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Making Travel Easy Again
January 24, 2020

Making Travel Easy Again

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Upside Business Travel

Upside Business Travel has turned managing small-business travel from a headache to a breeze. Centralized billing with the ability for employees to book their own travel with their own preferences has been a game-changer for our team! Upside Business Travel's customer service is top-notch. They are always just an email, call, or chat away and quick to follow up on any questions, changes, or disruptions with business travel.
  • Consolidated Travel Booking & Management
  • Easy Reporting & Expense Tracking
  • Booking travel for non-employees or invited users *could* be easier, but it's not that bad.
  • Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it.
  • Reduced management time in coordinating travel.
  • Reduced expense tracking and reimbursements.
We didn't previously have a travel solution as most of the things we had looked into were targeting larger organizations.
We have yet to encounter a situation where Upside Business Travel hasn't delivered. Changing flights, helping our team avoid basic fares, individually reviewing every reservation, keeping employees up-to-date on changes, etc. The Upside Business Travel team is always expedient and friendly.

Do you think Upside Business Travel delivers good value for the price?

Yes

Are you happy with Upside Business Travel's feature set?

Yes

Did Upside Business Travel live up to sales and marketing promises?

Yes

Did implementation of Upside Business Travel go as expected?

Yes

Would you buy Upside Business Travel again?

Yes

Whether you're a business of 1 or 100, Upside Business Travel is a great solution. The ability to track and manage all of your travel, while still earning miles and points with your preferred airlines and hotels, is the biggest upside. :) If you are managing travel for others, booking on the employee's behalf, or wanting to keep tabs on employee travel, this is the perfect tool. If you need to set complex business rules for departments or limitations on travel, there may be other options out there that are more suited to those enterprise org requirements.