Upside is worth the switch!
May 11, 2019
Upside is worth the switch!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Upside Business Travel
I am the primary for travel arrangements within our company. While all employees that travel for business here have access, I am usually the one who books travel for them. I have used it extensively since we joined Upside this February. I enjoy working with their Navigators when it comes to customer service. They outshine all customer service I've ever worked with.
Pros
- Customer Service: Their navigators are simply amazing.
- Offering rewards for bundling travel with a hotel and/or car rental.
- Accessing past receipts for travel.
Cons
- I'd like to be able to hold a potential booking -- say for 24 hours -- to allow time for colleagues to review before I book their travel.
- Sorting by other criteria in the reports page.
- Sort car rental options by price.
- I would say we've had an extremely positive ROI. As far as I know, we pay no extra fees to use the site, but we have found the site, mobile app, and customer service to be outstanding.
I was not a part of the change process, but I am quite happy using Upside over Concur. We were charged just to speak with an agent, and there wasn't an option to communicate online. I love having the chat option with Upside. I do miss the ability to put travel plans on hold to allow colleagues the opportunity to review it before I book, but the pros of Upside far outweigh the cons.
Comments
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