Device42 vs. Spiceworks Help Desk
Device42 vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Device42 | N/A | Device42 is a comprehensive, agentless discovery system for Hybrid IT. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, in order to provide an accurate views of the IT ecosystem. Device42 intelligently groups discovered workloads by application affinities, so as to reduce the effort required to create move groups, capturing all communications. The vendor boasts customers in more than 60 countries including Global 2000… | $1,449 1-1K IPs | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing for each customer requesting a SaaS installation/deployment is negotiated on a case by case basis, and depends on many factors | — | ||||||||||||||
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Device42 | Spiceworks Help Desk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Device42 | Spiceworks Help Desk | |
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Small Businesses | No answers on this topic | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Microsoft System Center Score 8.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Microsoft System Center Score 8.2 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Device42 | Spiceworks Help Desk | |
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Likelihood to Recommend | 9.7 (20 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Device42 | Spiceworks Help Desk | |
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Likelihood to Recommend | Device42 | Spiceworks Ziff Davis |
Pros | Device42 | Spiceworks Ziff Davis |
Cons | Device42 | Spiceworks Ziff Davis |
Likelihood to Renew | Device42 No answers on this topic | Spiceworks Ziff Davis |
Usability | Device42 No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Device42 No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Device42 No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Device42 No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Device42 | Spiceworks Ziff Davis |
Return on Investment | Device42 | Spiceworks Ziff Davis |
ScreenShots | Device42 Screenshots |