermost is a fantastic alternative to Slack and Microsoft Teams in terms of cost-effectiveness, simplicity of maintenance, and control over your business data. We chose Mattermost because our company's structure is cost-prohibitive for Slack and Microsoft Teams. Mattermost allows us the user control we need to attach external guest users to specific projects, as well as the security of knowing exactly where our business data is stored. A self-managed installation of Mattermost may not be as effective when applied to large, rapidly scaling teams as that may require more IT support than available - however they do provide a paid, managed option.
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