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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mattermost

    Score8.7 out of 10
    Enterprise companies (1,001+ employees)
    Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

    $0

    per month per user

    Pricing
    Mattermost
    Editions & Modules
    Free Self-Hosted
    $0
    per month per user
    Professional
    $10
    per month per user
    Enterprise
    Contact Us
    per month per user
    Offerings
    Pricing Offerings
    Mattermost
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Mattermost
    Considered Both Products
    Mattermost
    Chose Mattermost
    Offordable and most preferred partner
    Incentivized
    Chose Mattermost
    Mattermost stands out because of its flexibility, balance between controls and DevOps focus.

    Teams is strong for enterprise office workflows and meetings but it can feel heavy and less efficient for fast paced technical collaboration and incident handling.
    Incentivized
    Chose Mattermost
    We've tried other platforms and don't have the amount of people to make Jabber worth the expense. RocketChat was very hard to maintain in an air gapped environment because it required a container being built on the Internet connected domain and transferred over every time we …
    Incentivized
    Chose Mattermost
    Mattermost is definitely the superior product compared with similar products we've used (3rdwave, 1ntegrate, etc.). We find it much easier to use and more secure for our processes. Definitely happy we switched to using Mattermost mainly.
    Incentivized
    Chose Mattermost
    They're very similar. I think it's really a matter of preference. Again, one of the things I like about Mattermost is that it's strictly for business (atleast for us) it's different from the more mainstream messaging apps used so we can kind of separate work vs personal messages.
    Incentivized
    Chose Mattermost
    It's cheaper and similar to Slack.
    You can break down your project modules better here.
    It's secure and self-hosted.
    Incentivized
    Chose Mattermost
    Much more expensive than most chat applications but you have more control over things by self-hosting. Your security team will be able to design a very secure place to store all your code, passwords, and internal details, but most companies will not require this. It would be …
    Incentivized
    Chose Mattermost
    In comparison to Slack, where Slack is strictly for internal communication, Mattermost actually has the format to display and not alter source code. Google Chat is also even more limited in comparison to Slack and Mattermost. If you collaborate on code every single day, then …
    Incentivized
    Chose Mattermost
    It is just as good if not better. Can be a superior option depending on the needs of your organization.
    Incentivized
    Chose Mattermost
    These products all required cloud connectivity and licensing that was a significant cost. Mattermost allowed us to pilot this among just the Ops team and then evangelize this to the other infrastructure team. This allowed us to slowly show the value of this software and expand …
    Incentivized
    Chose Mattermost
    Unlike Slack and Discord, Mattermost is self-hosted and focused on security. I used Discord before for community management and much simpler and less secure operations. Slack is great, but the fact that is cloud based takes out a lot of its independence.
    Incentivized
    Chose Mattermost
    We used to have Mattermost and now we have Microsoft Teams. They are both very similar. Mattermost and Microsoft Teams are both great for communicating internally via calls, chats, meetings, etc. They are also both easy to set up an use. However, the Microsoft Teams mobile app …
    Incentivized
    Chose Mattermost
    to reduce cost we shifted to Mattermost.
    Incentivized
    Chose Mattermost
    Mattermost works better in that there aren’t constant updates and changes which can make finding past messages difficult. Mattermost also works better for channel creation and communication
    Incentivized
    Chose Mattermost
    Slack is by far my personal favorite due to the age of the platform and the maturity of the features. Mattermost is a close 2nd-
    Incentivized
    Chose Mattermost
    Honestly iv just used these two but when it comes to customization, they don't come close to Mattermost. Slack and Teams are Less flexible, Not self hosted. Not Open source,etc I will also say that i noticed integration capabilities are very limited with teams and Slack and not …
    Incentivized
    Chose Mattermost
    Mattermost is much faster and easier to use. It also has many more features beyond chat. They are more customizations and features for workflow and messaging on this platform also. The ability to integrate with other platforms via plugins, the security features, and the open …
    Incentivized
    Chose Mattermost
    Mattermost is easier to use, faster, and less resource-intensive. Cross-platform support is great, and the mobile experience is awesome.
    Incentivized
    Chose Mattermost
    I feel slack is a bit more difficult to use overall than Mattermost. Mattermost makes the tasks of communicating across departments and team members easier, as well as giving the ability to share information via hyper links, attachments, and other forms of communication among …
    Incentivized
    Chose Mattermost
    We selected mattermost since we can control storage of our data. Slack is a great tool and offers more robust features compared to mattermost. However, the previously mentioned reason & the competitive pricing allowed us to stick with mattermost.
    Incentivized
    Chose Mattermost
    key selling points for us was that its open source and can be self hosted.
    Incentivized
    Chose Mattermost
    Mattermost is cheaper and offers the possibility of self-hosting compared to other competitors. This is a great advantage for our company.
    Incentivized
    Key User Insights
    Would buy again
    94%
    Would buy again
    46 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    48 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    21 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    34 Answers
    Features
    Mattermost
    Project Management
    Comparison of Project Management features of Mattermost
    Feature
    Mattermost
    8.4
    49 Ratings
    8% above category average
    Task Management8.637 Ratings
    Gantt Charts7.59 Ratings
    Scheduling7.69 Ratings
    Workflow Automation8.929 Ratings
    Mobile Access8.745 Ratings
    Search8.824 Ratings
    Visual planning tools8.511 Ratings
    Communication
    Comparison of Communication features of Mattermost
    Feature
    Mattermost
    8.4
    52 Ratings
    5% above category average
    Chat8.752 Ratings
    Notifications8.352 Ratings
    Discussions8.749 Ratings
    Surveys9.032 Ratings
    Internal knowledgebase9.335 Ratings
    Integrates with GoToMeeting7.78 Ratings
    Integrates with Gmail and Google Hangouts8.012 Ratings
    Integrates with Outlook7.58 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Mattermost
    Feature
    Mattermost
    8.9
    28 Ratings
    10% above category average
    Versioning7.911 Ratings
    Video files9.322 Ratings
    Audio files9.322 Ratings
    Document collaboration7.918 Ratings
    Access control9.922 Ratings
    Advanced security features9.019 Ratings
    Integrates with Google Drive8.212 Ratings
    Device sync10.016 Ratings
    Best Alternatives
    Mattermost
    Small Businesses
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternatives
    User Ratings
    Mattermost
    Likelihood to Recommend
    8.6
    (54 ratings)
    Likelihood to Renew
    8.9
    (10 ratings)
    Usability
    7.1
    (8 ratings)
    Support Rating
    8.0
    (9 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    Ease of integration
    8.6
    (39 ratings)
    User Testimonials
    Mattermost
    Likelihood to Recommend
    Mattermost
    I used Mattermost on a full remote company and it perfectly suited our collaboration and communication culture. The company dealt with privileged and personal information of a huge data base of users, so it was a significant advantage for our need to comply with industry regulations.
    Incentivized
    Read full review
    Pros
    Mattermost
    • Easy intergration to our main CRM (Monday.com)
    • I'm not techy myself but I have seen a lot of our previous integrations in Slack transferred over to Mattermost so that's fun
    • The desktop and phone app (android) works well enough. I haven't tried it on the Apple ecosystem yet.
    Incentivized
    Read full review
    Cons
    Mattermost
    • Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
    • The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
    Incentivized
    Read full review
    Likelihood to Renew
    Mattermost
    Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition
    Incentivized
    Read full review
    Usability
    Mattermost
    Since it helps track all the things at one place and the bots can be made which helps to automate many tasks. We use it in our security incident tracking in which there are pre defined tasks like adding people, creating groups, launching bots. All these things make the work easier and oraganized
    Incentivized
    Read full review
    Support Rating
    Mattermost
    We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
    Incentivized
    Read full review
    Implementation Rating
    Mattermost
    This went as expected. No surprises or major hurdles.
    Incentivized
    Read full review
    Alternatives Considered
    Mattermost
    I feel slack is a bit more difficult to use overall than Mattermost. Mattermost makes the tasks of communicating across departments and team members easier, as well as giving the ability to share information via hyper links, attachments, and other forms of communication among every body here. Also, easier user interface
    Incentivized
    Read full review
    Return on Investment
    Mattermost
    • Improved Communication Efficiency by consolidating all the variety of messaging apps etc
    • real-time communication and collaboration has improved the orgs ability to address issues and implement changes rapidly.
    • Accelerated decision-making processes, reducing the time required for team approvals and discussions which used to be in back and forth emails.
    Incentivized
    Read full review
    ScreenShots

    Mattermost Screenshots

    Screenshot of Channels: All team communications in one place.Screenshot of Playbooks: Orchestrates work across tools and teams.Screenshot of Boards: Project planning and milestones.Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.