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Upside Business Travel

Upside Business Travel


What is Upside Business Travel?

Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.

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Upside Business Travel offers several key use cases that streamline the process of booking and managing business travel. Users can easily …
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What is Upside Business Travel?

Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.

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Product Details

What is Upside Business Travel?

Upside Business Travel Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Upside Business Travel are from Small Businesses (1-50 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Upside Business Travel offers several key use cases that streamline the process of booking and managing business travel. Users can easily purchase flights, rental cars, and hotel rooms through the platform, eliminating the need to search through multiple emails for confirmation and travel information. This efficient booking system has received positive feedback from users who appreciate the convenience it provides.

One of the main use cases for Upside Business Travel is its ability to simplify travel arrangements for projects, ensuring that bookings adhere to company policies and travel request parameters. The centralized admin receives travel requests and books them based on these policies, promoting accountability and cost control. This feature has been particularly useful for small companies as it eliminates the need for issuing credit cards to employees, enabling centralized cost management and auditing.

Another advantage of Upside Business Travel is its ability to reduce reliance on a full-time travel administrator. With their dedicated support team promptly resolving any travel issues, users have found this service to be highly efficient and reliable. Moreover, this platform offers a consolidated platform for all types of travel needs, including airfare, hotel accommodations, and rental cars. This not only saves time but also provides ease of use for employees who can book their own travel preferences while benefiting from the centralized billing feature.

Additionally, Upside Business Travel's monthly reports have proven to be valuable in tracking employee travel expenses and identifying major expense areas. This data-driven approach helps businesses make informed decisions regarding their travel budget.

The customer service provided by Upside Business Travel has garnered praise from users who describe it as helpful, responsive, and easy to work with. This level of support further enhances the user experience and demonstrates the platform's commitment to customer satisfaction.

In summary, Upside Business Travel offers a range of use cases that simplify the process of booking and managing business travel. Its features such as streamlined purchasing, adherence to company policies, centralized cost management, and exceptional customer service have made it a valuable tool for both small and large businesses alike.

Fantastic Customer Service: Several users have praised the company for its fantastic customer service. They have mentioned that they can easily reach a live person for immediate assistance, indicating a high level of responsiveness. Users appreciate the follow-through from the customer support team, as they receive check-ins to ensure everything went well. This attention to detail and proactive approach contribute to a positive experience with the company.

User-Friendly Travel Tools: Many users find the travel tools offered by the company to be very easy to use and comprehensive in terms of functionality. They mention that both the website and mobile app are helpful and well-designed, providing a positive user interface experience. The 24/7 Navigator support is also highlighted as incredible, showcasing the company's commitment to excellent customer service.

Convenient Booking Process: Users appreciate the convenience of having all their information in one place and finding the booking process for trips easy. This indicates that Upside Business Travel provides a streamlined and efficient experience for users. Additionally, being able to prepay for travel simplifies the booking process and eliminates the need for corporate cards, further enhancing convenience for users.

Limited flight selection: Some users have mentioned that they find the flight selection on Upside Business Travel to be limited, which may make it difficult to find the desired flights for their trips.

Inability to pay for rental car online: Several reviewers have expressed frustration with not being able to pay for rental cars directly on the platform. This inconvenience adds an extra step in the booking process and can be time-consuming.

Lack of detailed invoices: Some customers have found Upside's invoices lacking in detail, requesting more itemized information. This would help them better understand the breakdown of expenses and track their travel expenses accurately.

Attribute Ratings


(1-7 of 7)
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Score 10 out of 10
Vetted Review
Verified User
Our company uses Upside Business Travel across the organization to streamline travel purchases, including flights, rental cars and hotel rooms.
  • The customer service is fantastic - you can call and get help from a live person immediately.
  • Great follow through - they check up and make sure everything went well.
  • As an assistant, it would be nice to see features that focus on booking for other people - for instance, I would like to be able to save user information and simply select them rather than having to enter their information each time. Or be somehow linked to their account so they can update information as needed and I can use their profile to create trips.
I've used other big name solutions before, but Upside's customer service is really what puts them head and shoulders above the rest. I don't worry about getting someone who has no idea what they're doing when I call Upside - whoever I get is going to be able to answer my questions and get my issues sorted out. That's a huge help.
Score 10 out of 10
Vetted Review
Verified User
Upside is being used to book business travel for our projects. We have a centralized admin that receives requests for travel and then books per company policies and the travel request parameters like dates and locations. We have an external approval process in place, but the travel policy set in Upside is a great guide for the booking admin when booking travel. Booking with Upside makes the process easier for accountability and it helps keep costs down by adhering to the set policies.

Since we are a small company, we do not issue credit cards to all of our employees. Booking through Upside eliminates the need since we can prepay for the entire travel in advance. Also, the cost is centralized into one account that can be audited and used to gather project expenses.

Another business problem that Upside eliminates is the need for a full-time travel administrator on staff. Upsides travel support team is very dedicated to solving and supporting all your business travel. Upside has a very responsive team that quickly mobilizes to resolve travel issues, anytime you need them.
  • Customer Support. Our business travel changes in real-time. Sometimes we have to make multiple changes to our travel in one day. The Upside Support team is always there to change the travel, especially when my travelers do not have the time to step away from work to get on the phone with airlines, hotels, and rental car agencies.
  • Travel Tools. From the web site to the phone app, the Upside tools are very easy to use and are very extensive with functionality.
  • Prepay for travel. Prepaying for travel simplifies the booking process and eliminates the need for corporate cards.
  • I would prefer to not create multiple employee accounts in order to save traveler information. I like to keep my booking centralized to one account. If I do not have a user account for each traveler, I have to reenter the information every time each employee travels. There is a way to restrict each user, but I'd rather not have accounted for each at all.
  • Some of my customers require itemized invoices. Upside's invoices lack the detail.
Upside is well suited for businesses that have to change travel due to unforeseen business forces. It is well suited for small businesses that do not have administrative support needed to accommodate constant change. The Upside tools can be accessed from anywhere and support can take any issues on to help make the trip successful.
January 24, 2020

The upside is Upside!

Dustin Alise | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our company started using Upside Business Travel back in 2019. We travel all over the country and all of the world to help on-site with our clients. Before using Upside Business Travel, I would have to book my flights, hotels and rental cars on several different sites. Then I would have to wait for the company card to come around to finish booking my trips. After using Upside Business Travel for a few months, booking travel arrangements has been so easy. I don't have to search through several different emails to find confirmation emails, rental car info or flight information. Everything is all in one place.
  • Having all of your information all in one place.
  • Booking trips is so easy.
  • Flight selection are sometimes limited.
  • Cannot pay for a rental car online.
A conference that I was recently at ended earlier than expected. So we wanted to see if it was possible to leave a day earlier to return home. We hopped in a chat with our account rep and asked them to finds us flights that were leaving that same day. The account rep helped us find flights and walked us through the entire process!
January 24, 2020

Making Travel Easy Again

Score 10 out of 10
Vetted Review
Verified User
Upside Business Travel has turned managing small-business travel from a headache to a breeze. Centralized billing with the ability for employees to book their own travel with their own preferences has been a game-changer for our team! Upside Business Travel's customer service is top-notch. They are always just an email, call, or chat away and quick to follow up on any questions, changes, or disruptions with business travel.
  • Consolidated Travel Booking & Management
  • Easy Reporting & Expense Tracking
  • Booking travel for non-employees or invited users *could* be easier, but it's not that bad.
  • Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it.
Whether you're a business of 1 or 100, Upside Business Travel is a great solution. The ability to track and manage all of your travel, while still earning miles and points with your preferred airlines and hotels, is the biggest upside. :) If you are managing travel for others, booking on the employee's behalf, or wanting to keep tabs on employee travel, this is the perfect tool. If you need to set complex business rules for departments or limitations on travel, there may be other options out there that are more suited to those enterprise org requirements.
Score 7 out of 10
Vetted Review
Verified User
We use Upside Business Travel for all of our travel bookings across the organization. Our employees frequently travel to meet with clients, grassroots partners, and to argue in court. We used to book travel manually, but this was inefficient due to support staff needing to locate flights based on flight numbers, itineraries, etc. Upside Business Travel makes it easier for the traveler to put their trip together and then share it with their project's administrative staff to be booked.
  • Upside Business Travel makes it easy to compare prices for hotels and flights.
  • Upside Business Travel has a great rewards program and this is a nice incentive for those using the program.
  • My primary concern with Upside Business Travel is that sometimes, after following a link to a trip put together, upside does not allow you to select who's taking the trip, and you have to start all over. This removes the primary increased convenience draw of using Upside Business Travel.
  • Upside Business Travel cannot be used to book rental cars.
Upside Business Travel is well suited for companies where staff does not have their own company cards to use for booking travel, or where staff would rather use the company card than to book it on their own an deal with reimbursement. It is also ideal for companies where there is designated staff who handle travel bookings, rather than each employee booking on their own.
Jared Lyda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Upside to book all of our travel as a company. Airfare, hotel, rental car - we use Upside for all of it. Rather than going to three different websites to take care of all of our travel needs, we do it in one place. Upside provides me with reports each month so I can see how much each employee is spending on travel and where the bulk of our expense is coming from. The staff is super helpful and easy to work with. Couldn't recommend Upside more highly!
  • The website is great and easy to use.
  • The mobile app is helpful and laid out in a way that makes sense.
  • The 24/7 Navigator support is incredible.
  • I can't think of anything I'd add to the service.
Upside Travel is best suited for companies that want to book business travel all in one place. It's an easy to use, user-friendly experience from start to finish. If any issues arise (and anyone who travels for business knows there are ALWAYS issues that arise) Upside is right there ready to take care of you and go the extra mile.
Score 10 out of 10
Vetted Review
Verified User
I am the primary for travel arrangements within our company. While all employees that travel for business here have access, I am usually the one who books travel for them. I have used it extensively since we joined Upside this February. I enjoy working with their Navigators when it comes to customer service. They outshine all customer service I've ever worked with.
  • Customer Service: Their navigators are simply amazing.
  • Offering rewards for bundling travel with a hotel and/or car rental.
  • Accessing past receipts for travel.
  • I'd like to be able to hold a potential booking -- say for 24 hours -- to allow time for colleagues to review before I book their travel.
  • Sorting by other criteria in the reports page.
  • Sort car rental options by price.
With a bit of practice, I have found Upside to be very user friendly. I do wish they would give a bit more warning when they make changes to the website, or if it will be down for the day. A few weeks ago, it was down with no warning or explanation.
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