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Mattermost

Score8.8 out of 10

115 Reviews and Ratings

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What is Mattermost?

Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

Categories & Use Cases

Media

Screenshot of Channels: All team communications in one place.
Screenshot of Playbooks: Orchestrates work across tools and teams.
Screenshot of Boards: Project planning and milestones.
Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.

1 / 4

Screenshot of Channels: All team communications in one place.

Key Features

Learn about the best (and worst!) features Mattermost has to offer, as determined by TrustRadius' reviewers.
Based on 115 ratings of Mattermost's features
View all features

Top Performing Features

  • Device sync

    Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.

    Category average: 8.6

  • Access control

    Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.

    Category average: 8.2

  • Chat

    Instant messaging tool allows users to communicate with select other users in real-time threads.

    Category average: 9

Areas for Improvement

  • Scheduling

    Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.

    Category average: 8.1

  • Gantt Charts

    Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

    Category average: 7.4

  • Integrates with Outlook

    Integrates with Microsoft Outlook to tie in email threads.

    Category average: 8.8

Reviews

What users are saying about Mattermost.
View all reviews

Mattermost helps my company where it matters MOST.

Incentivized
Adam Migirditch
Key Account Executive in Sales at Gettysburg Flag Works, Inc. (11-50 employees employees)

Use Cases and Deployment Scope

Mattermost is super helpful when dealing with secure contracts. Especially with military, government, and/or municipal jobs. Keeps information protected and limits access to the ones who "matter most" to the project (no pun intended). This has helped us secure more government contracts and keep confidential information confidential.

Pros

  • Security questioning.
  • Secure accessibility.
  • Customer service.

Cons

  • Chat support.
  • More manufacturer specific organization.
  • Integrated CRM.

Return on Investment

  • More security.
  • Government contracts.
  • Encryption and accessibility.

Alternatives Considered

3rdwave and 1ntegrate

Other Software Used

Odoo, monday.com, Avalara

Usability

Mattermost really matters!

Incentivized
Verified User
Consultant in Professional Services (11-50 employees employees)

Use Cases and Deployment Scope

I use Mattermost mainly for team communication and colabs such as messaging, file sharing, and project management. It's most helpful for file sharing while being remote.

Pros

  • Threaded conversations that keeps discussions on specific topics organized and prevent important information from getting lost in a stream of messages.
  • Integration with tools like Office 365 for file sharing and collaboration
  • clean, intuitive user interface that is easy to navigate

Cons

  • Advanced search could be better and it seems a bit slow
  • audio and video conferencing tools could be better
  • more granular control of notifications

Return on Investment

  • Improved Communication Efficiency by consolidating all the variety of messaging apps etc
  • real-time communication and collaboration has improved the orgs ability to address issues and implement changes rapidly.
  • Accelerated decision-making processes, reducing the time required for team approvals and discussions which used to be in back and forth emails.

Alternatives Considered

Slack, Microsoft Teams and Discord

Other Software Used

Asana, Google Drive, BigTime Software, ADP Global Payroll, Dropbox

Reliable DevOps-Focused Collaboration with Strong Control and Flexibility

Verified User
Professional in Engineering (201-500 employees employees)

Use Cases and Deployment Scope

We use Mattermost as our internal communication and collaboration tool across different teams. As our teams are based globally in different time zones and operations are occurring at multiple locations working in different schedules, Mattermost helped us in reducing communication gaps. It gives us a centralised platform where information doesn’t get lost in long threads of emails.

Pros

  • Keeps communications well organised
  • Good integrations and automations such as alerts, bots and workflows
  • Reliable for real time collaboration and incident handling
  • Offers strong security and self hosting options

Cons

  • Filters and indexing could be more precise and faster
  • Video calling and built in meeting features aren’t as strong as other dedicated tools
  • Mobile app performance and syncing aren’t always as smooth as desktop version

Return on Investment

  • Improved productivity by centralising communications in channels
  • Faster incident response and better operational visibility through real time alerts and integrations with monitoring and automation tools.
  • Learning curve for new users due to the platform’s flexibility and range of features which can slow the onboarding.

Alternatives Considered

Slack and Microsoft Teams

Other Software Used

GitLab, Google Workspace, Miro, Grafana

Great collaboration and communication tool

Incentivized
Verified User
Analyst in Information Technology (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use Mattermost for centralized communication and collaboration across different teams during our forensic investigation for security incidents. It helps to share messages, file and collaborate in real time. It also helps to use various bots which helps to automate different tasks according to type of security incidents. It helps to keep a track of all incidents in real time.

Pros

  • Helps to automate repetitive tasks using bots
  • easy to use
  • communication becomes
  • helps to track things in real time

Cons

  • Can improve the scope of plugins.
  • The search option can be made better
  • Integration with more applications

Return on Investment

  • Improved productivity with better collaboration
  • Improved automation using bots
  • Tracking the tasks in real time

Usability

Mattermost is a great Air Gapped messaging solution

Incentivized
Verified User
Administrator in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

Mattermost was the best option of multiple options we tried to replace skype within an air gapped development domain since we cannot use Teams. It was simple to install and update and maintain on our own hardware. Some platforms required you to build a container and we would have to transfer it over and it was getting very difficult to update. This is just on our web server and super easy to maintain in an air gapped environment.

Pros

  • connect to gitlab for authentication
  • simple air gapped install
  • just like any other messaging platform

Cons

  • No suggestions it's pretty easy to work with

Return on Investment

  • This is the best for air gapped environments at a low cost

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