Avenir by Direct Travel vs. Upside Business Travel

I've used other big name solutions before, but Upside's customer service is really what puts them head and shoulders above the rest. I don't worry about getting someone who has no idea what they're doing when I call Upside - whoever I get is going to be able to answer my questions and get my issues sorted out. That's a huge help

Incentivized

• Customer Support. Our business travel changes in real-time. Sometimes we have to make multiple changes to our travel in one day. The Upside Support team is always there to change the travel, especially when my travelers do not have the time to step away from work to get on the phone with airlines, hotels, and rental car agencies.
• Travel Tools. From the web site to the phone app, the Upside tools are very easy to use and are very extensive with functionality.
• Prepay for travel. Prepaying for travel simplifies the booking process and eliminates the need for corporate cards.

Incentivized

• Booking travel for non-employees or invited users *could* be easier, but it's not that bad.
• Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it.

Incentivized

The support from Upside Business Travel is absolutely amazing. Immediately after you book a flight, you get an email from your representative. You can contact them at any time and get them to help you with anything you need or answer any questions. I have used the support before to get an earlier check-in, change flights, and add a night to my stay.

Incentivized

I was not a part of the change process, but I am quite happy using Upside over Concur. We were charged just to speak with an agent, and there wasn't an option to communicate online. I love having the chat option with Upside. I do miss the ability to put travel plans on hold to allow colleagues the opportunity to review it before I book, but the pros of Upside far outweigh the cons.

Incentivized

• It has streamlined the process for booking travel for our company.
• They send me reports instead of me having to create them on my own.
• It saves time at every turn.

Incentivized