Digital River vs. Rebilly

Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.

Those who wish to sell online who do not have a plug-and-play ecommerce shop and instead have a custom website/shopping experience for more flexibility/creativity can utilize Rebilly to fit their needs. They have many features which can be implemented or simply kept in mind, depending on the scope/features that the retailer wishes to use.

Incentivized

• Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
• The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
• Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.

• Customer Support
• Flexibility
• New features

Incentivized

• Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
• They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.

Incentivized

• Robustness
• Churn Handling
• UI

Incentivized

N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.

We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River

Far more flexible and better, personalized customer support. Support for multiple payment gateways.

Incentivized

• Definitely positive impact in local markets
• Positive impact in email marketing
• Some positive experience with tailoring it for our business objectives

Incentivized

• Allows to process payment and generate revenue
• Allows for reporting and KPI surrounding revenue related items
• Allows to trigger communications and actions post-sale

Incentivized