Mattermost

Mattermost

Customer Verified
About TrustRadius Scoring
Score 8.9 out of 100
Mattermost

Overview

What is Mattermost?

Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
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Recent Reviews

Very good Product

10 out of 10
November 15, 2022
In the search for a good collaboration tool, we found Mattermost. We use it for internal messaging within the department. It has helped us …
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How Mattermost Differs From Its Competitors

Open Source Platform

Our team has been using Mattermost for over a year now. We have resolved many issues in the source code and have submitted pull requests which have been accepted and included in official releases. The open source nature of Mattermost is one of the most important reasons our team chose it as our …
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Open Source Platform

Being open-source is an additional quality because it enables us to modify it as per our needs however not found any such thing which is needed to be amended. Works well and fulfils the collaboration needs efficiently.
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Open Source Platform

I've always liked open-source platforms and Mattermost being one is a very attractive proposition for my organization. The developers have quite helped in modifying the source codes for some of our specific requirements which made our work easier and fast. It is low risk in terms of data …
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Open Source Platform

Mattermost being open-source is an attractive proposition to the customer software consultancy I work for. The ability for our developers to be able to dig into the source code and modify the software to our specifications is a game changer. That being said, I don't believe we've altered it at all.
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Open Source Platform

The biggest advantage we had rolling out Mattermost in our on-premise corporate rack was having it in our own control. We manage the data, texts, files, etc. We control and administer the users across organisation using the platform (system console) by Mattermost. Also, we have flexibility to …
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Open Source Platform

Mattermost has the virtue of connecting the sales, marketing, and human resources team only with a correct implementation in these three areas of vital importance, not for these three areas, it would also be satisfactory for the entire company, of course, this would generate additional expense. …
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Open Source Platform

With Mattermost we keep our information safe, group and individual communications are fast and do not require large processes to carry it out. Team collaboration is very good and we establish remote communications without interfering with the quality of the conversations. It is a system that we …
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Open Source Platform

With Mattermost functionalities the project development control and the effective ability on multiple accessibility control management using this system is fantastic and even managing document accessibility through Mattermost functionalities is perfect. The interface is easy, clean, and easy …
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Open Source Platform

It is an excellent platform that is completely secure, simple, profitable, and with a very good user interface. Mattermost increases the ease of all internal communications with rapid implementation in our facilities.
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Open Source Platform

Definitely, Mattermost increased our control over the team communications. We share sensitive information among the development and staging team through Mattermost on daily basis and never felt much more in control. Since the server on which its hosted is owned by us, we can just take a backup of …
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Open Source Platform

It is a type of Intranet feature which is highly secure and just belongs to your office only. You don't need to worry about any data leak. You can also assign other users tasks on this and get them notified through the notification feature. You can make groups of various projects and can include …
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Open Source Platform

It is ok for us to use opensource, but we always prefer the license tool and support from the vendor. This makes the task is easier and can support the team with the best technical knowledge, they can use. Also with this, we can improve the speed of software delivery to the market
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Open Source Platform

We use the self-hosted community version in our organization and feel very confident with the fact that we have access to the source code. Before moving to Mattermost, we first had invested in a communication platform that was acquired by a competitor and discontinued, which brought many problems; …
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Open Source Platform

While we haven't really modified or suggested improvements to Mattermost's source code, it's great that we can trust it via the GitHub issues and receive help from the community fairly quickly.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (34)
    9.4
    94%
  • Discussions (32)
    9.2
    92%
  • Mobile Access (32)
    9.0
    90%
  • Notifications (34)
    8.5
    85%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Mattermost, and make your voice heard!

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Pricing

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Starter

$0

On Premise
per month per user

Professional

$10

On Premise
per month per user

Enterprise

Contact Us

On Premise
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://mattermost.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features Scorecard

Project Management

8.6
86%

Communication

8.3
83%

File Sharing & Management

8.3
83%
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Product Details

What is Mattermost?

Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Developers around the globe use Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development.

Mattermost Screenshots

Screenshot of Channels: All of your team’s communications in one place.Screenshot of Playbooks: Orchestrate work across your tools and teams.Screenshot of Boards: Plan any project and hit every milestone.Screenshot of Connections: Unite your entire technology stack through a single point of collaboration.

Mattermost Video

Mattermost Downloadables

Mattermost Integrations

Mattermost Competitors

Mattermost Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)50%

Mattermost Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

Mattermost starts at $0.

Slack, Microsoft Teams, and Discord are common alternatives for Mattermost.

Reviewers rate Chat highest, with a score of 9.4.

The most common users of Mattermost are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (64)

Ratings

Reviews

(1-25 of 36)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
With the advent of cloud-based and SaaS software, it's hard to imagine a time when all companies had their own server rooms. But not every company needs to be on the bleeding edge of technology. If you're looking for an enterprise messaging solution that doesn't require you to change how your team works or spend thousands of dollars per month, then Mattermost might be just what you're looking for, and that's what it did for us.
  • Integration with other apps: Mattermost can be integrated with third-party applications, such as GitHub, Slack and Google Hangouts.
  • Mattermost's security model is based on the OAuth protocol, which means it can authenticate users without sharing passwords. The authentication process uses TLS encryption as well as two-factor authentication (2FA). 2FA is an extra layer of protection that makes it harder for hackers who have gained access to the initial login details to get into the account, so they'll need more pieces of information before gaining access again.
  • You can use it on multiple devices at once: If you have multiple team members working from different locations (e.g., remote teams), they'll be able to communicate effectively thanks to the fact that Mattermost integrates with many different platforms such as Slack and HipChat.
  • You have a lot of ways to use Mattermost: You can access your team's chat room and files via web browsers, Android phones, or iOS devices (iPhone/iPad).
  • I don't have any complaints about MAttermost, the system works smoothly and seamlessly.
Overall, Mattermost is a great option for teams looking for an enterprise-grade solution. It's easy to set up and use, has plenty of integrations, and offers advanced security features. While it may not be the right choice for everyone, there are certainly some compelling reasons why you might want to give this project management tool a try.
Aamir Zuberi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I am using it for effective communication and collaboration on joint efforts with regulatory professionals from entire pharma industry. We can send messages to all members easily or make announcements to keep all informed or updated. We can have multiple channels for different purposes. I can mention someone to make him notified specifically. It makes online collaboration very easier among any group of people.
  • easier and effective online collaboration
  • multiple channels can be created for different purposes
  • mentions can make alert the mentioned people specifically
  • great user interface
  • addition of features like keeping notes and pinning of post will be great
It is effective and easier to communicate and collaborate with group of relevant people. It can have multiple channels for specific purposes.
November 15, 2022

Very good Product

Score 10 out of 10
Vetted Review
Verified User
In the search for a good collaboration tool, we found Mattermost. We use it for internal messaging within the department. It has helped us tremendously due to the fact that we can create channels in which we include the different sub-departments or groups of teachers, and also have a general group where we have all the collaborators.
  • Creation of channels
  • Direct messages
  • Ability to mention collaborators
  • File Sharing
  • Audio and videocalls should be incorporated since other collaboration tools already have them
This software is well suited for companies with different departments, and it has been particularly useful in these new times of remote work.
Aman Kumar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Well, Mattermost is an internal collaboration tool just like MS Teams or Slack which I have used previously in my other organization. To start with it does serve the purpose and is really helpful in connecting with your peers through chat messages. Its Channel feature lets you create a specific channel for different purposes which makes it easier to communicate with relevant people. For e.g, we had a specific channel for onboarding of new employees which was really helpful to clear any doubts. It addresses one major business problem of sharing work-related files by allowing you to make a specific folder where you can upload all the files and share the path with respective stakeholders. It really makes it easier to access the documents. The major use case it serves is of project management and synchronized team communication on a unified platform.
  • Project Management- Its very easy to manage different projects with different teams as the tool is very user-friendly and comes with a lot of features which serves the purpose.
  • Channel Communication- This is a very helpful feature that lets you create multiple channels for specific purposes and makes communication across the teams fast & efficient. You can also make the channel private or public.
  • User management- Its user management and directory integration feature is really ahead of other tools like Slack.
  • Delayed message bug- Sometimes the app doesn't show the message notification in real-time which leads to a delayed response which is irritating.
  • Video Chat- It lacks one very basic feature of video chatting with a team which is not often required but should be there definitely.
  • Mobile App- It can be improved and bugs should be removed to make it more user friendly
Mattermost is very well suited for the tasks of reaching out to your teams and collaborating with them for work. As a new employee in the organization, I had a lot of doubts and questions related to HR, Finance, and business-related, which were very easily addressed and clarified through different channels created for those specific purposes. Channels make it easier to reach out to a specific group of people for relevant tasks. It helped reduce the turnaround time which would have otherwise been higher and made it difficult to clarify easily. However, it does lack some basic features like video chats which are sometimes required for better collaboration and building human relations. The bugs like delayed push notifications also sometimes make it quite irritating. I hope these issues get sorted out in the near future as otherwise Mattermost is really a very impressive tool and can beat other tools like Slack in near future.
Score 7 out of 10
Vetted Review
Verified User
  • It's an internal communications software just like Microsoft Teams & Slacks.

  • We can share the files with our colleges.
  • We can create private & Public channel which use while working on projects and also saved the important message for future.
  • Also we can update our working status to let others know we are available or not at that time.
  • Flexible for both Developer's & Non developer's
  • Taking less time in switching the tabs
  • Great platform to align teams
  • No video Chat available
  • Sometimes misses notification due to some bug
  • Plugins do not work in mobile app
  • I like the feature where we sent the message by using "@all" then the message will forward to all the member which were in the group. So they have the mentioned notification which I liked the most.
  • The only thing I don't like is when qe delete the message then it will delete from our side but on the other side it will show that "the message has been deleted".
Score 9 out of 10
Vetted Review
Verified User
We use Mattermost as a communication tool for the entire organization. Management can send a message to the entire organization using an "Announcements" channel that all employees are auto-subscribed to. Additionally, we have channels for each specialty area within the company. HR created a channel for people to "Ask HR Anything". Members of a team can create their own channels and manage their own members. I find it intuitive and dare I say fun to use.
  • Intuitive interface.
  • Easy to create channels.
  • Mobile and Desktop apps let you stay connected anywhere.
  • Would be nice to be able to arrange pinned posts.
  • Would be great to have a NOTES section per channel for links, phone numbers, text blocks, etc.
Mattermost is suited well to a medium-sized or bigger organization. I find it much more enjoyable to use than Teams. However, a smaller company can get away with a less robust option. I've found it very useful as a tool to communicate with knowledge centers throughout our company. Anyone can join a channel and ask a question of the group. This feature creates a feeling of community within a largely remote workforce.
Benoît Desroches | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Mattermost is mostly a team instant messaging application. It helps people communicate together through a centralized space. Companies can create various spaces for various topics and assign different people to each space. One interesting thing I like about Mattermost is the fact that direct messages addressed follow from space to space. In the end, Mattermost is similar to Slack.
  • Simple UI interface.
  • Customizable UI.
  • Helps managing communication.
  • Doesn't send email reminder for missed conversation.
  • Very basic formatting of messages.
Mattermost is well suited for teams and groups that want to collaborate together and need a simple intuitive solution to communicate together. As it's very similar to Slack, it suits the same needs in my opinion. However, for people who prefer a solution that integrates various features, it lacks features other than instant messaging. That being said, I actually think it's a good thing.
Abhigyan Tiwari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Initially, our staff was using commercial products specifically for chats and collaboration, but they were paid basically. We were charged per user. However, I found out Mattermost. They give self-hosted solutions (Mattermost open source), and it has features that could be purchased based on different requirements. Most of our needs are satisfied with the open-source version.

The main purpose of using it was security concerns. We wanted our data to be only to us, on-premises. So this satisfied the use case to have Mattermost self-hosted on our corporate rack. To date, we have been using it among our staff without any trouble. Mattermost has good options to backup data (store) on cloud platforms too. Also, our use cases consist of DevOps components integration which are satisfied (notifications) from our Jenkins Infrastructure. It has good simplicity of use, so I'll recommend it over other self-hosted chat solutions to anybody.
  • Simplicity of use
  • Integrations
  • Data storage connections for backup purpose or storing media
  • Really good administration of users and sake of control
  • DevOps friendly across IT team
  • Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
  • The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
I'll recommend going for Mattermost if your use case is DevOps, integrations, internal organisation chat solution. Mattermost has the option to backup data also in cloud platforms. There is huge simplicity of use for teams. Our organisation uses it seamlessly without any hassle. For having remote teams, we can even host their product ourselves over any cloud platform for high availability. Also, we can do purchase upgrades there as per needs.
Hinami Swigartg Gorham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The classification of the workgroups and projects to have control in relation to the interaction between the teams reduces the execution of the tasks, with a few steps we can create groups individually for each project. Mattermost strengthens communication in a simple way for everyone, not only does it do a proper job with direct communication with all staff, but it can also classify each project and send alerts to those in charge of said project. Complying with data security is an easy task due to local hosting and simple Docker installation. I am an active user of the community and I can say that the technical support always responds quickly but I prefer to ask the large community of users who are also willing to help. My work in human resources requires tools like Mattermost internally and also to communicate with the sales and marketing team.
  • Simple Docker installation.
  • Fluid communication with the sales and marketing team.
  • Creating classified workgroups can be cumbersome, this is due to the high number of functions.
In some circumstances, it can be a bit tricky to install or may be set up and I think it's necessary to contact support, but I really prefer to ask questions of the attentive community of Mattermost users because I've always resolved the few issues that occur in Mattermostwith timely help from our community users. Communication with the sales and marketing team is smooth, honestly, this is the best thing for my human resources team.
Bernadette Johnsen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have been using Mattermost for 2 years, it was a fast implementation, and the deployment was very good, we only need the help of technical support in specific cases, since it is a very simple system to install. Communications are very fast and with great protection of our information, we are more productive because we solve problems as a great team thanks to Mattermost's internal communications.
  • We collaborate as a team with great efficiency and ease, we solve any problem or need together through the Mattermost chat.
  • Communication is made regardless of the distance where my colleagues are, it is very fast and does not slow down the progress of our work.
  • We can create many channels and be more efficient, we enhance the internal productivity of each department.
  • At the moment nothing negative about Mattermost, it is a comfortable system to use, we establish communications quickly and solve problems instantly, and the collaboration of our work team is totally aimed at success with Mattermost.
I recommend it with great confidence in the results that Mattermost offers, 10 points for this software because it offers very good productivity through internal communications, we solve problems, ask questions, and exchange ideas with colleagues from all over the world through Mattermost. Communications are secure, we don't have to worry about being hacked because it is a very safe software to use and exchange information.
Olga Khazanov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We used Mattermost for our between-the-teams communication in the company. A very useful tool, intuitive, and easy to get used to. Had all the features you may need. Another option was Diego, but when I joined, they had been worst using Mattermost for a while and I did like it a lot. Very nice interface and all the features for a proficient commun9 and interaction with people.
  • GUI is ready to get used to
  • Perfect notifications
  • Has all the features you may need to talk to anyone
  • Web interface
  • Not sure I have complaints about it.
  • I don't remember when something didn't work.
This tool is great for secure communication between the company employees. You can sign in using Okta, which is what we used at Kessel Run (through Concept Solutions). It's an air force, so you can assume we needed good tools.
Veronica Derrick | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Mattermost enables excellent collaboration and easy data management and effective project planning and estimates production ability is on top. We use Mattermost to create excellent useful project reports, emails, and contacts management. Analyzing data and importing data via its functional integration is nice and even lead management tools are very excellent and permission management and the workflow is easy to manage.
  • Easy to build reports.
  • Analysis are reliable.
  • Transfer of data is easy.
  • Not any easy platform to use without training.
  • Creating data analytics for different operations may take long.
  • Visuals are not easy to generate.
Useful features on Mattermost and its interface setting can be completed by any IT professional. Reports from Mattermost are good with great impacts on the productivity and budgeting of multiple projects resources and coordination, the Mattermost has effective power. Through its effective content integration is easy to gather all necessary process reports and task management with Mattermost functions is incredible and cost-effective.
Nora Steele | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The most common case for Mattermost is internal communication maintaining privacy correctly, it is also very appropriate for direct communications with videos, we feel that the use is very simple and didactic. It seems that it can be used by a large number of people at the same time without affecting the operation, currently, it is used specifically in 6 departments, the use is increasingly wide thanks to the fact that it passes a simple and friendly user interface for all.
  • Simple user interface.
  • Good privacy system in conversations.
  • Personalization can improve a bit more.
Mattermost is an internal communication service with simple functions and a system that is safe, appropriate, and easy to implement. Regarding profitability, I can say that it is favorable due to the good price it offers, it has great capacity and, in general terms, the functions are very good considering that at this moment we have excellent internal communication.
Score 9 out of 10
Vetted Review
Verified User
We use Mattermost for our internal communication between teams and departments. We moved to Mattermost amid the Covid epidemic and we are very happy with the results so far. Mattermost met our need by giving us the flexibility to host it on our servers and complete program control. We were also using it for off-work conversations and scheduling after-office meetings so you have a good time.
  • It keeps privacy at top priority.
  • Easy integration with sign in tools.
  • Open public channel for, large community.
  • Expensive than other collaboration tools like Slack.
  • Mobile app needs improvement in next update, it crashes in middle of conversation.
  • UI is disappointing and not so appealing.
Mattermost is particularly useful in highly regulated environments where automatic hosting of chat solutions is essential. It doesn't help if you need automatic server updates or if you don't have a platform administrator. Otherwise, you have everything you need for all your collaboration tools.
Ashish Agrawal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Mattermost to communicate among the development and staging team as a replacement for Slack. Being from the Media space, privacy matters most for our development team which only a self-hosted solution can provide. We use Mattermost deployed on our self-hosted servers. We are currently on the open-source plan since it's a highly reliable and secure method to do inter-office communications. If you're looking for a replacement for Slack, Mattermost is possibly the most reliable open-source software in the market. We don't have requirements for the Professional plan as of now so can't comment on that.
  • Team Communication.
  • Customised Business Chat.
  • Self-hosted Communication Solution.
  • Customised Team Boards.
  • Ease of Deployment.
  • Software integrations.
  • Interactive Chat Features.
It's a great tool for team communications and job assigning. You can even deploy servers and follow guides available on the internet to self-host a Mattermost server. The playbook feature is really nice in this tool which will act like a pocket notepad shared by the team. On top of that, all relevant users can monitor the tasks. Fact that this tool is free for open-source development, startups looking for team communication solutions should look into it.
Nino Antonio Bozzi Alvarez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Mattermost is the main communication tool inside our company. We need to get in touch and maintain communications with several groups of developers, managers, and other groups inside our organization, sharing documents, code, and other resources, using different platforms (Desktop, Mobile)
  • Search messages
  • Create groups
  • Pin messages
  • Secure communications
  • Use markdown in messages
  • Multi Thread management and it's UI separation. Could be with distinct colors.
  • Better notifications in mobile. Sometimes new messages did not send notifications
  • Better help when using markdown
  • Better Archive organization
Well suited for the Need for secure communications. Need for different communication channels with different groups. Need for live resource sharing. Access on desktop and mobile simultaneously. Less Appropriate for Code Sharing Resource Archiving
Rehan Ansari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Mattermost for our daily tasks, day-to-day discussions, issues we face in our technologies, and ask for solutions from our colleagues of different departments as well. Various features of Mattermost make it amazing to get everything in one place. We also share our achievements here to get them noticed by other teammates.
  • The system console feature to manage all users.
  • Different groups can be formed easily and the privacy is amazing.
  • Flexibility to post big images, attachments is really cool.
  • The options we look for should be more easily available with a change in its interface.
  • Group deletion is still a big task. It should be easily available to all users.
It is an amazing platform where we can interact with our fellow workers and can share our achievements, laughs, issues to get a solution, suggestions, discussions, etc. The multiple options of Mattermost help us achieve our tasks in an easy manner. In an organization, whether it is big or small, features of Mattermost help us to interact with any department colleagues in a professional and approachable manner.
Samir Yahyazade | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We have internal private talks that we do not want to share or expose all this information on public servers, so we use Mattermost internally and also we are using Mattermost for some teams. The beauty of Mattermost is that you can host on your personal servers.
  • Messages.
  • Playbooks.
  • Boards.
  • CI/CD.
  • Integrations.
  • Project Management.
If you're looking for a replacement for Slack it is a good choice. It is cheaper and makes more sense.
Score 9 out of 10
Vetted Review
Verified User
We are starting to use Mattermost along with Slack for cross team and cross organization communication.
  • Good usability
  • Good with our project management and workflows
  • Good tool for the Enterpise
  • Need more integrations from other products with Mattermost
This has been effective with communications across teams outside my immediate team. We are able to use it for threading and we can use it across multiple channels. When we need immediate feedback with one of our partners we get updates on the status of their service. We have become more productive since we starting using Mattermost.
Thao Vo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Mattermost for our internal communication between teams, departments and it is a very good application for us until now. We can use it for a large number of staff, not only for communication but also for video meetings and so on, so this is a good tool for us
  • Friendly UI UX
  • Easy to use
  • Best performance
  • Price
  • Customer Support
  • Some features is hard to understand
We are a software company, so the communication between teams is very important, Mattermost can help us to solve this with its ability and performance, we can use Mattermost to improve the speed of software development also the delivery to market. Thank you Mattermost for creating awesome software like this
Mauricio Alegretti | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Mattermost at Ortiz Gaming / IGS as the main communicator for all teams, integrating the offices in Sao Paulo, Mexico City, and the Philippines. We have previously used other solutions and chat services, but they were in some cases expensive for the number of users we have, or inefficient. We have migrated to Mattermost in the middle of the Covid pandemics, and we are very happy with the results so far.
  • Communication.
  • Ease of use.
  • User experience.
  • Fast performance.
  • Multiple devices support.
  • More plugins in the ecossystem.
  • Improve the search functionality (for example, including text in images).
  • Improve the message formatting tools during composition.
- Companies where the option is to have an on-premises server, running the community edition.
- Companies that want to have the access to the service source code.
- Companies that need a cost-effective communication platform for many users.
Score 9 out of 10
Vetted Review
Verified User
Mattermost is being used to share business-related information quickly like an instant messaging application. It is being run in different environments and messages sync quickly. The information can be delivered to a group of people at a time. We can send various CSV files, images, PPts, docs, etc. It makes the work easier and quicker.
  • Syncs messages quickly even if we run it in different environments.
  • Message can be sent to a group of people.
  • It authenticates using dual authentication and hence protects our privacy.
  • UI can be improved.
  • Can include a voice recording feature.
  • The message retention period can be increased.
It is well suited when we work in both client and office environment.
Score 7 out of 10
Vetted Review
Verified User
Mattermost is our main chat platform which is used daily by tens of employees across our company and our contractors. Its web and mobile apps while fairly basic, work well with our on-premise deployment. Mattermost tries to distinguish itself from Slack/Teams by being privacy-focused by allowing anyone to host it and I think it's one of its key features.
  • On-prem deployment.
  • Limited tracking/telemetry.
  • Scales well, doesn't require much maintenance.
  • Basic features like custom status, collapsed reply threads are JUST rolling out - kind of slow for a workplace chat app.
  • I don't really get the idea of Playbooks and Boards - there are better, dedicated tools for stuff like this and it's not so easy to turn off.
On a limited budget, Mattermost seems to be a perfect fit for such a team/organisation. It's pretty easy to roll out and to invite contractors which could be key at a lower scale.
Score 10 out of 10
Vetted Review
Verified User
Mattermost is being used across an entire organization; however, it enables us to keep multiple workgroups in sync with each other and formulate best approach methods to tackle various problems that arise both internally and externally to the organization. We have geographically diverse individuals working within cross-spectrum workgroups to address problems that span vertically.
  • Mattermost has an excellent mobile client.
  • Mattermost has very fast & reliable instant messaging features.
  • Mattermost integrates to other systems we use such as Big Blue Button.
  • Mattermost has some issues with its messaging system.
  • Mattermost's code is not straightforward for developing customizations.
I believe that Mattermost is one of a family of best of breed applications that we rely on. If someone were to ask me about Mattermost, I would have no trouble recommending it for their needs because it has been able to do for us what we had hoped for. We had tried other applications that touted similar features, but Mattermost was the first one we tried that actually delivered on those expectations.
Alex Charles | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Mattermost is an instant business messaging software that is used widely throughout the world. It helps to communicate with people securely and quite privately. This platform has control over my media files. When I participate in a meeting I can see the faces of all of the team members along with the project being shared on screen that helps me know their gestures regarding the project.
  • I found this the smoothest app with advanced features that helps to express all feelings and knowledge properly. Its various tools and automation programs increase the collaboration with my clients.
  • I use Mattermost to interact with my team members and clients without any disturbance and interference.
  • It has an authentic search function that creates filtering automatically and provides amazing services.
  • The login step which is an initial step takes time.
  • Sometimes the video lags behind which creates discomfort.
  • The brush should be easy to handle.
For worldwide interaction with business professionals, one should use Mattermost. The adorable features will help you to collaborate, design, and share projects at a wide scale with bare disturbance. It will help you to build a strong relationship with your clients.
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