TrustRadius: an HG Insights company

Customerbase.ai / Detective.io (discontinued) vs. Synthio

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Customerbase.ai / Detective.io (discontinued)

    Score8 out of 10
    N/ADetective (formerly Charlie App) helped salespeople to find prospects, identify their pains, etc. It was acquired by Customerbase.ai, which is now discontinued.N/A

    Synthio

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    Synthio is Data as a Service software that automates the cleansing, standardization, and synthesis of data to make it actionable for immediate use. From merging non-standard or free-form data into a single usable dataset, to deduplication, standardization, strategic augmentation, or simply understanding more about data through a data health analysis, the vendor says their solution meets every data need of the modern marketer. Additionally, the vendor says they even have an automated tool that…N/A
    Pricing
    Customerbase.ai / Detective.io (discontinued)Synthio
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Customerbase.ai / Detective.io (discontinued)Synthio
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Customerbase.ai / Detective.io (discontinued)Synthio
    Prospecting
    Comparison of Prospecting features of Customerbase.ai / Detective.io (discontinued) and Synthio
    Feature
    Customerbase.ai / Detective.io (discontinued)
    3.0
    1 Ratings
    88% below category average
    Synthio
    9.7
    2 Ratings
    23% above category average
    Load time/data access3.01 Ratings10.02 Ratings
    Advanced search00 Ratings10.02 Ratings
    Identification of new leads00 Ratings10.02 Ratings
    List quality00 Ratings9.02 Ratings
    List upload/download00 Ratings10.02 Ratings
    Ideal customer targeting00 Ratings9.02 Ratings
    Sales Intelligence Data Standards
    Comparison of Sales Intelligence Data Standards features of Customerbase.ai / Detective.io (discontinued) and Synthio
    Feature
    Customerbase.ai / Detective.io (discontinued)
    9.0
    1 Ratings
    15% above category average
    Synthio
    9.3
    2 Ratings
    18% above category average
    Contact information9.01 Ratings9.02 Ratings
    Company information9.01 Ratings9.02 Ratings
    Industry information00 Ratings10.02 Ratings
    Data Augmentation & Lead Qualification
    Comparison of Data Augmentation & Lead Qualification features of Customerbase.ai / Detective.io (discontinued) and Synthio
    Feature
    Customerbase.ai / Detective.io (discontinued)
    -
    Ratings
    Synthio
    9.4
    2 Ratings
    23% above category average
    Salesforce integration00 Ratings10.01 Ratings
    Company/business profiles00 Ratings9.02 Ratings
    Data hygiene00 Ratings9.02 Ratings
    Automatic data refresh00 Ratings10.02 Ratings
    Filters and segmentation00 Ratings9.02 Ratings
    Sales Intelligence Email Features
    Comparison of Sales Intelligence Email Features features of Customerbase.ai / Detective.io (discontinued) and Synthio
    Feature
    Customerbase.ai / Detective.io (discontinued)
    -
    Ratings
    Synthio
    9.0
    2 Ratings
    19% above category average
    Append emails to records00 Ratings9.02 Ratings
    Best Alternatives
    Customerbase.ai / Detective.io (discontinued)Synthio
    Small Businesses
    Owler
    Score9.7 out of 10
    Owler
    Score9.7 out of 10
    Medium-sized Companies
    Clay
    Score9.3 out of 10
    Clay
    Score9.3 out of 10
    Enterprises
    LinkedIn Sales Navigator for Gmail (discontinued)
    Score8.5 out of 10
    LinkedIn Sales Navigator for Gmail (discontinued)
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Customerbase.ai / Detective.io (discontinued)Synthio
    Likelihood to Recommend
    7.0
    (1 ratings)
    9.0
    (2 ratings)
    User Testimonials
    Customerbase.ai / Detective.io (discontinued)Synthio
    Likelihood to Recommend
    Discontinued Products
    If you are in any type of sales, and meeting with people, it is a must. If you already know you contact well, it doesn't have as much value for that particular meeting. Also I wish there was a way to not sync internal meetings, as it just provides clutter, and I don't need info on those people.
    Incentivized
    Read full review
    Synthio
    Undoubtedly this is the ideal software for the sales and marketing department, as it saves a lot of time in the search for customers and has tools that automate many processes that were previously manual. This is one of the programs we have worked with the best, that is why we recommend it.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • They easily connect with my Outlook to sync my upcoming meetings.
    • It provides me with the social profiles of people I am meeting with.
    • It gives me the ability to have all my info about my contact in one place to easily review.
    Incentivized
    Read full review
    Synthio
    • Extensive search filters
    • Email verification prior to download/charge
    • Helpful customer service who you can work directly with to pull lists. It's great to work with someone who can tell you exactly how many verified leads you could pull without having to use credits.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • At times it doesn't pull a social profile for the contact correctly, or at all, when I know the person has a profile.
    • The interface is a little clunky, and the font is too large. It could be a lot smaller and still effective.
    • It takes a lot of time to sync at points, which is frustrating.
    Incentivized
    Read full review
    Synthio
    • Lead quality isn't always the best - as with many databases of this nature. We have to expect that we'll have a high bounce and unsubscribe rate when using these leads.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    The thing that Charlie does best is it aggregates everything in one place. It allows me to have a one-stop shop, that I can quickly review prior to heading into a meeting. People are usually amazed with the amount of info that Charlie can give you, and it almost always works its way into my sales call.
    Incentivized
    Read full review
    Synthio
    I feel similar about all of these list building/append services. There are good and bad aspects.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • The info I pull from Charlie prior to the meeting is almost always brought up as a conversation starter.
    • Charlie helps my relationships go deeper than just surface level info.
    • The ability to go deeper in my relationships while using Charlie has absolutely closed me business.
    Incentivized
    Read full review
    Synthio
    • Positive - We've been able to append records and add them to our targeted marketing campaigns.
    • Negative - We've added some junk to our database, as a result, which has affected our deliverability rates.
    • Negative - We did get a complaint and inquiry from one particular record about sending them an unsolicited email.
    Incentivized
    Read full review
    ScreenShots