DeskXpand vs. Spiceworks Help Desk
DeskXpand vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskXpand | N/A | DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics. The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap from the customer support department and enrich it with features to make it easier for businesses to serve their customers. They are an ISO27001 certified customer support solution experts… | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | $15 per user / month | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
DeskXpand | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DeskXpand | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskXpand | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
DeskXpand | Spiceworks Help Desk | |
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Likelihood to Recommend | DeskXpand No answers on this topic | Spiceworks Ziff Davis |
Pros | DeskXpand No answers on this topic | Spiceworks Ziff Davis |
Cons | DeskXpand No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | DeskXpand No answers on this topic | Spiceworks Ziff Davis |
Usability | DeskXpand No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | DeskXpand No answers on this topic | Spiceworks Ziff Davis |
Support Rating | DeskXpand No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | DeskXpand No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | DeskXpand No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | DeskXpand No answers on this topic | Spiceworks Ziff Davis |
ScreenShots |